Kaikki näytetyt arvostelut ovat peräisin oikeilta asiakkailta. Vain meidän kauttamme majoituksen varanneet matkailijat voivat lähettää arvostelun. Tarkistamme arvostelut ohjeidemme mukaisesti ja julkaisemme kaikki arvostelut, niin positiiviset kuin negatiiviset.LisätietojaAvautuu uuteen ikkunaan
Arvosana 10 - Loistava. 629 kautta 1001 arvostelua" "
10–Loistava
629
Arvosana 8 - Hyvä. 268 kautta 1001 arvostelua" "
8–Hyvä
268
Arvosana 6 - OK. 64 kautta 1001 arvostelua" "
6–OK
64
Arvosana 4 - Huono. 21 kautta 1001 arvostelua" "
4–Huono
21
Arvosana 2 - Hirveä. 19 kautta 1001 arvostelua" "
2–Hirveä
19
9,2/10
Siisteys
9,4/10
Henkilökunta ja palvelu
9,0/10
Palvelut/mukavuudet
8,8/10
Majoituspaikan kunto ja tilat
8,8/10
Ympäristöystävällisyys
Arvostelut
10/10 Loistava
Nancy
Matkusti perheen kanssa
23.5.2024
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The hotel is pretty nice, clean , the room was spacious and the staff was amazing, specially Nine at the reception, he was great and try to accommodate all our needs, cheff Ked was so helpful at the breakfast buffet.
Thank you all for making our stay so enjoyable!
Nancy
Yöpyi 1 yön toukokuussa 2024
Gabriele Lombardo vastasi 24.5.2024
Dear Nancy,Thank you for taking the time to post your review related to your recent stay with us.I am extremely delighted to learn that you have found your home away from home in our hotel. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are indeed some of those key elements which differentiate us. Rest assured, that your gracious commendations have been shared with all our colleagues, and particularly with Nine and Chef Ked, who have found in them a great source of motivation to continue to deliver the promise you came to expect and which we are known for.We truly value your loyalty, and we look forward to the pleasure of welcoming you back in the near future. Please feel free to contact me directly, if there is anything I can do to further assist you with.Yours sincerely,Gabriele LombardoGeneral Manager
10/10 Loistava
Olivia
17.5.2024
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
It was a very nice place to stay. I will highly recommend it.. great customer service!
Olivia
Yöpyi 2 yötä toukokuussa 2024
Gabriele Lombardo vastasi 20.5.2024
Dear Olivia,Greetings from Chiang MaiIt is our pleasure to welcome you to our beautiful urban resort. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are indeed the key elements which differentiate us.We all look forward to the pleasure of welcoming you back very soon. Please, feel free to contact me directly if there is anything I can do to assist you with.Yours sincerely,Gabriele LombardoGeneral Manager
10/10 Loistava
AKIRA
2.5.2024
サービスも良く満足。
AKIRA
Yöpyi 1 yön toukokuussa 2024
Gabriele Lombardo vastasi 3.5.2024
Dear AKIRA,Greetings from Chiang MaiIt is our pleasure to welcome you to our beautiful urban resort. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are indeed the key elements which differentiate us.We all look forward to the pleasure of welcoming you back very soon. Please, feel free to contact me directly if there is anything I can do to assist you with.Yours sincerely,Gabriele LombardoGeneral Manager
8/10 Hyvä
Totram
Matkusti kumppanin kanssa
27.4.2024
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Nice and friendly.
Totram
Yöpyi 5 yötä huhtikuussa 2024
Gabriele Lombardo vastasi 3.5.2024
Dear Totram,Greetings from Chiang MaiIt is our pleasure to welcome you to our beautiful urban resort. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are indeed the key elements which differentiate us.We all look forward to the pleasure of welcoming you back very soon. Please, feel free to contact me directly if there is anything I can do to assist you with.Yours sincerely,Gabriele LombardoGeneral Manager
10/10 Loistava
Iain
26.4.2024
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Had a nice stay. Staff are very organised and helpful
Iain
Yöpyi 1 yön huhtikuussa 2024
Gabriele Lombardo vastasi 3.5.2024
Dear lain,Greetings from Chiang MaiIt is our pleasure to welcome you to our beautiful urban resort. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are indeed the key elements which differentiate us.We all look forward to the pleasure of welcoming you back very soon. Please, feel free to contact me directly if there is anything I can do to assist you with.Yours sincerely,Gabriele LombardoGeneral Manager
10/10 Loistava
JAY
Matkusti kumppanin kanssa
16.4.2024
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Outstanding staff, food and service. Great property!
