Aula

Arvostelut: Novotel Canberra

4.5 out of 5
Novotel Canberra
65 Northbourne Avenue, Canberra, ACT

Arvostelut

7,2

Hyvä

Arvosana 10 - Loistava. 267 kautta 998 arvostelua" "
Arvosana 8 - Hyvä. 339 kautta 998 arvostelua" "
Arvosana 6 - OK. 187 kautta 998 arvostelua" "
Arvosana 4 - Huono. 135 kautta 998 arvostelua" "
Arvosana 2 - Hirveä. 70 kautta 998 arvostelua" "

7,8/10

Siisteys

7,8/10

Henkilökunta ja palvelu

7,4/10

Palvelut/mukavuudet

7,2/10

Majoituspaikan kunto ja tilat

7,2/10

Ympäristöystävällisyys

Arvostelut

10/10 Loistava

Terry & nga

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Very happy
Yöpyi 2 yötä toukokuussa 2024

8/10 Hyvä

Darren

Hyvää: Siisteys ja henkilökunta ja palvelu
Yöpyi 5 yötä huhtikuussa 2024
Youvrind (Duty Manager) vastasi 8.5.2024
Dear Darren,Thank you for choosing to stay with us at Novotel Canberra. We're thrilled to hear that your recent experience was very positive. Your feedback is invaluable to us, and we appreciate you taking the time to share your thoughts. We look forward to warmly welcoming you back again very soon for another enjoyable stay.Best regards,

10/10 Loistava

Thomas

Hyvää: Siisteys
Yöpyi 1 yön huhtikuussa 2024
Youvrind (Duty Manager) vastasi 15.4.2024
Dear Thomas,We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you for taking the time to share your feedback with us and we look forward to welcoming you back for another enjoyable stay in the heart of the city!Kind Regards,

4/10 Huono

Janelle

Matkusti kumppanin kanssa
Huonoa: Henkilökunta ja palvelu
Shower head needs replacing. Water sprayed everywhere. Water stopped mid shower for approx 10 seconds. Only 3 pillows provided for a king size bed. Bed linen stiff.
Yöpyi 1 yön huhtikuussa 2024

8/10 Hyvä

Gustav

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Nice with indoor Parking as option. Room size ok, a bit old and torn…. Breakfast OK but missing vegetables and yoghurt… Overall ok, I would come back for my next stay :)
Yöpyi 2 yötä maaliskuussa 2024
Youvrind (Duty Manager) vastasi 5.4.2024
Dear Gustav,Thank you for sharing your feedback with us! We're glad to hear that you appreciated the convenience of our indoor parking option. We apologise for any inconvenience caused by the room condition; we're continuously working to improve and update our accommodations. Your comments regarding the breakfast offerings are duly noted, and we'll take them into consideration to enhance our menu options. We appreciate your overall positive impression and look forward to welcoming you back for your next stay. Kind Regards,

8/10 Hyvä

Steve

Matkusti perheen kanssa, Matkusti pienten lasten kanssa
Hyvää: Henkilökunta ja palvelu ja palvelut/mukavuudet
Huonoa: Siisteys
Nice place for a short stay
Yöpyi 3 yötä maaliskuussa 2024
Youvrind (Duty Manager) vastasi 5.4.2024
Dear Steve,Thank you for your kind words! We're delighted to hear that you found our place suitable for your short stay. Should you ever need accommodation in the future, don't hesitate to reach out. We'd love to host you again!Kind Regards,

10/10 Loistava

Christine

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Helpful staff, good value
Yöpyi 2 yötä maaliskuussa 2024
Youvrind (Duty Manager) vastasi 5.4.2024
Dear Christine,We greatly appreciate your positive feedback! Our team strives to provide helpful assistance to all our guests, and it's wonderful to hear that they made a positive impression on your stay. We're also glad to know that you found value in your experience with us. Should you have any further needs or inquiries, please feel free to reach out. We look forward to welcoming you back for another enjoyable stay in the future!Kind Regards,

