Ulkopuoli

Arvostelut: Hyatt Regency Boston/Cambridge

4 out of 5
Hyatt Regency Boston/Cambridge
575 Memorial Drive, Cambridge, MA

Arvostelut

8,8

Loistava

Arvosana 10 - Loistava. 692 kautta 1078 arvostelua" "
Arvosana 8 - Hyvä. 212 kautta 1078 arvostelua" "
Arvosana 6 - OK. 91 kautta 1078 arvostelua" "
Arvosana 4 - Huono. 47 kautta 1078 arvostelua" "
Arvosana 2 - Hirveä. 36 kautta 1078 arvostelua" "

9,2/10

Siisteys

9,0/10

Henkilökunta ja palvelu

8,6/10

Palvelut/mukavuudet

9,0/10

Majoituspaikan kunto ja tilat

8,8/10

Ympäristöystävällisyys

Arvostelut

10/10 Loistava

Emmy

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very pretty campus. Tucked away
Yöpyi 1 yön toukokuussa 2024

10/10 Loistava

Alejandro

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Hotel cómodo, instalaciones buenas. Muy recomendable si vienes a Harvard o MIT. Si regreso si tengo que estar por la zona de cambdrige
Yöpyi 6 yötä toukokuussa 2024

10/10 Loistava

Sabrina

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
We had a great stay! All staff were very friendly and pleasant which makes a huge difference.
Yöpyi 4 yötä toukokuussa 2024

10/10 Loistava

Catherine

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Everyone was so accommodating and friendly. The rooms were immaculate and the dining was superb.
Yöpyi 1 yön toukokuussa 2024
General Manager vastasi 24.5.2024
Hello Catherine,Thank you for sharing your delightful five-star review. We are thrilled you were impressed with everything from our amazing staff and delicious dining options to our spotless accommodations. We look forward to welcoming you back to Hyatt Regency Boston / Cambridge for many more memorable visits.

2/10 Hirveä

Jennifer

Huonoa: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
I was woken up by noise in the adjoining room through out my stay at all hours of the night/early morning 😡😡
Yöpyi 4 yötä toukokuussa 2024
General Manager vastasi 24.5.2024
Dear Jennifer,Thank you for sharing your experience. We're deeply concerned to hear about the noise disturbances you faced. Your comfort is important to us, and we'll address this issue to ensure a quieter environment for future stays. We hope to have the opportunity to provide you with a more restful experience on your next visit.

8/10 Hyvä

Kelly

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 3 yötä toukokuussa 2024

8/10 Hyvä

Les

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Overall it’s a very nice place to stay for visiting Boston and its surrounding areas. The staff were helpful and friendly. The only problem we had was the electrical outlets. We brought an electric kettle to boil water, as we would do when we stayed in a hotel. The electrical outlets in the room couldn’t handle it. Using it caused the electric breaker tripping. We had to call the front desk multiple times to reset the breaker.
Yöpyi 6 yötä toukokuussa 2024
General Manager vastasi 22.5.2024
Dear Les,Thank you for choosing Hyatt Regency Boston/Cambridge. We're delighted you enjoyed your stay and found our team helpful and friendly. However, we're sorry to hear about the issue with the electrical outlets and will look into addressing this to prevent future occurrences. We appreciate your understanding and can't wait to welcome you back for a seamless experience.

10/10 Loistava

Elaine

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
Beautiful hotel. Restaurant not great.
Yöpyi 3 yötä toukokuussa 2024
General Manager vastasi 21.5.2024
Dear Elaine,We always appreciate hearing from our guests, and we're glad our lovely property impressed you. Thank you for your feedback about the on-site dining. We will take your comments into consideration as we continuously strive to make improvements for our great guests. It was a pleasure having you here at Hyatt Regency Boston / Cambridge, and we hope to welcome you back in the future.

