Dear Emma,I was sorry and disappointed to read about your breakfast experience. I was also sorry for the room mixed up. I would like to apologise for those matters. I will make sure to investigate those matters further and I thank you for your review.We hope to welcome you back in the future.Kind regards,Jerome PesentiGuest Relations manage

Dear Ann,I was pleased to see that the team went over and beyond for your anniversary. This is important to us and I thank you for your review.I will share your comments with the team and look forward to welcome you back in the future.Kind regards,Jerome PesentiGuest Relations Manager

Dear Michael,We are thrilled to read you had such a fantastic time at the hotel. Finding the property fantastic thanks to its close proximity to Brighton's lovely beaches. We look forward to welcoming you back to the hotel for another great stay.Kind regards,

Dear Claire,Thank you for your 4/5 review.We look forward to welcome you back soon.Best regards,Jerome PesentiGuest Relations Manager

Good afternoon Simon and many thanks for your feedback.It was good to see that you felt that the team was friendly and that you managed to make the most of our great location.I will share your feedback with the team and look forward to welcome you back.Best regards,Jerome PesentiGuest Relations Manager

Dear Rebecca,I was sorry to read about what you found under your bed and that you experienced some noise disturbances. I would like to apologise for those matters and will ensure to pass on your feedback to the team. We hope to welcome you back in the future for a better experience.Kind regards,Jerome PesentiGuest Relations Manager

Dear Sarah,Many thanks for choosing to stay at Leonardo Royal Brighton Waterfront and taking the time to write a review. I am so pleased your scores reflect a great stay with us and liked our view and felt that our room was spacious. I will make sure to share your comments with the rest of the team. We hope to have the opportunity to welcome you back at the Waterfront very soon.Kindest regards,Jerome PesentiGuest Relations Manager

Good morning Logan,It was great to see that you you felt that the team was phenomenal and I will share this lovely comment with Teo and the rest of the team. I am sorry that you experienced some noise disturbances. We are looking forward to see you soon. Best regards, Jerome PesentiGuest Relations Manager

Dear Conor, Thank you for your feedback. We do really appreciate all the reviews and we are glad to see that you enjoyed your upgrade and breakfast. We are looking forward to see you soon. Best regards, Jerome PesentiGuest Relations Manager

Hello Kyle and thank you for your 5/5 review.I am thrilled that you had a great time and I look forward to welcome you back in the future.Kind regards,Jerome PesentiGuest Relations Manager

Dear Nicole,Many thanks for your 5/5 review.We look forward to see you again soon.Best regards,Jerome PesentiGuest Relations Manager

Dear Lucia, Thank you for your feedback. We do really appreciate all the reviews and we are glad to see that you liked our leisure club. We are looking forward to see you soon. Best regards, Jerome PesentiGuest Relations Manager

Dear BROTONNE,It was so nice to see that everything was parfait. It is important to us and I will share your feedback with the team.I thank you for your review and look forward to see you again soon.Kind regards,Jerome PesentiGuest Relations Manager

Good morning Liz and thank you for your feedback. I was delighted to see that everything was top notch.We are looking forward to see you soon. Best regards, Jerome PesentiGuest Relations Manager

Dear Catherine,I was pleased to see that the kids loved the pool and that you felt that the service was excellent.I would like to thank you for your review and I look forward to welcome you back in the future.Kind regards,Jerome PesentiGuest Relations Manager

Dear Guillaume, Thank you for your feedback. We do really appreciate all the reviews and we are glad to see that you had a great stay with us. I was also pleased that you liked our location and felt that the team was friendly. We are looking forward to see you soon. Best regards, Jerome PesentiGuest Relations Manager

Dear Graham,Thank you for sharing your feedback with us. We're pleased to hear that you found our hotel well-located and appreciated the amenities and nearby attractions.However, we sincerely apologise for the initial inconvenience with the room assignment. It's disappointing to hear that the room you initially received did not meet your expectations in terms of size and amenities. Your satisfaction is important to us, and we regret any frustration or inconvenience this may have caused.We're glad to hear that we were able to promptly address your concerns and provide you with a more comfortable room for the remainder of your stay. We appreciate your understanding and hope that despite this initial setback, you were able to enjoy the rest of your stay with us. Should you choose to stay with us again in the future, we'll make every effort to ensure you have a seamless and enjoyable experience from start to finishKind regards,.

