Dear Mr. Shannon, Thank you for highly rating our hotel's facilities & services. Looking forward to your return visit in the near future. Kind regards, Philippe H. Charraudeau General Manager

Dear Mr. John, Thank you for highly rating our hotel's facilities & services. Looking forward to your return visit in the near future. Kind regards, Philippe Charraudeau General Manager

Dear Mr. Mohammad, Thank you for highly rating our hotel's facilities & services and for your kind valuable comment. Looking forward to your return visit in the near future. Kind regards, Philippe Charraudeau General Manager

Dear Mr. Drazenka, Thank you for highly rating our hotel's facilities & services. Looking forward to your return visit in the near future. Kind regards, Philippe Charraudeau General Manager

Dear Mr. Anis, Let me take the opportunity to thank you for taking the time to give us your valuable feedback. It was a great pleasure that we read through your remarks expressing gracious comments on our hotel facilities and services. It is of utmost importance that we live up to our promise of maintaining our service standards and exceeding our guests’ expectations. Thank you once again and we all look forward to welcoming you back soon. Kind regards, Anshuman Narayan General Manager

Dear Mr. Anis, Let me take the opportunity to thank you for taking the time to give us your valuable feedback. It was a great pleasure that we read through your remarks expressing gracious comments on our hotel facilities and services. It is of utmost importance that we live up to our promise of maintaining our service standards and exceeding our guests’ expectations. Thank you once again and we all look forward to welcoming you back soon. Kind regards, Anshuman Narayan General Manager

Dear Mr. Mohamed, Let me take the opportunity to thank you for taking the time to give us your valuable feedback. It was a great pleasure that we read through your remarks expressing gracious comments on our hotel facilities and services. It is of utmost importance that we live up to our promise of maintaining our service standards and exceeding our guests’ expectations. Thank you once again and we all look forward to welcoming you back soon. Kind regards, Anshuman Narayan General Manager

Dear Mr. Khaled, Let me take the opportunity to thank you for taking the time to give us your valuable feedback. It was a great pleasure that we read through your remarks expressing gracious comments on our hotel facilities and services. It is of utmost importance that we live up to our promise of maintaining our service standards and exceeding our guests’ expectations. Thank you once again and we all look forward to welcoming you back soon. Kind regards, Anshuman Narayan General Manager

Dear Mr. George, Let me take the opportunity to thank you for taking the time to give us your valuable feedback. It was a great pleasure that we read through your remarks expressing gracious comments on our hotel facilities and services. It is of utmost importance that we live up to our promise of maintaining our service standards and exceeding our guests’ expectations. Thank you once again and we all look forward to welcoming you back soon. Kind regards, Anshuman Narayan General Manager

Dear Mr. Mike, Greetings from Royal Maxim Palace Kempinski. First and foremost, please accept our sincere apologies for the unpleasant stay you had at our Palace. Please allow us to thank you for your constructive feedback and to unreservedly apologize for any dissatisfaction you have felt at our property. This is certainly not how we wish our guests to feel and we regret that this was the case. Thank you once again for bringing this to our attention and please let me assure you that we will investigate in this immediately and that we will take all the necessary measures to make sure that such incidents do not happen again. It is of utmost importance that we live up to our promise of maintaining our service standards and exceeding our guests’ expectations. Thank you once again and we all look forward to welcoming you back soon. Kind regards, Anshuman Narayan General Manager

Dear Mr. Antonio, Let me take the opportunity to thank you for taking the time to give us your valuable feedback. It was a great pleasure that we read through your remarks expressing gracious comments on our hotel facilities and services. It is of utmost importance that we live up to our promise of maintaining our service standards and exceeding our guests’ expectations. Thank you once again and we all look forward to welcoming you back soon. Kind regards, Anshuman Narayan General Manager

Dear Mr. Abdul, Greetings from Royal Maxim Palace Kempinski. First and foremost, please accept our sincere apologies for the unpleasant stay you had at our Palace. Please allow us to thank you for your constructive feedback and to unreservedly apologize for any dissatisfaction you have felt at our property. This is certainly not how we wish our guests to feel and we regret that this was the case. Thank you once again for bringing this to our attention and please let me assure you that we will investigate in this immediately and that we will take all the necessary measures to make sure that such incidents do not happen again. It is of utmost importance that we live up to our promise of maintaining our service standards and exceeding our guests’ expectations. Thank you once again and we all look forward to welcoming you back soon. Kind regards, Anshuman Narayan General Manager

