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Arvostelut: Sonesta Simply Suites Charlotte University

3 out of 5
Sonesta Simply Suites Charlotte University
8812 University East Dr, Charlotte, NC

Arvostelut

8,0

Erittäin hyvä

Arvosana 10 - Loistava. 444 kautta 1000 arvostelua" "
Arvosana 8 - Hyvä. 293 kautta 1000 arvostelua" "
Arvosana 6 - OK. 126 kautta 1000 arvostelua" "
Arvosana 4 - Huono. 62 kautta 1000 arvostelua" "
Arvosana 2 - Hirveä. 75 kautta 1000 arvostelua" "

8,2/10

Siisteys

8,6/10

Henkilökunta ja palvelu

7,6/10

Palvelut/mukavuudet

7,8/10

Majoituspaikan kunto ja tilat

7,0/10

Ympäristöystävällisyys

Arvostelut

10/10 Loistava

Dashanna

Liikematkailija, Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great place,great stay, clean,cozy,great price,great service
Yöpyi 1 yön toukokuussa 2024
Tasheinea vastasi 28.5.2024
Hurrah! Your excellent review of your experience with us makes us very happy. We will continue working to make your next stay with us the same and better.

6/10 OK

shawn

Matkusti ryhmän kanssa
Huonoa: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Affordable long stay hotel. This particular site needs upgrades and new furniture. I would stay again due to price , cleanliness wasnt bad...
Yöpyi 3 yötä toukokuussa 2024
Tasheinea vastasi 27.5.2024
Thank you for choosing Sonesta Simply Suite Charlotte as your hotel of choice.

10/10 Loistava

Kimberly

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I stayed here for the Nascar race because it was close to the track. My room was clean, quiet, had a refrige and micro. It was perfect for what i needed!
Yöpyi 3 yötä toukokuussa 2024
Tasheinea vastasi 27.5.2024
Dear Guest, your review melted our hearts, thank you for your words! We are a family that takes care of another family. We hope to see you again very soon.

4/10 Huono

Rejetta

Huonoa: Siisteys ja majoituspaikan kunto ja tilat
Cleanliness was bad.
Yöpyi 7 yötä toukokuussa 2024
Tasheinea vastasi 26.5.2024
Thank you for your feedback. We will be addressing your concerns.

8/10 Hyvä

Pierre

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
It was clean, nice, and convenient
Yöpyi 2 yötä toukokuussa 2024
Tasheinea vastasi 25.5.2024
Dear Guest, thank you for taking the time to share your feedback. We can't wait to welcome you back to our hotel very soon!

6/10 OK

Leanna

Charges of Hotel Room even after reserving online and the cleanliness of the room and facility.
Yöpyi 1 yön huhtikuussa 2024
Tasheinea vastasi 25.5.2024
Thank you for your feedback. We will be addressing your concerns.

10/10 Loistava

Jasmine

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Only thing they don’t mention is the cost to park so make sure you account for that $5/night or $20/week Otherwise it was honestly an amazing stay great bang for your buck! Like a mini apartment
Yöpyi 7 yötä huhtikuussa 2024
Tasheinea vastasi 19.5.2024
Dear Guest, thank you for taking the time to share your feedback. We can't wait to welcome you back to our hotel very soon!

10/10 Loistava

Robert

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great place to stay.
Yöpyi 1 yön toukokuussa 2024
Tasheinea vastasi 18.5.2024
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon!

2/10 Hirveä

Iantha

Huonoa: Majoituspaikan kunto ja tilat
Level 2 rating
Yöpyi 4 yötä toukokuussa 2024
Tasheinea vastasi 18.5.2024
Dear guest, our priority is all our guests, so we appreciate the time to share your feedback that will allow us to focus our actions on improving those aspects that did not let you enjoy your stay with us

4/10 Huono

Cody

Liikematkailija
Huonoa: Siisteys ja majoituspaikan kunto ja tilat
This property is very outdated. Looked hardly like anything in the pictures. Room was outdated, TV hardly worked, paint was chipped around the room, light fixures were out of date and old. It just was pleasant. Thankfully I was just there to sleep and get ready.
Yöpyi 3 yötä toukokuussa 2024
Tasheinea vastasi 8.5.2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

4/10 Huono

Larry

Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The add on expenses are to much for this property. The pictures on the website look NOTHING like the property in person.
Yöpyi 1 yön huhtikuussa 2024
Tasheinea vastasi 27.4.2024
Thank you for your feedback. We will be addressing your concerns.