JAY
Yöpyi 4 yötä huhtikuussa 2024
Gabriele Lombardo vastasi 17.4.2024
Dear JAY,Greetings from Chiang MaiIt is our pleasure to welcome you to our beautiful urban resort. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are indeed the key elements which differentiate us.We all look forward to the pleasure of welcoming you back very soon. Please, feel free to contact me directly if there is anything I can do to assist you with.Yours sincerely,Gabriele LombardoGeneral Manager
10/10 Loistava
YUSUKE
9.4.2024
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
YUSUKE
Yöpyi 3 yötä huhtikuussa 2024
Gabriele Lombardo vastasi 11.4.2024
Dear YUSUKE,Greetings from Chiang Mai.Thank you very much for this wonderful full mark on Shangri-La Chiang Mai. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are indeed the key elements which differentiate us. We all look forward to the pleasure of welcoming you back very soon. Please, feel free to contact me directly if there is anything I can do to assist you with.Yours sincerely,Gabriele LombardoGeneral Manager
10/10 Loistava
Randall
9.4.2024
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Hotel was very relaxing, lots of quiet spaces. Pool was great, not crowded. Room was big and comfortable
Randall
Yöpyi 3 yötä huhtikuussa 2024
Gabriele Lombardo vastasi 9.4.2024
Dear Randall,Greetings from Chiang MaiIt is our pleasure to welcome you to our beautiful urban resort. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are indeed the key elements which differentiate us.Our unique free-form tropical pool amidst our lush exotic gardens and its 20 meter water slide together with a mini water park next to the kid's pool, to further strengthen our family-friendly vision and for the joy of our little (and big) ones.We all look forward to the pleasure of welcoming you back very soon. Please, feel free to contact me directly if there is anything I can do to assist you with.Yours sincerely,Gabriele LombardoGeneral Manager
8/10 Hyvä
Mitra
Matkusti perheen kanssa
7.4.2024
Hyvää: Henkilökunta ja palvelu
The hotel needs upgrades
Mitra
Yöpyi 2 yötä maaliskuussa 2024
Gabriele Lombardo vastasi 9.4.2024
Dear Mitra,Thank you for taking the time to write this review related to your recent stay with us. I am very delighted to learn that you had an overall enjoyable staying experience in our hotel. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence, are indeed some of the key elements which differentiate us.I have at the same time noted your comments with regards to the dated conditions of our premises, and rest assured that this matter is being currently addressed. We truly value your loyalty and look forward to the pleasure of welcoming you back in the near future. Please, feel free to contact me directly, if there is anything I can do to further assist you with.Yours sincerely,Gabriele LombardoGeneral Manager
10/10 Loistava
Bryan
Matkusti perheen kanssa
6.4.2024
Bed was very comfortable. Enjoyed the pool and water-slide. Staff helpful and friendly.
Bryan
Yöpyi 3 yötä maaliskuussa 2024
Gabriele Lombardo vastasi 9.4.2024
Dear Bryan,Greetings from Chiang MaiIt is our pleasure to welcome you to our beautiful urban resort. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are indeed the key elements which differentiate us.Our unique free-form tropical pool amidst our lush exotic gardens and its 20 meter water slide together with a mini water park next to the kid's pool, to further strengthen our family-friendly vision and for the joy of our little (and big) ones.We all look forward to the pleasure of welcoming you back very soon. Please, feel free to contact me directly if there is anything I can do to assist you with.Yours sincerely,Gabriele LombardoGeneral Manager
10/10 Loistava
Vaishali
Matkusti kumppanin kanssa
2.4.2024
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
All wonderful
Vaishali
Yöpyi 3 yötä maaliskuussa 2024
Gabriele Lombardo vastasi 3.4.2024
Dear Vaishali,Greetings from Chiang MaiIt is our pleasure to welcome you to our beautiful urban resort. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are indeed the key elements which differentiate us.We all look forward to the pleasure of welcoming you back very soon. Please, feel free to contact me directly if there is anything I can do to assist you with.Yours sincerely,Gabriele LombardoGeneral Manager
10/10 Loistava
Kimberly
Matkusti kumppanin kanssa
19.3.2024
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Beautiful property. Would recommend.
Kimberly
Yöpyi 3 yötä maaliskuussa 2024
Gabriele Lombardo vastasi 22.3.2024
Dear Kimberly,Greetings from Chiang MaiIt is our pleasure to welcome you to our beautiful urban resort. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are indeed the key elements which differentiate us.We all look forward to the pleasure of welcoming you back very soon. Please, feel free to contact me directly if there is anything I can do to assist you with.Yours sincerely,Gabriele LombardoGeneral Manager
10/10 Loistava
Chad
19.3.2024
Chad
Yöpyi 2 yötä maaliskuussa 2024
Gabriele Lombardo vastasi 9.4.2024
Dear Chad,Greetings from Chiang Mai.Thank you very much for this wonderful full mark on Shangri-La Chiang Mai. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are indeed the key elements which differentiate us. We all look forward to the pleasure of welcoming you back very soon. Please, feel free to contact me directly if there is anything I can do to assist you with.Yours sincerely,Gabriele LombardoGeneral Manager
10/10 Loistava
Emma
Matkusti kumppanin kanssa
18.3.2024
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Good location - 15 mins walk from Chiang mai old town.