10/10 Loistava

Lydia

Yöpyi 1 yön maaliskuussa 2024
Youvrind (Duty Manager) vastasi 15.4.2024
Dear Lydia,We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you for taking the time to share your feedback with us and we look forward to welcoming you back for another enjoyable stay in the heart of the city!Kind Regards,

8/10 Hyvä

Kristy

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön helmikuussa 2024
Youvrind (Duty Manager) vastasi 28.2.2024
Dear Kristy,Thank you for sharing your positive feedback with us! We're thrilled to hear that you had a very good stay. Providing a pleasant experience for our guests is our top priority, and we appreciate you taking the time to acknowledge your satisfaction.If there's anything specific that stood out during your stay or any suggestions you have for further improvement, please feel free to let us know. We value your input and look forward to the possibility of welcoming you back for another enjoyable stay in the future.Once again, thank you for choosing us, and we hope to see you again soon.Best regards,

10/10 Loistava

Nikolay, Thousand Oaks

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Very nice place while visiting Australian Capital located in the Central Business District with a lots of places to eat and shop. Close to historic downtown of Canberra and surrounding areas.
Yöpyi 1 yön helmikuussa 2024
Youvrind (Duty Manager) vastasi 22.2.2024
Dear Nikolay,Thank you for sharing your positive experience with us! We're thrilled to hear that you found our location in the Australian Capital, particularly in the Central Business District, to be very nice. It's great that you enjoyed the convenience of having numerous dining and shopping options nearby.We take pride in our proximity to the historic downtown of Canberra and the surrounding areas, and we're pleased that this added to your overall experience. We appreciate your feedback and look forward to welcoming you back for another enjoyable visit.Best regards,

6/10 OK

Janelle

Matkusti pienten lasten kanssa
Hyvää: Henkilökunta ja palvelu
Is a bit dated, but still clean.
Yöpyi 2 yötä helmikuussa 2024
Youvrind (Duty Manager) vastasi 22.2.2024
Dear Janelle,Thank you for sharing your feedback with us. We appreciate your honesty. We're glad to hear that you found our facilities to be clean. However, we take note of your comment regarding the dated aspect. Your insights are valuable, and we continuously strive to improve our offerings.We are committed to providing a comfortable and modern environment for our guests, and your feedback helps us in that endeavor.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for an even more enjoyable experience in the future.Best regards,

4/10 Huono

Duane

Housekeeping was poor. No soap in bathroom. No exhaust fan in bathroom but a sign threatening a $500 fine if steam goes outside, did not change any clean glasses.. housekeeping did not pick up one piece of rubbish left on the floor staff very friendly at reception, but housekeeping leaves a lot to be desired. Old facilities, will not stay there again.
Yöpyi 2 yötä helmikuussa 2024
Tess vastasi 10.4.2024
Dear Duane,Thank you for choosing to stay at Novotel Canberra and for taking the time to provide feedback.I'm sorry to hear that your experience fell short of your expectations. Your feedback is important to us, and I apologise for any aspects of your stay that were disappointing. We strive to provide exceptional service and accommodations, and I regret that we were unable to meet your needs on this occasion.Your satisfaction is our priority, and we hope to have the opportunity to welcome you back in the future and exceed your expectations. Thank you for sharing your thoughts with us.Kind Regards,Tess McLaughlinFront Office Manager

8/10 Hyvä

Joshua

Matkusti perheen kanssa, Liikematkailija
Hyvää: Majoituspaikan kunto ja tilat
Nice stay
Yöpyi 1 yön tammikuussa 2024
Youvrind (Duty Manager) vastasi 17.2.2024
Dear Joshua,Thank you so much for taking the time to leave a review! We are delighted to hear that you had a nice stay with us. It's always a pleasure to know that our guests enjoyed their experience. We hope to have the pleasure of welcoming you back again in the future.Best regards,