Dear Mr. Husam, Let me take the opportunity to thank you for taking the time to give us your valuable feedback. It was a great pleasure that we read through your remarks expressing gracious comments on our hotel facilities and services. It is of utmost importance that we live up to our promise of maintaining our service standards and exceeding our guests’ expectations. Thank you once again and we all look forward to welcoming you back soon. Kind regards, Anshuman Narayan General Manager

Dear Mr. Nedhal, Let me take the opportunity to thank you for taking the time to give us your valuable feedback. It was a great pleasure that we read through your remarks expressing gracious comments on our hotel facilities and services. It is of utmost importance that we live up to our promise of maintaining our service standards and exceeding our guests’ expectations. Thank you once again and we all look forward to welcoming you back soon. Kind regards, Anshuman Narayan General Manager

Dear Ms. Wessam, Let me take the opportunity to thank you for taking the time to give us your valuable feedback. It was a great pleasure that we read through your remarks expressing gracious comments on our hotel facilities and services. It is of utmost importance that we live up to our promise of maintaining our service standards and exceeding our guests’ expectations. Thank you once again and we all look forward to welcoming you back soon. Kind regards, Anshuman Narayan General Manager

Dear Mr. Mohamed, Let me take the opportunity to thank you for taking the time to give us your valuable feedback. It was a great pleasure that we read through your remarks expressing gracious comments on our hotel facilities and services. It is of utmost importance that we live up to our promise of maintaining our service standards and exceeding our guests’ expectations. Thank you once again and we all look forward to welcoming you back soon. Kind regards, Anshuman Narayan General Manager

Dear Mr. Abdullah, Let us take the opportunity to thank you for taking the time to give us your valuable feedback. It was a great pleasure that we read through your remarks expressing gracious comments on our hotel facilities and services. It is of utmost importance that we live up to our promise of maintaining our service standards and exceeding our guests’ expectations. Thank you once again and we all look forward to welcoming you back soon. Kind regards, Anshuman Narayan General Manager

Dear Mr. Mohamed, Let us take the opportunity to thank you for taking the time to give us your valuable feedback. It was a great pleasure that we read through your remarks expressing gracious comments on our hotel facilities and services. It is of utmost importance that we live up to our promise of maintaining our service standards and exceeding our guests’ expectations. Thank you once again and we all look forward to welcoming you back soon. Kind regards, Anshuman Narayan General Manager

Dear Ms. Sharla, Let us take the opportunity to thank you for taking the time to give us your valuable feedback. It was a great pleasure that we read through your remarks expressing gracious comments on our hotel facilities and services. It is of utmost importance that we live up to our promise of maintaining our service standards and exceeding our guests’ expectations. Thank you once again and we all look forward to welcoming you back soon. Kind regards, Anshuman Narayan General Manager

Dear Mr. Zuhair, Let us take the opportunity to thank you for taking the time to give us your valuable feedback. It was a great pleasure that we read through your remarks expressing gracious comments on our hotel facilities and services. We have also noted your kind valuable comment, please accept our sincere apologies for any inconvenience this might have caused. As a result, please let us assure you that we will take all the necessary measures to ensure that such incidents do not happen again. It is of utmost importance that we live up to our promise of maintaining our service standards and exceeding our guests’ expectations. Thank you once again and we all look forward to welcoming you back soon. Kind regards, Anshuman Narayan General Manager

Dear Mr. Ayman, Greetings from Royal Maxim Palace Kempinski. First and foremost, please accept our sincere apologies for the unpleasant stay you had at our Palace. Please allow us to thank you for your detailed feedback and to unreservedly apologize for any dissatisfaction you have felt at our property. This is certainly not how we wish our guests to feel and we regret that this was the case. Thank you once again for bringing this to our attention and please let me assure you that we will investigate in this immediately and that we will take all the necessary measures to make sure that such incidents do not happen again. It is of utmost importance that we live up to our promise of maintaining our service standards and exceeding our guests’ expectations. Thank you once again and we all look forward to welcoming you back soon. Kind regards, Hotel Management

Dear Mr. Curtis, Let me take the opportunity to thank you for taking the time to give us your valuable feedback. It was a great pleasure that we read through your remarks expressing gracious comments on our hotel facilities and services. It is of utmost importance that we live up to our promise of maintaining our service standards and exceeding our guests’ expectations. Thank you once again and we all look forward to welcoming you back soon. Kind regards, Hotel Management

