Dear Ross, thank you for taking the time to share your experience with us. We hope you have had an unforgettable Hard Rock family experience and we look forward to seeing you back soon!

Dear David, on behalf of Hard Rock Hotel Cancun, we would like to thank you for your invaluable time in sending your feedback about our hotel, your comments measure the perception of the services and facilities offered by Hard Rock Hotel Cancun and that is why your participation is essential because they help us to take actions of continuous improvement, please accept our heartfelt apologies for any inconvenience you may have experienced during your stay; this is certainly not the image we strive to portray at our hotel to our valued customers. Ensure that your comments will be channeled to the appropriate departments to work on the above details. We hope to have the honor to serve you again whenever your travels bring you back to Cancun.

Dear Maria, thank you for taking the time to share your experience of your recent stay at Hard Rock Cancun and joining our band, it has been a pleasure to host you. We are truly delighted to hear that our staff and facilities meet the needs of our guests as our goal is to make every vacation memorable. The Hard Rock family already misses you and we will be happy to see you back soon.

Estimado David,Gracias por su comentario y evaluación, tomaremos acciones de retroalimentación. Permítanos comentarle que sus observaciones son constructivas y nos motivan a trabajar en estas áreas, ya que nuestra prioridad, siempre será su satisfacción y comodidad. Reciba un saludo muy especial por parte de todo el staff y esperamos tener el honor de volver a darle la bienvenida pronto para brindarle el servicio que nos representa.

Hola Pedro!Gracias por tu comentario y por tu evaluación ¡Te esperamos de vuelta!

Estimado Victor, gracias por su comentario y evaluación, tomaremos acciones de retroalimentación. Permítanos comentarle que sus observaciones son constructivas y nos motivan a trabajar en estas áreas, ya que nuestra prioridad, siempre será su satisfacción y comodidad. Esperamos tener el honor de volver a darle la bienvenida pronto para brindarle el servicio que nos representa.

Dear Geidi, thank you for taking the time to share your feedback, it is very important to us. We want to let you know that your comments will be channeled to the appropriate departments to work on the above details.

Dear Carlos, we hope you have had an unforgettable Hard Rock family experience! Receive an exceptional greeting from the entire Hard Rock family, and look forward to your next visit.

Dear Hever, thank you for choosing Hard Rock Cancun as your destination for your most recent vacation. We are delighted to know that you had a 5-star experience with us. Receive an exceptional greeting from the entire Hard Rock family, and look forward to your next visit.

Dear Daymara, on behalf of Hard Rock Hotel Cancun, we would like to thank you for your invaluable time in sending your feedback about our hotel, your comments measure the perception of the services and facilities offered by Hard Rock Hotel Cancun and that is why your participation is essential because they help us to take actions of continuous improvement, please accept our heartfelt apologies for any inconvenience you may have experienced during your stay; this is certainly not the image we strive to portray at our hotel to our valued customers. Ensure that your comments will be channeled to the appropriate departments to work on the above details. The Hard Rock family wishes you a safe return home. Best regards.

Dear Maurenes Rowe, on behalf of Hard Rock Hotel Cancun, we would like to thank you for your invaluable time in sending your feedback about our hotel, your comments measure the perception of the services and facilities offered by Hard Rock Hotel Cancun and that is why your participation is essential because they help us to take actions of continuous improvement, please accept our heartfelt apologies for any inconvenience you may have experienced during your stay; this is certainly not the image we strive to portray at our hotel to our valued customers. Ensure that your comments will be channeled to the appropriate departments to work on the above details. If you give us a chance to win back your trust, I can assure you that we will do our best to provide you with the great hotel experience you deserve.

Dear Sai Prasanna, on behalf of Hard Rock Hotel Cancun, we would like to thank you for your invaluable time in sending your feedback about our hotel, your comments measure the perception of the services and facilities offered by Hard Rock Hotel Cancun and that is why your participation is essential because they help us to take actions of continuous improvement, please accept our heartfelt apologies for any inconvenience you may have experienced during your stay; this is certainly not the image we strive to portray at our hotel to our valued customers. Ensure that your comments will be channeled to the appropriate departments to work on the above details. The Hard Rock family wishes you a safe return home. Best regardsSincerely,

Dear Matt, thank you for taking the time to share your feedback. While we wish you had a better experience, it is through feedback like this that we learn from and improve. Please be assured that your feedback is very important to us and will be channeled to the appropriate departments to work on the above details. If you give us a chance to win back your trust, I can assure you that we will do our best to provide you with the great hotel experience you deserve.