Dear Chloe,Thank you for your lovely review! We're delighted to hear that you had an excellent stay and that you found our location perfect for exploring both the lanes and the beach. We'll be sure to pass your compliments along to Ken; he'll be thrilled to hear that he contributed to your positive experience. We look forward to welcoming you back for another wonderful stay in the future!Kind regards,

Dear Amy,Thank you for sharing your feedback with us. We're glad to hear that you found our hotel's location great, especially due to our proximity to the Lanes. We appreciate your comments regarding the cleanliness of our hotel and the comfort of our rooms.We understand your observation about some rooms facing the interior lobby, and we apologise if this impacted your experience. Exploring Brighton's vibrant surroundings is indeed part of the charm, and we're glad you enjoyed it. We hope to have the pleasure of welcoming you back for another comfortable stay in the future.Kind regards,

Dear Georgina,Thank you for your lovely review of our hotel. We are delighted to read you had such a great stay with us and that you found our staff amazing, in particular our concierge Ken. We will be sure to pass your good words on to him! We hope to welcome you back to our hotel in the future for another fantastic stay.Kind regards,

Dear Piyush, Thank you for your 5/5 feedback. We do really appreciate all the reviews and we are glad to see that you had a great stay with us. We are looking forward to see you soon. Best regards, Jerome PesentiGuest Relations Manager

Dear Robin,Thank you for visiting Leonardo Royal Brighton Waterfront. We are pleased to see that you had a great time whilst staying with us and we are especially happy that you found our staff nice. We look forward to welcoming you back to the hotel in the future.Kind regards,

Dear Rob,Thank you for taking the time to share your experience with us. We're thrilled to hear that Ken, our concierge, was able to provide you with helpful suggestions for places to see in Brighton. It's wonderful to know that you found our hotel's location to be so convenient, right in the heart of key attractions such as the pier, restaurants, and The Lanes. Additionally, we're glad you found the proximity to the bus stop convenient. We hope to have the pleasure of welcoming you back to our hotel in the future!Kind regards,

Dear Christopher,Thank you so much for your lovely review. We are delighted to hear that you had such a fantastic time at our hotel. We look forward to welcoming you back in the future.Kind regards,

Dear Laura,I was pleased to see that you enjoyed your girls trip but I am sorry that you found the toilet flush challenging.I would like to thank you for your review and look forward to see you again soon.Kind regards,Jerome PesentiGuest Relations Manager

Dear Rose,many thanks for your 5/5 review.it was lovely to see that you liked our location, I am sorry that you experienced some shortfalls with our coffee and I apologise for this matter. I wish you a lovely day and look forward to see you again soon.best regards,Jerome PesentiGuest Relations Manager

Dear Glen,Thank you for visiting Leonardo Royal Brighton Waterfront. It is fantastic to see that you had a great time at the hotel, and we hope you enjoyed your time in Brighton too. We hope to have the opportunity to welcome you back in the future.Kind regards,

Dear Amanda, I was delighted to see that you had a great time and that you rated us 5/5 and I would like to thank you for taking the review us. We will all look forward to welcome you back in the future.Best regards,Jerome PesentiGuest Relations Manager

Dear Eirini,thank you for your 5/5 review.We hope to see you soon again.Kind regards,Jerome PesentiGuest Relations Manager

Dear Tommy,It was nice to see that you liked our location as well our lobby. I would like to thank you for taking the time to give us some feedback and will look forward to see you again soon.With my warm regards,Jerome PesentiGuest Relations Manager

Dear Sarah,It was nice to see that you liked our location and that you received a friendly welcome. I thank you for your review and look forward to see you again soon.Best regards,Jerome PesentiGuest Relations Manager

