Residenssit – Brighton ja Hove

”Booked a suite. Arrived early, asked if any chance to get a room earlier because of travelling a lack of sleep. Told, the would call us if possible. No call.. sat at reseption… at 2pm asked again, reply was ”no it is 4pm”. Sat there and watched many guests check in at 2.30. We spoke to the manager and she was no help, just adamant, It turns out, you pay for a suite and you are left till last, so book a normal room, pay less and enjoy your room more. Cleaning: Room was not cleaned properly. Hair...

”Erityismaininnan arvoista oli palvelu. Saimme hotellihuoneen jo klo 11.30, aikainen sisäänkirjautuminen oli varattu klo 13. Ja lähtöpäivänä lähdimme jo ennen aamupalaa, niin hienosti järjestyi ruokaboksi matkaan!”

”Breahfast choices were either continental or cooked English. Not many vegan choices available.”

”Decor snappy, woodwork stained, bathroom grubby. Needs TLC. Very noisy”

”The hotel was very cosy, and the room was spacy. They had excellent full English breakfast. The staff was also very friendly and helpful.”

”The staff are friendly and did what they could. We also like the location. Unfortunately, we did not have a fully operational TV, the staff seemed unable to fix the issue and the alternatives provided they didn’t seem to know how to operate. We were also unable to order suitable food items after 9pm that were ok for my husband and I to eat, as we deal with an eating disorder. The hotel was always our preferred hotel in the area but this is the second year in a row where the services were...