Dear Jagadish, thank you so much for your comments. We are glad you enjoyed your stay and hope to see you soon in your new home away from home.

Dear Yusimi,Please accept our heartfelt apologies for any inconvenience you may have experienced during your stay; this is certainly not the image we strive to portray at our hotel to our valued customers. That is why our public relations team was already in contact with you to do everything necessary to provide you with the options or facilities so you can better enjoy your stay. Our response to your concerns has nothing to do at all with the kind of behavior that you presented on the property, not only violating the rules of the hotel but even violating local legislation, in view of safeguarding the integrity of our employees and other guests, we took the necessary actions to respond to your unfortunate behavior with our staff. In addition, remind you that you made your departure on your own free will. It is unfortunate to have had to reach these consequences when we already had an answer and solution to their concerns.

Dear Patrick, thank you very much for your visit, trust and take the time to write about your experience. The Hard Rock family already misses you and we will be happy to see you back.

Dear Antonio,Thank you for your visit, trust and take the time to rate us. The Hard Rock family already misses you and we will be happy to see you back.Sincerely,

Dear Kabir, we appreciate the time you took to share your very positive feedback. We are pleased to know that we have exceeded your expectations with our facilities and services. The entire Hard Rock family will be more than happy to welcome you back.

Dear Simon,Thank you for your visit, trust and take the time to rate us. The Hard Rock family already misses you and we will be happy to see you back.Sincerely,

Dear Sarpreet,Thank you for your visit, trust and take the time to rate us. The Hard Rock family already misses you and we will be happy to see you back.Sincerely,

Dear _, thank you for taking the time to share your feedback, it is very important to us. We want to let you know that your comments will be channeled to the appropriate departments to work on the above details. I assure you that our team did their best to improve your perspective during your stay, and we are very sorry that it was not the solution you were hoping but unfortunately, we have to adhere to our internal terms and policies.

Gracias por tu comentario y por tu evaluación de 5 estrellas ¡Te esperamos pronto!

Dear Ranjit,Thank you for taking the time to share your experience with us. We hope you have had an unforgettable Hard Rock family experience and we look forward to seeing you back soon!

Dear Jaci, thank you for choosing Hard Rock Cancun for your most recent family holidays. We are delighted to know you had a wonderful experience, and we appreciate the recognition of the unparalleled service from our associates. This is what we aim for, to always create unique, memorable, and extraordinary vacation experiences for our guests.

Dear Ravinder, on behalf of the Hard Rock Hotel Cancun, we would like to thank you for the valuable time you have taken to provide us with your feedback on our hotel, your comments measure the perception of the services and facilities offered by the Hard Rock Hotel Cancun and therefore your participation is essential as it helps us to take actions of continuous improvement, please accept our sincere apologies for any inconvenience you may have experienced during your stay, this is certainly not the image we strive to present to our valued customers at our hotel. Please be assured that your comments will be forwarded to the appropriate departments to address the above details.

Dear Charles, thank you for your review about your stay at Hard Rock Cancun, it has been a delight to host you. It would be an honor to have you back for another great stay. Sincerely,

Dear Amandeep, we appreciate the time you took to share your very positive feedback. We are pleased to know that we have exceeded your expectations with our facilities and services. The entire Hard Rock family will be more than happy to welcome you back.

Dear Robertssy, thank you for your visit, trust and take the time to rate your experience. The Hard Rock family already misses you and we will be happy to see you back soon.

Estimado Carlos, gracias por tomarse el tiempo de compartir su experiencia sobre su reciente estadía en Hard Rock Hotel Cancún, ha sido un placer tenerlo en casa y esperamos tenerlo de vuelta nuevamente.

Dear Jesse, thank you for choosing Hard Rock Cancun for your most recent family holidays. We are delighted to know you had a wonderful experience, and we appreciate the recognition of the unparalleled service from our associates. This is what we aim for, to always create unique, memorable, and extraordinary vacation experiences for our guests.