10/10 Loistava

Martha

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Great stay with fantastic location. The staff were incredibly helpful. The Only thing is our room only had one face cloth and no robes. Also the room smelled like feet, stinky feet.
Yöpyi 1 yön toukokuussa 2024
General Manager vastasi 22.5.2024
Dear Martha,Thank you for your review. We appreciate your kind words about our fabulous location and hospitable team. However, please accept our apologies that the room was not adequately stocked for your arrival and for any odor with your provided accommodations. Rest assured, we'll look into these issues promptly to ensure everything is as it should be. All of your comments are important to us and will be shared with the team so we can prevent any missteps going forward. It was truly our pleasure having you here, we'd be delighted to welcome you back.

10/10 Loistava

Irene

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The Hyatt Recency in Cambridge is beautiful. The Charles River is right across the street and there is a nice walking path along the river. What I didn't like was you need to download an app to your phone to operate the TV as the TV remote does not work.
Yöpyi 1 yön toukokuussa 2024
General Manager vastasi 21.5.2024
Dear Irene,Thank you so much for staying with us at Hyatt Regency Boston/Cambridge. Our goal is to provide every guest with a wonderful experience, so we're thrilled you had a great stay with us overall. It's terrific to read you were able to take advantage of our convenient location. However, we apologize for any inconvenience you encountered in your room. Your comments will be shared with our team and taken into consideration for potential improvements. Hopefully, this didn't detract too much from your stay. The pleasure was all ours, and we hope you'll visit us again soon.

8/10 Hyvä

Majdolene

Hyvää: Siisteys
Yöpyi 3 yötä toukokuussa 2024

10/10 Loistava

Majdolene

Hyvää: Siisteys ja henkilökunta ja palvelu
Mainly liked the location and the staff
Yöpyi 2 yötä toukokuussa 2024
General Manager vastasi 21.5.2024
Dear Majdolene,Thank you for spotlighting our central location and friendly staff. We cannot wait to welcome you back to Hyatt Regency Boston / Cambridge for another fantastic experience. Until then, we wish you well.

10/10 Loistava

NAEUN

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
great
Yöpyi 2 yötä toukokuussa 2024
General Manager vastasi 21.5.2024
Greetings!We're thrilled to hear you had a great stay at Hyatt Regency Boston / Cambridge! Your satisfaction is our priority, and we can't wait to welcome you back for another wonderful experience at our hotel.

6/10 OK

Cristina, Waldwick

The room was small,
Yöpyi 2 yötä toukokuussa 2024
General Manager vastasi 21.5.2024
Dear Cristina,Thank you for sharing your thoughts with us. We appreciate your feedback and understand your concern about the size of your room. Our team is committed to ensuring every guest has a comfortable stay, and we look forward to welcoming you back for another visit.

10/10 Loistava

Justin

Matkusti perheen kanssa, Matkusti pienten lasten kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Easy to reach as it is right off of the highway. Accommodations were cozy (although bring your own pillow). My favorite part was the accessible features—which worked well with traveling with an infant. Wide hallways and bathroom. Tub was easy to wash the baby, keycard can be programmed to open the automatic door so it’s easy for you to bring the stroller in. Lastly, a large area to house the pack and play. My only complaint was the restaurant staff in the morning. They were rude, lacked accommodations and were overall unprepared for the day. It was a clear departure from the evening crew who were all excellent.
Yöpyi 1 yön toukokuussa 2024
General Manager vastasi 21.5.2024
Dear Justin,Thank you for choosing Hyatt Regency Boston/Cambridge. We're pleased to hear that our accessible features, wide hallways, and spacious accommodations made your stay comfortable, especially while traveling with an infant. However, we regret to learn about the morning restaurant team's performance, which is certainly not reflective of our standards. Your feedback will be addressed to ensure consistent quality. We appreciate your kind words about our evening crew and look forward to welcoming you back for an even better stay.

10/10 Loistava

Haley

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great convenience! Clean!!!!
Yöpyi 1 yön toukokuussa 2024
General Manager vastasi 16.5.2024
Hi there!Thank you for choosing Hyatt Regency Boston/Cambridge and highlighting our dedication to cleanliness, comfort, and convenience. We're delighted we provided you with a five-star experience, and we hope to welcome you back soon.