10/10 Loistava

Yves

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Perfect for weekend trip and couples
Yöpyi 4 yötä huhtikuussa 2024
Sonesta Simply Suites Management vastasi 26.4.2024
Thank you for taking the time to review our property! We look forward to having you again!

6/10 OK

Stefanie

Yöpyi 7 yötä huhtikuussa 2024
Tasheinea vastasi 18.5.2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

4/10 Huono

Chelsea, Black Mountain

Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys ja majoituspaikan kunto ja tilat
The hotel room was missing a phone and a hair dryer, when we told the front desk they only replaced the hair dryer. The floors were dirty and sticky. There was sticky residue on the tables and dirt and sticky stuff on the walls and light fixtures, the tub was a brown color and the couch in the room was visibly dirty. The whole third floor and our room smelled badly of cigarette smoke even though there were no smoking signs everywhere. We smelled like we slept in a smokers house when we left.
Yöpyi 1 yön huhtikuussa 2024
Tasheinea vastasi 25.4.2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Loistava

Quincy

Liikematkailija, Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Rooms were clean and staff was helpful. Only thing is why do you have to pay for parking at a place you’re already paying to stay at?
Yöpyi 3 yötä huhtikuussa 2024
Tasheinea vastasi 23.4.2024
Thank you for choosing Sonesta Simply Suite Charlotte as your hotel of choice.

10/10 Loistava

Marilyn

Yöpyi 3 yötä huhtikuussa 2024
Tasheinea vastasi 12.5.2024
Thank you for choosing Sonesta Simply Suite Charlotte as your hotel of choice

8/10 Hyvä

Rudy

Liikematkailija, Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Decent play for a fast stay
Yöpyi 1 yön huhtikuussa 2024
Sonesta Simply Suites Management vastasi 15.4.2024
Thank you for taking the time to review our property. We look forward to seeing you again.

8/10 Hyvä

Quincy

Liikematkailija, Matkusti kumppanin kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
Staff was friendly and helpful. Rooms were clean and had everything you needed in the kitchen. Would stay again.
Yöpyi 5 yötä huhtikuussa 2024
Sonesta Simply Suites Management vastasi 15.4.2024
Thank you for taking the time to review our property. We hope to see you again soon!

8/10 Hyvä

Joseph

Hyvää: Siisteys ja henkilökunta ja palvelu
Yöpyi 4 yötä huhtikuussa 2024
Tasheinea vastasi 13.4.2024
Thank you for choosing Sonesta Simply Suite Charlotte as your hotel of choice.

10/10 Loistava

Eric

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 3 yötä maaliskuussa 2024
Tasheinea vastasi 26.3.2024
Thank you for choosing Sonesta Simply Suite Charlotte as your hotel of choice.

10/10 Loistava

LeVunte

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
I loved everything about the property
Yöpyi 3 yötä maaliskuussa 2024
Tasheinea vastasi 19.3.2024
Hurrah! Your excellent review of your experience with us makes us very happy. We will continue working to make your next stay with us the same and better.

10/10 Loistava

Deltha

Already done
Yöpyi 2 yötä maaliskuussa 2024
Tasheinea vastasi 13.3.2024
Thank you for choosing Sonesta Simply Suite Charlotte as your hotel of choice.

10/10 Loistava

Katsumi

Liikematkailija
Hyvää: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
市内へのアプローチが便利です。周辺のお店も便利なロケーションでした。
Yöpyi 4 yötä maaliskuussa 2024
Sonesta Simply Suites Management vastasi 10.3.2024
Thank you for your review our property. We hope to see you again in the future.

10/10 Loistava

Aaron

Yöpyi 1 yön helmikuussa 2024
Sonesta Simply Suites Management vastasi 20.3.2024
Thank you for the positive review of our property! We look forward to having you return in the future!