Dear Kyle, thank you for your review about your stay at Hard Rock Cancun, it has been a delight to host you. It would be an honor to have you back for another great stay. Sincerely,

Dear Taveisha,Thank you for your visit, trust and take the time to rate us. The Hard Rock family already misses you and we will be happy to see you back.Sincerely,

Dear Isha, thank you for taking the time to share your experience of your recent stay at Hard Rock Cancun and joining our band, it has been a pleasure to host you. We are truly delighted to hear that our staff and facilities meet the needs of our guests as our goal is to make every vacation memorable. The Hard Rock family already misses you and we will be happy to see you back soon.

Estimado Alejandro, gracias por tomarse el tiempo de compartir su experiencia sobre su reciente estadía en Hard Rock Hotel Cancún, ha sido un placer tenerlo en casa y esperamos tenerlo de vuelta nuevamente.Cordialmente,

Estimada Fernanda, gracias por tomarse el tiempo de compartir su experiencia sobre su reciente estadía en Hard Rock Hotel Cancún, ha sido un placer tenerlo en casa y esperamos tenerlo de vuelta nuevamente.

Estimado Javier Mendoza, nos gustaría agradecerle su invaluable tiempo para enviar su opinión sobre nuestro Hotel. Permítanos comentarle que sus observaciones nos motivan a trabajar en estas áreas, ya que nuestra prioridad, siempre será su satisfacción y comodidad. Le comparto que con base a sus comentarios se tomaron las medidas necesarias para exceder las expectativas de nuestros huéspedes, le pido acepte nuestras sinceras disculpas y le reitero nuestro compromiso de mejora continua en busca de ofrecerles siempre un servicio de altura. Cordialmente,

Dear Jessica, thank you for taking the time to share your feedback with us. While we wish you had a better experience, it is through feedback like this that we learn and improve, please accept our sincere apologies for any inconvenience you may have experienced during your stay, this is certainly not the image we strive to present to our valued guests at our hotel. Please be assured that your feedback is essential to us and will be forwarded to the appropriate departments to work on the above details.

Estimado Hector, nos gustaría agradecerle su invaluable tiempo para enviar su opinión sobre nuestro Hotel. Permítanos comentarle que sus ccomentarios nos motivan a trabajar en estas áreas, ya que nuestra prioridad, siempre será su satisfacción y comodidad. Le comparto que gracias a sus comentarios nos hemos dado a la tarea de retomar la capacitación de nuestro staff en excelencia en el servicio y así tenga usted la certeza que los comentarios que nos ha compartido han sido escuchados y en base a ellos se tomaron las medidas necesarias para exceder las expectativas de nuestros huéspedes, le pido acepte nuestras sinceras disculpas y le reitero nuestro compromiso de mejora continua en busca de ofrecerles siempre un servicio de altura.

Dear Yeranuhi, thank you very much for sharing with us your experience at Hard Rock Cancún. Each of our reviews is very important to us. We want to let you know that your comments are constructive and motivate us to work in these areas, as your satisfaction and comfort will always be our priority. Please accept our sincere apologies for not exceeding your expectations. Sincerely,

Dear Helen, thank you for choosing Hard Rock Cancun for your most recent family holidays. We are delighted to know you had a wonderful experience, and we appreciate the recognition of the unparalleled service from our associates. This is what we aim for, to always create unique, memorable, and extraordinary vacation experiences for our guests.

Estimado Pablo, gracias por tomarse el tiempo de compartir su experiencia sobre su reciente estadía en Hard Rock Hotel Cancún, ha sido un placer tenerlo en casa y esperamos tenerlo de vuelta nuevamente.

Dear Yurainy, thank you for taking the time to share your experience of your recent stay at Hard Rock Cancun and joining our band, it has been a pleasure to host you. We are truly delighted to hear that our staff and facilities meet the needs of our guests as our goal is to make every vacation memorable.

Dear Irma, thank you for taking the time to share your experience of your recent stay at Hard Rock Cancun and joining our band, it has been a pleasure to host you.

Hi Matty, thank you for taking the time to rate us. We would love to hear how we can improve your next stay to make it a 5 star experience.

Hi Gabriel, thank you for your comment, we hope to see you again!

Dear Mark, thank you for your feedback. Your comments have been forwarded to our management. We hope to have the opportunity to host you in the future, so we can help to change your experience. Kind regards

Dear Anthony, we appreciate the time you took to share your very positive feedback. We are pleased to know that we have exceeded your expectations with our facilities and services. The entire Hard Rock hotel will be more than happy to welcome you back.

We hope you have had an unforgettable Hard Rock family experience! We are already waiting for you!