10/10 Loistava

Lachlan

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I was travelling through on holiday with a vehicle with a kayak and a height limitation, the staff were helpful and knowledgeable about my issues and ensured we would have a solution. This is also a great location and facility, i will happily be back. Thank you
Yöpyi 1 yön tammikuussa 2024
Youvrind (Duty Manager) vastasi 17.2.2024
Dear Lachlan,Thank you for sharing your experience with us! We're thrilled to hear that our staff could assist you with your unique travel needs, especially with the kayak and height limitation. It's our commitment to ensure that every guest feels supported and accommodated. We're delighted you enjoyed the location and facility as well.We look forward to welcoming you back on your next visit! If there's anything specific, you'd like us to prepare for your return, feel free to let us know. Safe travels!Best regards,

6/10 OK

Owen

Matkusti kumppanin kanssa
Huonoa: Majoituspaikan kunto ja tilat
Conveniently located. Just the balcony looked bit dirty from dust. TV and table looked old.. otherwise location was near to bus stops
Yöpyi 1 yön tammikuussa 2024
Youvrind (Duty Manager) vastasi 17.2.2024
Dear Owen,Thank you for taking the time to share your feedback with us. We appreciate your positive comments about our convenient location and proximity to bus stops. Your input is invaluable as we strive to enhance our guests' experience.We apologies for any inconvenience regarding the balcony's cleanliness and the appearance of the TV and table. Your observations have been noted, and we will address these issues promptly to ensure a more enjoyable stay for our future guests.We value your feedback and hope to have the opportunity to welcome you back for an improved experience.Best Regards,

6/10 OK

STEVEN

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön tammikuussa 2024
Youvrind (Duty Manager) vastasi 17.2.2024
Dear Steven,Thank you for sharing your feedback! We're pleased to hear that your overall experience was good. If there's anything specific you enjoyed or if you have any suggestions for improvement, we'd love to hear more.Your satisfaction is our priority, and we look forward to welcoming you again for an even better experience.Best regards,

8/10 Hyvä

Andrew

Hyvää: Siisteys ja henkilökunta ja palvelu
Yöpyi 1 yön tammikuussa 2024
Youvrind (Duty Manager) vastasi 17.2.2024
Dear Andrew,Thank you for taking the time to share your feedback with us and thank you for choosing Novotel Canberra. We're delighted to hear that you had a good experience. If there's anything specific that stood out to you or any suggestions you'd like to share, we would love to know more.We appreciate your feedback and hope to have the pleasure of hosting you again in the future.Best regards,

8/10 Hyvä

Tarkistettu asiakas

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
It was short and sweet. Pillows weren’t comfortable.
Yöpyi 1 yön tammikuussa 2024
Youvrind (Duty Manager) vastasi 17.2.2024
Dear Guest,Thank you for your brief and valuable feedback. We appreciate your stay with us. I'm sorry to hear that the pillows didn't meet your expectations. Your comfort is important to us, and we'll certainly take your comment into consideration for future improvements.If you decide to stay with us again, please feel free to notify our front desk about your pillow preferences, and we'll do our best to make your stay more comfortable.Best regards,

6/10 OK

Aimee

Matkusti perheen kanssa
Hyvää: Siisteys
Parking expensive and unreliable , two nights out of the stay we were forced to find alternative parking as the carpark was full.
Yöpyi 5 yötä tammikuussa 2024
Tess vastasi 10.4.2024
Dear Amiee,Thank you for choosing to stay at Novotel Canberra and for taking the time to provide feedback.I'm sorry to hear that your experience fell short of your expectations. Your feedback is important to us, and I apologise for any aspects of your stay that were disappointing. We strive to provide exceptional service and accommodations, and I regret that we were unable to meet your needs on this occasion.Your satisfaction is our priority, and we hope to have the opportunity to welcome you back in the future and exceed your expectations. Thank you for sharing your thoughts with us.Kind Regards,Tess McLaughlinFront Office Manager

8/10 Hyvä

Pauline

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Nice, family friendly hotel close to all attractions, food and shopping. Facility were clewan and in good condition. It was perfect for our short stay getaway. Readably priced too.
Yöpyi 1 yön tammikuussa 2024
Youvrind (Duty Manager) vastasi 17.2.2024
Dear Pauline,Thank you for taking the time to share your positive experience! We are delighted to hear that you found our hotel to be nice, family-friendly, and conveniently located near attractions, food, and shopping. It's wonderful to know that the facilities met your expectations and were in good condition.We're thrilled to have been a part of your short stay getaway, and we appreciate your kind words about our reasonably priced accommodations. If your travels bring you back to the area, we would love to welcome you and your family again.Safe travels!Best regards,