10/10 Loistava

Luis Bustamante

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön toukokuussa 2024

10/10 Loistava

Paul

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very clean and tidy would use again
Yöpyi 1 yön toukokuussa 2024
General Manager vastasi 13.5.2024
Dear Paul,Thank you for choosing Hyatt Regency Boston / Cambridge! We're glad our attention to cleanliness impressed you, and we look forward to seeing you again the next time you're in the area.

10/10 Loistava

Shannon

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön toukokuussa 2024

10/10 Loistava

Christopher

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I was not used to the room set up but i was very satisfied with my stay
Yöpyi 1 yön toukokuussa 2024
General Manager vastasi 13.5.2024
Greetings!We're glad you enjoyed your stay with us, and the unique charm of our accommodations. We hope to welcome you back soon to Hyatt Regency Boston/Cambridge for another chance to explore our historical and bustling city.

10/10 Loistava

Sarah

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Close to BU and other colleges and easy to get to other locations to visit. Newly remodeled!
Yöpyi 2 yötä toukokuussa 2024
General Manager vastasi 13.5.2024
Dear Sarah,Thank you for choosing Hyatt Regency Boston/Cambridge. We appreciate you highlighting our central location to many nearby colleges and universities, as well as our recent upgrades, made to ensure all guests have a comfortable stay. We hope to see you again soon.

10/10 Loistava

MATTHEW

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön toukokuussa 2024

10/10 Loistava

Carol

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Staff excellent from front desk to bartenders to food servers to maid service. Comfortable clean bathroom and room. Luxuries towels. The most comfortable bed and pillows ever. Restaurant breakfast lunch and dinner excellent food.
Yöpyi 3 yötä toukokuussa 2024
General Manager vastasi 9.5.2024
Hi there Carol!Thank you for your recent stay with us at Hyatt Regency Boston / Cambridge. It sounds like we were able to provide you with the quality stay you expect and deserve. We are thankful for your feedback and hope we see you on your next visit to the area.

8/10 Hyvä

Margaret M., Arvada

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
I wish I had known about the shuttle service, I received a charge of $88 after checkout but was expecting $20 so I will need to call to find out what these charges are from
Yöpyi 3 yötä toukokuussa 2024
General Manager vastasi 9.5.2024
Dear Margaret,Thank you for choosing to stay with us at Hyatt Regency Boston / Cambridge. While we're glad to receive the high rating, we're disappointed to learn there were aspects where we fell short of expectations. We offer our sincere apologies for any confusion there might have been with your final bill. Please don't hesitate to reach back out, and we would be happy to go over that with you. Hopefully, you were still able to enjoy your overall experience. The pleasure was all ours, and we hope you'll choose to visit us again in the future.

10/10 Loistava

Anshu

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Clean comfortable friendly staff
Yöpyi 3 yötä toukokuussa 2024
General Manager vastasi 9.5.2024
Dear Anshu,Our goal is to provide a comfortable and welcoming environment, and we're thrilled you felt that during your stay. We look forward to your next visit to Hyatt Regency Boston/Cambridge and are ready to make it just as enjoyable!

6/10 OK

Brent

Matkusti pienten lasten kanssa
Huonoa: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Staff in my opinion were snobby and rude..
Yöpyi 1 yön toukokuussa 2024
General Manager vastasi 7.5.2024
Dear Brent,Thank you for taking the time to share your feedback with us. We are truly sorry for any perceived rudeness from our staff. We strive to provide our guests with nothing but the best service. Therefore, we will relay your comments to our team to ensure that we are meeting our high standards of hospitality going forward. Should you return to the area, we hope you'll give us another chance to provide you with the exceptional stay that we can deliver and that you truly deserve.

10/10 Loistava

ann-caroline

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Clean and spacious room
Yöpyi 2 yötä huhtikuussa 2024
General Manager vastasi 2.5.2024
Thanks, Ann-Caroline, for the perfect rating and for sharing what you enjoyed the most about your stay. Our housekeeping team will be pleased their efforts were highlighted in your review. It was a pleasure welcoming you to Hyatt Regency Boston / Cambridge. Come back anytime!