6/10 OK

Ivette

Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Room smelled like burn food
Yöpyi 2 yötä helmikuussa 2024
Tasheinea vastasi 19.2.2024
We're sorry you were unhappy, we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Loistava

Maria

Matkusti pienten lasten kanssa, Liikematkailija
The staff here are very hospitable and prompt to help with any of your needs, cute kitchen area plenty of linen , cooking supplies etc. big plus for the cleanliness. I recommend anyone to stay here.
Yöpyi 5 yötä helmikuussa 2024
Tasheinea vastasi 19.2.2024
Dear Guest, your review melted our hearts, thank you for your words! We are a family that takes care of another family. We hope to see you again very soon.

10/10 Loistava

LaTarra

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
It was quiet and easy to book.
Yöpyi 2 yötä helmikuussa 2024
Tasheinea vastasi 19.2.2024
Thank you for choosing Sonesta Simply Suite Charlotte as your hotel of choice.

10/10 Loistava

Cedric

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
SHORT STAY
IT WAS AGREAT TRIP!
Yöpyi 1 yön helmikuussa 2024
Tasheinea vastasi 18.2.2024
We're delighted that you enjoyed your stay. Please come back to visit with us.

6/10 OK

katie

Liikematkailija
Huonoa: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Not sure how this was rated so high. The hotel seems very old and needs a lot of improvements. The entire place smelled , but probably due to the fact that you can cook in your room. Room was beyond basic, could use a face lift and overall deep cleaning
Yöpyi 1 yön helmikuussa 2024
Sonesta Simply Suites Management vastasi 5.2.2024
Dear Guest, We appreciate your feedback about us. We regret not having met 100% of your expectations. We will continue to work on the weaknesses that you let us know to continue improving the experience of our guests.

8/10 Hyvä

Elbert

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Great Stay
Enjoyed my stay , front desk was professional and helpful. Room was clean and spacious. One of my favorite places to stay.
Yöpyi 1 yön helmikuussa 2024
Sonesta Simply Suites Management vastasi 5.2.2024
Dear Guest, thank you for taking the time to share your feedback. We can't wait to welcome you back to our hotel very soon!

4/10 Huono

Renee

Matkusti lemmikkien kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The security hold that is placed on the account is horrible and has landed be back homeless living in my car! If people are living in a hotel they don’t have funds like that to just hold! Why don’t you just set up the transaction by getting a form signed that if anything is wrong with the room you will charge 100 from the card! Do it that way! We struggling out here! But I have learned that this North Carolina doesn’t care about people in a struggle! They just don’t care and the attitude is not warranted at all! I fumigated my room then brought my own vacuum because my dogs started having allergies to the carpet and hair was all in the head board and I did like the free laundry room and the workout area but this place is old and needs renovations! Actually the hotel needs to give us a hundred for just staying there!
Yöpyi 7 yötä joulukuussa 2023
Sonesta Simply Suites Management vastasi 10.1.2024
Thank you for taking the time to leave a review of our property. We do apologize for the inconvenience of the corporate mandated incidental deposit. We wish you all the best.

10/10 Loistava

Terrance

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Overall pretty decent
It was a nice stay no bugs!!! Clean no funny smell there was only an issue with one of the doors it was broken from the inside and did not let us in we had to drive to the front. But not a super major issue free laundry machines as well would come back!
Yöpyi 3 yötä joulukuussa 2023
Tasheinea vastasi 9.1.2024
Dear Guest, We are pleased to hear that you enjoyed your stay with us. We hope you continue to think of Sonesta Simply Suite Charlotte as your hotel of choice.

4/10 Huono

James

Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I had big water bug in my toilet when i checked in.... i had to kill it and flush it down the toilet not good
Yöpyi 1 yön joulukuussa 2023
Tasheinea vastasi 2.1.2024
Dear Guest, thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

10/10 Loistava

Martha

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Tash vastasi 18.2.2024
We're delighted that you enjoyed your stay. Please come back to visit with us.

6/10 OK

Jameelah

Liikematkailija
Hyvää: Henkilökunta ja palvelu
It was really noisy but the staff was so kind and so helpful! Really enjoyed their moods and smiles every morning and evening during my stay :)
Yöpyi 3 yötä joulukuussa 2023
Tash vastasi 15.12.2023
Thank you for your feedback. We will be addressing your concerns.

10/10 Loistava

Shannon

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 3 yötä joulukuussa 2023
Tash vastasi 15.12.2023
Thank you for choosing Sonesta Simply Suite Charlotte as your hotel of choice.