Dear Alyce,Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed our great location and delicious breakfast during your stay.We apologise for the hiccup with the room cleaning on the first day and any inconvenience caused by the language barrier with our cleaner. Rest assured, we'll address this issue with our housekeeping management.Regarding the leisure facilities, we understand your concerns and appreciate your feedback. We will pass this on to the staff at the leisure centre.It's wonderful to hear that you and your partner would consider returning to our hotel if you come back to Brighton. We look forward to welcoming you back and providing you with another enjoyable stay.Kind regards,

Dear Colin,Thank you for visiting Leonardo Royal Brighton Waterfront. We are delighted you had such an excellent experience at our hotel. We hope to welcome you back soon.Kind regards,

Dear natasha,I was delighted to see that you enjoyed your time and that the kids like our room and pool.I thank you for your review and look forward to welcome you back in the future.Kind regards,Jerome PesentiGuest Relations Manager

Dear Scott,I was disappointed to see that you rated us 3/5 and I am sorry that you did not have a great stay.I wish you a great day and hope to welcome you back for a better experience.Kind regards,Jerome PesentiGuest Relations Manager

Good afternoon Tina and thank you for your 4/5 review. I hope to welcome you back very soon Kind regards,Jerome PesentiGuest Relations Manager

Dear Natalie,I was delighted to see that you had a 5/5 stay and hope to welcome you back in the future.Best regards,Jerome PesentiGuest Relations Manager

Dear John,I would like to thank you for your review and look forward to welcome you back in the future.Kind regards,Jerome PesentiGuest Relations Manager

Dear patrick,I would like to thank you for your review.It was nice to see that you liked our location and that Juan was at service. I will share your comments with him and the rest of the team.We look forward to welcome you back in the future.Kind regards,Jerome PesentiGuest Relations Manager

Good afternoon Tom and thank you for your review.It was lovely to see that you liked our rooms and bed. I would like to thank you for your review and look forward to welcome you back soon.Best regards,Jerome PesentiGuest Relations Manager

Dear Edward,I would like to thank you for your 5/5 review.I was delighted to see that you liked our location and look forward to see you again soon.Best regards,Jerome PesentiGuest Relations Manager

Dear Tsz Yin,I would like to thank you for your 5/5 review and hope to see you soon again very soon.With my best regards,Jerome PesentiGuest Relations Manager

Dear SimonThanks for sharing your views on your recent stay at the Waterfront.I was sorry to see that you felt that the hotel was a little tired but pleased that you found the team lovely. I will share your comments with the team. We look forward to welcoming you back for a better experience!With my regards,Jerome PesentiGuest Relations Manager

Good morning Carol and thank you for your review.I was thrilled to see that you felt that the team was fantastic and that we provide 5 stars customer service. This is an amazing compliment that I will share with the team. Please accept my apologies about the noise disturbances that occurred,We all look forward to see you soon again.Jerome PesentiGuest Relations Manager

Hi Ly,I would like to thank you for your 5/5 review and hope to welcome you back very soon.Kind regards,Jerome PesentiGuest Relations Manager

Dear Peter,Thanks for sharing your views on your recent stay at the Waterfront.I was sorry to see that you felt that your room was tired and not properly serviced. I would like to apologise for those matters and will share your comments with the team. We look forward to welcoming you back for a better experience!With my regards,Jerome PesentiGuest Relations Manager

Dear Abha,Many thanks for choosing to stay at Leonardo Royal Brighton Waterfront and taking the time to write a review. I am so pleased your scores reflect a great stay with us and that you liked our breakfast, location and felt that our hotel was clean. I will make sure to share your comments with the rest of the team. We hope to have the opportunity to welcome you back at the Waterfront very soon.Kindest regards,Jerome PesentiGuest Relations Manager

Dear Nick,It was lovely to see that you liked our breakfast and felt that the team was very helpful. This is very important to us and I will share your comments with the team. I thank you for your review and look forward to see you again.Best regards,Jerome PesentiGuest Relations Manager