6/10 OK

Tyler

Yöpyi 2 yötä huhtikuussa 2024

10/10 Loistava

Kayla

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön huhtikuussa 2024

10/10 Loistava

Jianzhong

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Overall very good service and amenities
Yöpyi 3 yötä huhtikuussa 2024
General Manager vastasi 2.5.2024
Hello,Thank you so much for taking the time to share your thoughts on your recent visit. We work hard to meet expectations like yours, and we’re happy to hear our excellent service and fantastic amenities hit the mark for you. It was a pleasure having you here, and we hope you return soon!

4/10 Huono

Samantha, Southwest harbor

Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys
Yöpyi 1 yön huhtikuussa 2024

8/10 Hyvä

Michael

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Convenient location in Cambridge.
Yöpyi 4 yötä huhtikuussa 2024

10/10 Loistava

Jamie

Great room, great food and great location!
Yöpyi 1 yön huhtikuussa 2024
General Manager vastasi 24.4.2024
Hello Jamie,Now that's a review we love to see! Thank you for sharing! Our team works hard every day to make sure our guests have a great experience, so we are thrilled to know we exceeded your expectations. We look forward to welcoming you back to Hyatt Regency Boston / Cambridge any time you're heading back to our area.

4/10 Huono

Michelle

Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Huonoa: Henkilökunta ja palvelu
Service isn’t matching with classic outfit. There were extra overnight stay fees that were not expected
Yöpyi 2 yötä huhtikuussa 2024
General Manager vastasi 24.4.2024
Dear Michelle,We're sorry to hear that you didn't have a good time with us overall. Please accept our apologies for any disappointment in the service you received during your visit, and we will be sure to discuss your comments regarding this matter internally. In addition, while we always strive to be as transparent as possible regarding our fees, your feedback is gratefully received and will be kept in mind for the future. Thank you, and we hope you will consider giving us another chance soon.

8/10 Hyvä

Michael

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great property. Frank at the front desk was very helpful and kind. Walking distance to MIT and short Uber to Fenway. The only issue I had with my room was the center nightstand had a strong ash tray smell. At times it was pretty strong but not enough for me to complain or request a room change. Not a big deal. Overall great property.
Yöpyi 1 yön huhtikuussa 2024
General Manager vastasi 24.4.2024
Dear Michael,Thank you for taking the time to provide your review of Hyatt Regency Boston / Cambridge. We are delighted you found it to be a great property, especially with its convenient location near MIT and Fenway Park. It sounds like Frank at the front desk made a great impression with his helpfulness and kindness, which is what our hospitality is all about. Your feedback regarding the odor in your room is appreciated and will be addressed with housekeeping. We look forward to you staying with us again in the future.

10/10 Loistava

Leila

Matkusti perheen kanssa, Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Front staff were friendly
Yöpyi 1 yön huhtikuussa 2024
General Manager vastasi 22.4.2024
Greetings!We are happy to hear you enjoyed your recent stay with us at Hyatt Regency Boston/Cambridge. Our staff loves to make our guests feel at home, and we're delighted that they left such a tremendous impression on you. We look forward to welcoming you back for another great stay soon!

10/10 Loistava

Robin

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Friendly staff and lovely hotel. Convenient location
Yöpyi 4 yötä huhtikuussa 2024
General Manager vastasi 19.4.2024
Greetings Robin,Thank you for providing your review of Hyatt Regency Boston/Cambridge. We are delighted to know that our friendly and accommodating staff, aesthetic appearance, and appealing location provided you with the stay you deserved. We look forward to hosting you again in the future!