10/10 Loistava

Jaime

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Great place to stay for the budget thank you .
Yöpyi 2 yötä joulukuussa 2023
Tasheinea vastasi 11.12.2023
We're delighted that you enjoyed your stay. Please come back to visit with us.

8/10 Hyvä

Meleah

Yöpyi 1 yön joulukuussa 2023
Tasheinea vastasi 11.12.2023
We're delighted that you enjoyed your stay. Please come back to visit with us.

10/10 Loistava

Sarah

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great stay. Nice, clean, quiet. The room was a little dated.
Yöpyi 2 yötä syyskuussa 2023
Tasheinea vastasi 3.12.2023
Thank you for choosing Sonesta Simply Suite Charlotte as your hotel of choice.

2/10 Hirveä

Karla

Hyvää: Majoituspaikan kunto ja tilat
Huonoa: Siisteys
Yöpyi 1 yön lokakuussa 2023
Tash vastasi 22.11.2023
We're sorry you were unhappy. We'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Loistava

Olivia

Yöpyi 1 yön lokakuussa 2023
Tasheinea vastasi 22.11.2023
Thank you for choosing Sonesta Simply Suite Charlotte as your hotel of choice.

10/10 Loistava

Lunye, Akron

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Everything was excellent
Yöpyi 2 yötä marraskuussa 2023
Tasheinea vastasi 20.11.2023
Dear Guest, We are pleased to hear that you enjoyed your stay with us. We hope you continue to think of Sonesta Simply Suite Charlotte as your hotel of choice. We will be more than happy to welcome you back!

10/10 Loistava

Courtney

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä marraskuussa 2023
Tash vastasi 14.11.2023
Thank you for choosing Sonesta Simply Suite Charlotte as your hotel of choice.

10/10 Loistava

Michael Bullock-

Hyvää: Siisteys
Very good
Yöpyi 1 yön marraskuussa 2023
Tash vastasi 12.11.2023
We're delighted that you enjoyed your stay. Please come back to visit with us.

10/10 Loistava

Christine

Yöpyi 2 yötä marraskuussa 2023
Tasheinea vastasi 11.12.2023
We're delighted that you enjoyed your stay. Please come back to visit with us.

2/10 Hirveä

Terri

Matkusti perheen kanssa
Huonoa: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
Strong odor of cigarette smoke
The hotel advertises as a smoke-free facility; however our room smelled of cigarette smoke. It was an overpowering odor every time we walked in the room. It was so bad we went and bought a glade plug-in. It then smelled of cigarette smoke combined with the glade plug in odor. Don’t even get me started on the toilet. Very very low seat and wobbled. Will not be staying there again.
Yöpyi 3 yötä lokakuussa 2023
Tasheinea vastasi 25.10.2023
Dear Guest, We appreciate your feedback about us. We regret not having met 100% of your expectations. We will continue to work on the weaknesses that you let us know to continue improving the experience of our guests.

6/10 OK

Tarkistettu asiakas

Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys
Two 1st floor rooms, smelled like old cigarette smoke. 2-3 am several people smoking and talking on sidewalk by hotel room window. The bedding and bathroom was clean. Looking for cheap room I think you can find better.
Yöpyi 1 yön lokakuussa 2023
Tasheinea vastasi 23.10.2023
Dear Guest, We appreciate your feedback about us. We regret not having met 100% of your expectations. We will continue to work on the weaknesses that you let us know to continue improving the experience of our guests.

8/10 Hyvä

MARTHA ARRIOLA

Hyvää: Siisteys ja henkilökunta ja palvelu
The odor in the common area wasn’t pleasant
Yöpyi 2 yötä lokakuussa 2023
Tasheinea vastasi 19.10.2023
Dear Guest, We appreciate your feedback about us. We regret not having met 100% of your expectations. We will continue to work on the weaknesses that you let us know to continue improving the experience of our guests.

4/10 Huono

Cheryl

Liikematkailija
Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön lokakuussa 2023
Tasheinea vastasi 19.10.2023
Dear Guest, thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

2/10 Hirveä

Jonathan

Hyvää: Henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
Arrived once entering the room saw roaches crawling up the wall
Yöpyi 1 yön lokakuussa 2023
Tasheinea vastasi 14.10.2023
Dear Guest, thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.