Dear Ms. Shrook, Greetings from Royal Maxim Palace Kempinski. First and foremost, please accept our sincere apologies for the unpleasant stay you had at our Palace. Please allow us to thank you for your detailed feedback and to unreservedly apologize for any dissatisfaction you have felt at our property. This is certainly not how we wish our guests to feel and we regret that this was the case. Thank you once again for bringing this to our attention and please let me assure you that we will take all the necessary measures to make sure that such incidents do not happen again. It is of utmost importance that we live up to our promise of maintaining our service standards and exceeding our guests’ expectations. Thank you once again and we all look forward to welcoming you back soon. Kind regards, Hotel Management

Dear Mr. Waleed, Let me take the opportunity to thank you for taking the time to give us your valuable feedback. It was a great pleasure that we read through your remarks expressing gracious comments on our hotel facilities and services. It is of utmost importance that we live up to our promise of maintaining our service standards and exceeding our guests’ expectations. Thank you once again and we all look forward to welcoming you back soon. Kind regards, Hotel Management

Dear Mr. Ahmed, Let me take the opportunity to thank you for taking the time to give us your valuable feedback. It was a great pleasure that we read through your remarks expressing gracious comments on our hotel facilities and services. It is of utmost importance that we live up to our promise of maintaining our service standards and exceeding our guests’ expectations. Thank you once again and we all look forward to welcoming you back soon. Kind regards, Hotel Management

Dear Mr. Hesham, Let me take the opportunity to thank you for taking the time to give us your valuable feedback. It was a great pleasure that we read through your remarks expressing gracious comments on our hotel facilities and services. It is of utmost importance that we live up to our promise of maintaining our service standards and exceeding our guests’ expectations. Thank you once again and we all look forward to welcoming you back soon. Kind regards, Hotel Management

Dear Valued Guest, Let me take the opportunity to thank you for taking the time to give us your valuable feedback. It was a great pleasure that we read through your remarks expressing gracious comments on our hotel facilities and services. It is of utmost importance that we live up to our promise of maintaining our service standards and exceeding our guests’ expectations. Thank you once again and we all look forward to welcoming you back soon. Kind regards, Oliver Kuhn General Manager

Dear Mr. Ahmed, Let me take the opportunity to thank you for taking the time to give us your valuable feedback. It was a great pleasure that we read through your remarks expressing gracious comments on our hotel facilities and services. It is of utmost importance that we live up to our promise of maintaining our service standards and exceeding our guests’ expectations. Thank you once again and we all look forward to welcoming you back soon. Kind regards, Anshuman Narayan General Manager

Dear Valued Guest, Let me take the opportunity to thank you for taking the time to give us your valuable feedback. It was a great pleasure that we read through your remarks expressing gracious comments on our hotel facilities and services. It is of utmost importance that we live up to our promise of maintaining our service standards and exceeding our guests’ expectations. Thank you once again and we all look forward to welcoming you back soon. Kind regards, Oliver Kuhn General Manager

Dear Mr. Mohannad, Greetings from Royal Maxim Palace Kempinski. First and foremost, please accept our sincere apologies for the unpleasant stay you had at our Palace. Please allow us to thank you for your detailed feedback and to unreservedly apologize for any dissatisfaction you have felt at our property. This is certainly not how we wish our guests to feel and we regret that this was the case. Thank you once again for bringing this to our attention and please let me assure you that we took all the necessary measures to make sure that such incidents do not happen again. It is of utmost importance that we live up to our promise of maintaining our service standards and exceeding our guests’ expectations. Thank you once again and we all look forward to welcoming you back soon. Kind regards, Brice Pean General Manager

Dear Mr. Yousef, Greetings from Royal Maxim Palace Kempinski. First and foremost, please accept our sincere apologies for the unpleasant stay you had at our Palace. Please allow us to thank you for your detailed feedback and to unreservedly apologize for any dissatisfaction you have felt at our property. This is certainly not how we wish our guests to feel and we regret that this was the case. Thank you once again for bringing this to our attention and please let me assure you that we took all the necessary measures to make sure that such incidents do not happen again. It is of utmost importance that we live up to our promise of maintaining our service standards and exceeding our guests’ expectations. Thank you once again and we all look forward to welcoming you back soon. Kind regards, Hotel Management