6/10 OK

Sam N Yaz

Average property. Nothing special. Overall it was clean and tidy. Excellent location.
Yöpyi 1 yön tammikuussa 2024
Youvrind (Duty Manager) vastasi 17.2.2024
Dear Sam N Yaz,Thank you for sharing your thoughts with us. We appreciate your stay and feedback. We're glad to hear that you found our property clean and tidy and that our location met your expectations.While we aim for excellence in all aspects, we understand that there's room for improvement. If there are specific areas you feel we could enhance to make your experience more special, we'd love to hear your suggestions.We value your input and hope to have the opportunity to welcome you back for an improved stay.Best regards,

10/10 Loistava

Brianna

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön tammikuussa 2024
Youvrind (Duty Manager) vastasi 23.1.2024
Dear Brianna,Thank you for taking the time to share your feedback with us. We're delighted to hear that you had an overall good stay with us. Our team works hard to provide a positive experience for our guests, and it's rewarding to know that our efforts made a difference for you. Your input is valuable as we continually strive to enhance our services.We appreciate your choosing to stay with us, and we look forward to welcoming you back for another enjoyable experience in the future.Warm regards,YouvrindDuty Manager

10/10 Loistava

Suzanne

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön tammikuussa 2024
Youvrind (Duty Manager) vastasi 21.1.2024
Dear Suzanne,We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We're thrilled to hear that the pool and spa were the highlights of your trip, especially for the kids. Creating enjoyable experiences for our guests is our priority, and we're delighted to know that the amenities added to your overall positive stay. We look forward to welcoming you and your family back for more memorable moments in the future!"Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Youvrind Duty Manager

6/10 OK

Krista

Matkusti pienten lasten kanssa
Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 1 yön tammikuussa 2024
Youvrind (Duty Manager) vastasi 17.2.2024
Dear Krista,Thank you for your positive feedback! We're pleased to hear that you had a satisfactory experience during your stay. If there's anything specific that stood out to you or if you have any suggestions for improvement, please feel free to share.We appreciate your choosing us and hope to have the pleasure of welcoming you back in the future.Best regards,

8/10 Hyvä

Gary

Hyvää: Henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
Yöpyi 1 yön tammikuussa 2024
Youvrind (Duty Manager) vastasi 21.1.2024
Dear Gary,We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Youvrind Duty Manager

8/10 Hyvä

Jonathan Cooke

Hyvää: Siisteys, henkilökunta ja palvelu ja huoneen mukavuus
Yöpyi 2 yötä tammikuussa 2024
Youvrind (Duty Manager) vastasi 21.1.2024
Dear Jonathan,We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Youvrind Duty Manager

10/10 Loistava

ROSS

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
all ok
Yöpyi 5 yötä tammikuussa 2024
Youvrind (Duty Manager) vastasi 21.1.2024
Dear Ross,We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Youvrind Duty Manager

10/10 Loistava

Mark

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
Decent living and convenient location
Yöpyi 5 yötä tammikuussa 2024
Youvrind (Duty Manager) vastasi 21.1.2024
Dear Mark,Thank you for sharing your thoughts with us! We're pleased to hear that you had a decent living experience and found our location convenient. Your feedback is important to us, and we're glad to know that you enjoyed your stay.If there's anything specific you think we could improve upon, please feel free to let us know. We appreciate your patronage and hope to have the pleasure of hosting you again in the future.Best regards,YouvrindDuty Manager

6/10 OK

Brian, Perth

Matkusti kumppanin kanssa
Huonoa: Palvelut/mukavuudet
Pretty average all round - would not stay again
Yöpyi 3 yötä joulukuussa 2023
Tess vastasi 10.4.2024
Dear Brian,Thank you for choosing to stay at Novotel Canberra and for taking the time to share your feedback.I'm sorry to hear that your experience fell short of your expectations. Your feedback is important to us, and I apologise for any aspects of your stay that were disappointing. We strive to provide exceptional service and accommodations, and I regret that we were unable to meet your needs on this occasion. Your satisfaction is our priority, and we hope to have the opportunity to welcome you back in the future and exceed your expectations.Kind Regards,Tess McLaughlinFront Office Manager