10/10 Loistava

Christopher

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
My partner and I stayed here for 5 nights as I ran the Boston marathon on Monday. The hotel itself is wonderful with picturesque views of the Charles River. The reception staff are really helpful (shout-out to the lovely lady who recommended places to go to in Salem, as her sister lives there) it was definitely worth visiting, we had a blast! There were a lot of other marathon runners staying too and this gave the hotel a community feel. There is a trader Joe's about 20 minutes away from the hotel, which was ideal. The pasta night was a great idea (only critique is the size of the pasta was on the smaller side, I definitely felt like I could have done with some more the day before a marathon 😄) We did spend a fair amount of money on Ubers just to get to the other side of the Charles River and back. Overall really happy with our stay and would recommend to anyone running future Boston marathons.
Yöpyi 5 yötä huhtikuussa 2024
General Manager vastasi 19.4.2024
Hi there!Thank you so much for the five-star review. We hope you had a great time running the Boston Marathon! It's wonderful to hear you had such an excellent stay with us and enjoyed the top-notch hospitality our team works hard to deliver to our guests. We'll pass on your compliments, and we hope you'll come back again!

10/10 Loistava

PATRICIA GUADALUPE SANCHEZ

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Personal muy atento y amable
Yöpyi 5 yötä huhtikuussa 2024
General Manager vastasi 18.4.2024
Hello Patricia,It is wonderful to know that you had an excellent experience with us. Our team works hard to ensure that every guest has an exceptional stay, and we are ecstatic that we exceeded your expectations! Thank you for your glowing review and perfect rating, and we hope you return soon.

10/10 Loistava

afshin

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Safe
Yöpyi 2 yötä huhtikuussa 2024
General Manager vastasi 18.4.2024
Dear Afshin,Your comfort and security are our top priorities, and we're pleased this stood out during your time with us. We look forward to welcoming you back to Hyatt Regency Boston/Cambridge for another safe and enjoyable experience!

10/10 Loistava

Kimberly A

Hyvää: Siisteys ja henkilökunta ja palvelu
Yöpyi 1 yön huhtikuussa 2024

8/10 Hyvä

Blake

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Stayed for Boston Marathon. Overall very pleased, some confusion amongst staff at times but it’s a crazy weekend and loved the hospitality and morning of shuttle
Yöpyi 4 yötä huhtikuussa 2024
General Manager vastasi 17.4.2024
Dear Blake,Thank you for choosing to stay with us during the Boston Marathon! We're glad you enjoyed your experience and appreciated our hospitality and shuttle service. We also understand that it can be a hectic time, and we apologize for any confusion on the part of our team. Our priority is to provide the best service possible, even during busy events, and your feedback helps us improve. We look forward to welcoming you back to Hyatt Regency Boston/Cambridge for future events and ensuring an even smoother experience.

10/10 Loistava

Krystani

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön huhtikuussa 2024

8/10 Hyvä

David

Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
we plan on staying again next year for the 2025 Boston marathon
Yöpyi 3 yötä huhtikuussa 2024
General Manager vastasi 17.4.2024
Dear David,Your high rating means the world to us! We're thrilled to hear that you had such an amazing experience this time around and that you're already planning on joining us again next year. We look forward to delivering another exceptional stay and can't wait to see you.

10/10 Loistava

Steffany

Yöpyi 1 yön huhtikuussa 2024

8/10 Hyvä

Ryan

Yöpyi 1 yön huhtikuussa 2024

10/10 Loistava

Crystal, Leland

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Superior customer service!! Staff was so nice and went above and beyond to make our stay amazing! Rooms weree clean and beds were comfortable. Would highly recommend.
Yöpyi 2 yötä huhtikuussa 2024
General Manager vastasi 16.4.2024
Dear Crystal,Thank you for your high praise of Hyatt Regency Boston/Cambridge! We're thrilled our team's dedication to superior customer service made your stay exceptional. It's also great knowing you found our rooms tidy and beds comfortable. We appreciate your recommendation and look forward to welcoming you back for another amazing experience.

8/10 Hyvä

Jason

Hyvää: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön huhtikuussa 2024

10/10 Loistava

Tanea

Yöpyi 1 yön huhtikuussa 2024

10/10 Loistava

Angela

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Clean and quiet. Friendly staff, highly recommend!
Yöpyi 1 yön huhtikuussa 2024
General Manager vastasi 13.4.2024
Hi there!Thanks so much for the five-star review! We're so happy you enjoyed our peaceful and comfortable accommodations, and we'll pass your compliments on to the team. We hope you'll visit us again soon!