Dear Ms. Serene, Greetings from Royal Maxim Palace Kempinski. First and foremost, please accept our sincere apologies for the unpleasant stay you had at our Palace. Please allow us to thank you for your detailed feedback and to unreservedly apologize for any dissatisfaction you have felt at our property. This is certainly not how we wish our guests to feel and we regret that this was the case. Thank you once again for bringing this to our attention and please let me assure you that we will investigate in this immediately and that we will take all the necessary measures to make sure that such incidents do not happen again. It is of utmost importance that we live up to our promise of maintaining our service standards and exceeding our guests’ expectations. Thank you once again and we all look forward to welcoming you back soon. Kind regards, Brice Pean General Manager

Dear Mr. Ahmed, Greetings from Royal Maxim Palace Kempinski. First and foremost, please accept our sincere apologies for the unpleasant stay you had at our Palace. Please allow us to thank you for your detailed feedback and to unreservedly apologize for any dissatisfaction you have felt at our property. This is certainly not how we wish our guests to feel and we regret that this was the case. Thank you once again for bringing this to our attention and please let me assure you that we will investigate in this immediately and that we will take all the necessary measures to make sure that such incidents do not happen again. It is of utmost importance that we live up to our promise of maintaining our service standards and exceeding our guests’ expectations. Thank you once again and we all look forward to welcoming you back soon. Kind regards, Brice Pean General Manager

Dear Mr. Walid, Let me take the opportunity to thank you for taking the time to give us your valuable feedback. It was a great pleasure that we read through your remarks expressing gracious comments on our hotel facilities and services. It is of utmost importance that we live up to our promise of maintaining our service standards and exceeding our guests’ expectations. Thank you once again and we all look forward to welcoming you back soon. Kind regards, Brice Pean General Manager

Dear Ms. Ivonne, Let me take the opportunity to thank you for taking the time to give us your valuable feedback. It was a great pleasure that we read through your remarks expressing gracious comments on our hotel facilities and services. It is of utmost importance that we live up to our promise of maintaining our service standards and exceeding our guests’ expectations. Thank you once again and we all look forward to welcoming you back soon. Kind regards, Brice Pean General Manager

Dear Valued Guest, Greetings from Royal Maxim Palace Kempinski. First and foremost, please accept our sincere apologies for the unpleasant stay you had at our Palace. Please allow us to thank you for your detailed feedback and to unreservedly apologize for any dissatisfaction you have felt at our property. This is certainly not how we wish our guests to feel and we regret that this was the case. Thank you once again for bringing this to our attention and please let me assure you that we will investigate in this immediately, as well as that we will take all the necessary measures to make sure that such incidents do not happen again. It is of utmost importance that we live up to our promise of maintaining our service standards and exceeding our guests’ expectations. Thank you once again and we all look forward to welcoming you back soon. Kind regards, Brice Pean General Manager

Dear Ms. Reem, Let me take the opportunity to thank you for taking the time to give us your valuable feedback. It was a great pleasure that we read through your remarks expressing gracious comments on our hotel facilities and services. It is of utmost importance that we live up to our promise of maintaining our service standards and exceeding our guests’ expectations. Thank you once again and we all look forward to welcoming you back soon. Kind regards, Brice Pean General Manager

Dear Ms. Noraa, Let me take the opportunity to thank you for taking the time to give us your valuable feedback. It was a great pleasure that we read through your remarks expressing gracious comments on our hotel facilities and services. It is of utmost importance that we live up to our promise of maintaining our service standards and exceeding our guests’ expectations. Thank you once again and we all look forward to welcoming you back soon. Kind regards, Brice Pean General Manager

Dear Ms. Ingy, Greetings from Royal Maxim Palace Kempinski. First and foremost, please accept our sincere apologies for the unpleasant stay you had at our Palace. Please allow us to thank you for your detailed feedback and to unreservedly apologize for any dissatisfaction you have felt at our property. This is certainly not how we wish our guests to feel and we regret that this was the case. Thank you once again for bringing this to our attention and please let me assure you that we will investigate in this immediately. It is of utmost importance that we live up to our promise of maintaining our service standards and exceeding our guests’ expectations. Thank you once again and we all look forward to welcoming you back soon. Kind regards, Brice Pean General Manager