10/10 Loistava

Gemma

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä tammikuussa 2024
Youvrind (Duty Manager) vastasi 10.1.2024
Dear Gemma,We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Creating enjoyable experiences for our guests is our priority, and we're delighted to know that the amenities added to your overall positive stay. We look forward to welcoming you and your family back for more memorable moments in the future!"Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Loistava

jangbahadur

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 1 yön joulukuussa 2023
Youvrind (Duty Manager) vastasi 21.1.2024
Dear Jang Bahadur,We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Youvrind Duty Manager

8/10 Hyvä

Jennifer

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 1 yön joulukuussa 2023
Youvrind (Duty Manager) vastasi 21.1.2024
Dear Jennifer,We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Youvrind Duty Manager

10/10 Loistava

Jayasankar

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 1 yön joulukuussa 2023
Youvrind (Duty Manager) vastasi 21.1.2024
Dear Jayasankar,We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to welcoming you and your family back for more memorable moments in the future!"Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Youvrind Duty Manager

6/10 OK

ward

Hyvää: Henkilökunta ja palvelu
Yöpyi 4 yötä joulukuussa 2023
Youvrind (Duty Manager) vastasi 17.2.2024
Dear Ward,Thank you for sharing your positive feedback. We are delighted to hear that your overall experience was good. If there are specific aspects you enjoyed or any suggestions you'd like to offer, we would love to hear more about your stay.We appreciate your choosing us and look forward to welcoming you back for another enjoyable experience.Best regards,

2/10 Hirveä

Kin Lok

Yöpyi 3 yötä joulukuussa 2023
Tess vastasi 10.4.2024
Dear Kin,Thank you for choosing to stay at Novotel Canberra and for taking the time to provide feedback.I'm sorry to hear that your experience fell short of your expectations. Your feedback is important to us, and I apologise for any aspects of your stay that were disappointing. We strive to provide exceptional service and accommodations, and I regret that we were unable to meet your needs on this occasion.Your satisfaction is our priority, and we hope to have the opportunity to welcome you back in the future and exceed your expectations. Thank you for sharing your thoughts with us.Kind Regards,Tess McLaughlinFront Office Manager

4/10 Huono

Tarkistettu asiakas

Matkusti perheen kanssa
Huonoa: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
Not recommended
I was very disappointed with the cleanliness of the room and the hotel. The carpet was filthy and the room looked like it had not been cleaned for a long time. When I complained, they moved me to another room, but it was not much better. The carpet was still dirty and the bathtub had peeling paint. I do not recommend this hotel and I will never stay here again.
Yöpyi 2 yötä joulukuussa 2023

4/10 Huono

James

Hyvää: Siisteys
Novotel Preston had . terrific staff . excellent food with broad selection . plentiful parking. . good pricing Novotel Canberra had some decent staff in the restaurant.
Yöpyi 1 yön joulukuussa 2023

10/10 Loistava

Gorana

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Lovely staff and great location
Yöpyi 1 yön joulukuussa 2023
Youvrind (Duty Manager) vastasi 21.1.2024
Dear Gorana,Thank you for taking the time to share your positive feedback! We're thrilled to hear that you found our staff lovely and enjoyed our great location.Your kind words are truly appreciated, and we look forward to welcoming you back for another wonderful experience in the future.Thank you for choosing us for your stay.Best regards,YouvrindDuty Manager

8/10 Hyvä

Malgorzata

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön joulukuussa 2023
Youvrind (Duty Manager) vastasi 21.1.2024
Dear Malgorzata,We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Youvrind Duty Manager

8/10 Hyvä

Grace F Kiew

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja huoneen mukavuus
Yöpyi 4 yötä joulukuussa 2023
Youvrind (Duty Manager) vastasi 21.1.2024
Dear Grace,We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We look forward to welcoming you and your family back for more memorable moments in the future!"Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Youvrind Duty Manager

