Cansino Holidays from €1,020

Much of the property and hotel have been remodeled. Although clean, the rooms have been ignored since the mid 70' probably. They need updating. I've never encountered a hairdryer fixed to the wall with 2 feet of fat corrogated tubing. We asked cleaning staff for extra towels on our second day, which we received. We needed an additional one later in the day. When I asked the same cleaning for one, they began arguing with each other and then told me " go to your room". Our towels were wet and used. Out of spite apparently, they neglected to clean our room the next day and told management we had a do not disturb sign on our door all day, which wasnt true. We used wet towels again the text day. Management argued with us when we mentioned this towel situation. They were not friendly at this hotel. They treated us disrespectfully. Over a towel??

The pictures making it look newer and updated, it’s very dated. The room I had looked like something out of the 80’s. Beds were hard as a rock. The only reason I’m giving any good stars was the front desk guy, who was doing a great job.

Staff was very helpful and accommodating

Thank you Grand Muchu Oura View Club. For a pleasant stay and enjoyable holiday. I got in contact with the hotel prior to arriving as our flight arrived in Faro early in the morning. This was excellently acknowledged and our early check into the hotel was fully accomodated. My travelling party needed the extra support and this was honoured by the reception team. Communication with the hotel upon arrival and throughout our stay was very pleasant. Even when we had issues with the light in the room, it was promptly dealt with. Ok, food options were slightly limited but we had 5 different restaurant options which meant we were not bored. The location is fab and met our needs. Cleaning was on point and staff were very accomodating. I would definitely stay here again. Thanks again. 😊

Everything about this hotel was amazing, from the staff to the roof top pool, i dont have anything bad to say. We had a great time staying here, the location of the hotel was perfect. One thing that can be improved is the water from the shower leaking into the room. Apart from that had an amazing time staying here. Credit to the staff aswell for being very welcoming, would definitely go back again.