Dear Ms. Samantha, Let me take the opportunity to thank you for taking the time to give us your valuable feedback. It was a great pleasure that we read through your remarks expressing gracious comments on our hotel facilities and services. The entire team is delighted with your feedback. Thank you once again and we all look forward to welcoming you back soon. Kind regards, Brice Pean General Manager

Dear Mr. Sharmaine , Greetings from Royal Maxim Palace Kempinski. First and foremost, please accept our sincere apologies for the unpleasant stay you had at our Palace. Please allow us to thank you for your detailed feedback and to unreservedly apologize for any dissatisfaction you felt during your recent stay at our property. This is certainly not how we wish our guests to feel and we regret that this was the case. Please let me thank you once again for bringing this to our attention and let me assure you that this opportunity will be used to learn and improve our service standards. It is of utmost importance that we live up to our promise of maintaining our service standards & exceeding our guests’ expectations. Kindly also rest assured that we will be contacting yourself promptly, to make sure that your satisfaction is regained. Thank you once again and looking forward to welcome you back at Royal Maxim Palace Kempinski. Kind regards, Brice Pean General Manager

Dear Mr. Nazar, Let me take the opportunity to thank you for taking the time to give us your valuable feedback. It was a great pleasure that we read through your remarks expressing gracious comments on our hotel facilities and services. The entire team is delighted with your feedback. Thank you once again and we all look forward to welcoming you back soon. Kind regards, Brice Pean General Manager

Dear Mr. Ahmed, Let me take the opportunity to thank you for taking the time to give us your valuable feedback. It was a great pleasure that we read through your remarks expressing gracious comments on our hotel facilities and services. The entire team is delighted with your feedback. Thank you once again and we all look forward to welcoming you back soon. Kind regards, Brice Pean General Manager

Dear Mr. Islam, Let me take the opportunity to thank you for taking the time to give us your valuable feedback. It was a great pleasure that we read through your remarks expressing gracious comments on our hotel facilities and services. The entire team is delighted with your feedback. Thank you once again and we all look forward to welcoming you back soon. Kind regards, Brice Pean General Manager

Dear Mr. Mohamed, Let me take the opportunity to thank you for taking the time to give us your valuable feedback. It was a great pleasure that we read through your remarks expressing gracious comments on our hotel facilities and services. The entire team is delighted with your feedback. Thank you once again and we all look forward to welcoming you back soon. Kind regards, Brice Pean General Manager

Dear Mr. Sean, Let me take the opportunity to thank you for taking the time to give us your valuable feedback. It was a great pleasure that we read through your remarks expressing gracious comments on our hotel facilities and services. The entire team is delighted with your feedback. Thank you once again and we all look forward to welcoming you back soon. Kind regards, Brice Pean General Manager

Dear Valued Guest, Let me take the opportunity to thank you for taking the time to give us your valuable feedback. It was a great pleasure that we read through your remarks expressing gracious comments on our hotel facilities and services. The entire team is delighted with your feedback. Thank you once again and we all look forward to welcoming you back soon. Kind regards, Brice Pean General Manager

Dear Valued Guest, Let me take the opportunity to thank you for taking the time to give us your valuable feedback. It was a great pleasure that we read through your remarks expressing gracious comments on our hotel facilities and services. The entire team is delighted with your feedback. Thank you once again and we all look forward to welcoming you back soon. Kind regards, Brice Pean General Manager

Dear Mr. Mustafa, Greetings from Royal Maxim Palace Kempinski. First and foremost, please accept our sincere apologies for the unpleasant stay you had at our Palace. Please allow us to thank you for your detailed feedback and to unreservedly apologize for any dissatisfaction you felt during your recent stay at our property. This is certainly not how we wish our guests to feel and we regret that this was the case. Mr. Mustafa, thank you once again for bringing this to our attention and kindly rest assured, that this opportunity will be used to learn and improve our service standards. It is of utmost importance that we live up to our promise of maintaining our service standards & exceeding our guest's expectations. Thank you once again and we all look forward to welcoming you back to Royal Maxim Palace Kempinski. Kind regards, Brice Pean General Manager

Dear Valued Guest, Let me take the opportunity to thank you for taking the time to give us your valuable feedback. It was a great pleasure that we read through your remarks expressing gracious comments on our hotel facilities and services. The entire team is delighted with your feedback. Thank you once again and we all look forward to welcoming you back soon. Kind regards, Brice Pean General Manager