6/10 OK

Jeffery

Hyvää: Henkilökunta ja palvelu
Yöpyi 1 yön marraskuussa 2023

10/10 Loistava

Sandra

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön joulukuussa 2023
Youvrind (Duty Manager) vastasi 21.1.2024
Dear Sandra,We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We look forward to welcoming you and your family back for more memorable moments in the future!"Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Youvrind Duty Manager

8/10 Hyvä

east

Good location
Yöpyi 2 yötä joulukuussa 2023
Youvrind (Duty Manager) vastasi 21.1.2024
Dear Guest,Thank you for your feedback! We're delighted to know that you found our location to be good. We strive to provide our guests with a convenient and enjoyable experience.We appreciate your support and look forward to welcoming you back on your next visit.Best regards,YouvrindDuty Manager

10/10 Loistava

Jeremy

Yöpyi 1 yön joulukuussa 2023
Youvrind (Duty Manager) vastasi 21.1.2024
Dear JeremyWe very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Youvrind Duty Manager

10/10 Loistava

Doug

Yöpyi 2 yötä marraskuussa 2023
Youvrind (Duty Manager) vastasi 21.1.2024
Dear Doug,We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Youvrind Duty Manager

8/10 Hyvä

Tarkistettu asiakas

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Rooms in good condition and comfortable
The room was quite large and comfortable however I found it to be a little dated. The TV wasn't smart and I wasn't able to connect my devices. The decor was dated as well but in good condition and comfortable.
Yöpyi 3 yötä marraskuussa 2023
Youvrind (Duty Manager) vastasi 21.1.2024
Dear Guest,Thank you for taking the time to share your thoughts on your recent stay with us. We're pleased to hear that you found the room quite large and comfortable. Your feedback regarding the dated decor and non-smart TV is valuable to us.We apologize for any inconvenience caused by the outdated technology in the room. We are constantly working towards improving our amenities and will certainly consider upgrading the TVs and decor to enhance our guests' experience.We appreciate your understanding, and we hope to have the opportunity to welcome your back, providing an updated and even more comfortable stay.Thank you for choosing us.Best regards,YouvrindDuty Manager

2/10 Hirveä

Caden

Matkusti kumppanin kanssa
Hyvää: Siisteys
Huonoa: Henkilökunta ja palvelu ja palvelut/mukavuudet
I wouldn’t stay at Novotel Canberra again… the check in process was long and annoying as we couldn’t park our car at the hotel. The staff need to be retained. We got charged for items that they didn’t have on their room service menu. The reception and room service teams were hard to get a hold of. There was no late night menu and the room was awkward with the bathroom sink in the middle of the room and not part if the bathroom. Would have been nice to have a bath however there was only a shower. The bed was very soft and uncomfortable and only had 2 soft pillows… I had to request more pillows three times before we got more. I won’t be going back to the Novotel Canberra anytime soon.
Yöpyi 2 yötä joulukuussa 2023

8/10 Hyvä

Stewart

Yöpyi 3 yötä marraskuussa 2023
Youvrind (Duty Manager) vastasi 21.1.2024
Dear Stewart,We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We look forward to welcoming you back for more memorable moments in the future.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Youvrind Duty Manager

6/10 OK

Stephanie

Matkusti perheen kanssa
Huonoa: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Our stay at the Novotel Canberra was disappointing. We booked a room with a fold out sofa bed for our daughter - the sofa bed mattress was old and saggy and the bed was not made up when we arrived. The morning of our check out, there was a homeless man sleeping on the day bed outside the elevators. He knocked on our door and when we opened the door he told us he had heard gunshots. This made us feel very unsafe. When we reported this to the hotel staff they did not make any offer to follow up or check in with us to ensure we knew they had taken action.
Yöpyi 1 yön marraskuussa 2023

2/10 Hirveä

Denis

Huonoa: Henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
The air conditioning blew out warm air the whole time we were there. We asked to get it fixed and they said they did but it was still hot
Yöpyi 2 yötä marraskuussa 2023