Beautiful pool and spa facilities
Friendly staff
Little to no provision in any of the restaurants for plant based diners
Emma
Yöpyi 3 yötä maaliskuussa 2024
Gabriele Lombardo vastasi 22.3.2024
Dear Emma,Greetings from Chiang MaiIt is our pleasure to welcome you to our beautiful urban resort. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are indeed the key elements which differentiate us.Our strategic location, within walking distance to the night market, local restaurants and the city’s main tourist attractions, makes it very convenient for all our guests to explore the city easily at any time of the day.We all look forward to the pleasure of welcoming you back very soon. Please, feel free to contact me directly if there is anything I can do to assist you with.Yours sincerely,Gabriele LombardoGeneral Manager
10/10 Loistava
Prabhakar
Matkusti perheen kanssa
16.3.2024
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Interior of the hotel is spectacular and really spacious with many different shops and 2 restaurants. One is Michelin starred restaurant. Got a delux kind bedroom, it was spacious and good amenities. Bathroom is also very functional and with good quality amenities.
Staff are very attentive and their service was top notch. They are very courteous. Would absolutely stay here again. If you plan to have breakfast, select the option when making booking to save a few bucks. Huge number of items for breakfast and quite filling and the quality is pretty good.
Definitely a 5 star hotel.
Prabhakar
Yöpyi 2 yötä maaliskuussa 2024
Gabriele Lombardo vastasi 22.3.2024
Dear Prabhakar,Greetings from Chiang MaiIt is our pleasure to welcome you to our beautiful urban resort. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are indeed the key elements which differentiate us.We all look forward to the pleasure of welcoming you back very soon. Please, feel free to contact me directly if there is anything I can do to assist you with.Yours sincerely,Gabriele LombardoGeneral Manager
10/10 Loistava
Nicole
12.3.2024
Nicole
Yöpyi 3 yötä maaliskuussa 2024
Gabriele Lombardo vastasi 3.4.2024
Dear Nicole,Greetings from Chiang Mai.Thank you very much for this wonderful full mark on Shangri-La Chiang Mai. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are indeed the key elements which differentiate us. We all look forward to the pleasure of welcoming you back very soon. Please, feel free to contact me directly if there is anything I can do to assist you with.Yours sincerely,Gabriele LombardoGeneral Manager
10/10 Loistava
HIROSHI
Matkusti perheen kanssa
12.3.2024
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Dear HIROSHI,Greetings from Chiang Mai.Thank you for taking the time to write this review related to your recent stay with us.It is our pleasure to welcome you to our beautiful urban resort. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are indeed the key elements which differentiate us. We all look forward to the pleasure of welcoming you back very soon. Please, feel free to contact me directly if there is anything I can do to assist you with.Yours sincerely,Gabriele LombardoGeneral Manager
10/10 Loistava
Taylor
Matkusti kumppanin kanssa
10.3.2024
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
My wife and I had a wonderful stay at the Shangri-La in Chiang Mai. From airport pick-up to check-out we felt cared for and treated well. The friendly staff were always there to answer questions or provide aid. Our rooms were clean, roomy, and always taken care of. The breakfast buffet was a great way to start out each day, with the fruit bar and fresh juice being a highlight. We treated ourselves to a Spa while staying and also loved the easy access to their health club. We will definitely stay here again.
Taylor
Yöpyi 3 yötä helmikuussa 2024
Gabriele Lombardo vastasi 12.3.2024
Dear Taylor, Thank you for sharing your valuable feedback regarding your recent stay in the hotel. I am very delighted to hear that you had an overall pleasant experience with us. Also, I am glad to learn that you found your room comfortable, clean and spacious, and that you were impressed by our heart-warming hospitality. Our CHI, The Spa Village surrounded by lush tropical gardens is indeed a wonderful destination within our resort, which makes us unique. We hope to have the pleasure of welcoming you back in the future for an even more enjoyable stay. Please, feel free to contact me directly if there is anything I can do to assist you with.Yours sincerely, Gabriele LombardoGeneral Manager
10/10 Loistava
Chia Cheng
Matkusti perheen kanssa
3.3.2024
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Amazing staff, amenities and tour arrangements!! We traveled the world and this is one of the most memorable experiences thanks to the stellar team to help us arrange every detail of our stay. Exceptional team!!
Chia Cheng
Yöpyi 5 yötä helmikuussa 2024
Gabriele Lombardo vastasi 12.3.2024
Dear Chia Cheng,Greetings from Chiang Mai.It is our pleasure to welcome you to our beautiful urban resort. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are indeed the key elements which differentiate us.We all look forward to the pleasure of welcoming you back very soon. Please, feel free to contact me directly if there is anything I can do to assist you with.Yours sincerely,Gabriele LombardoGeneral Manager
10/10 Loistava
Alex
27.2.2024
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Alex
Yöpyi 2 yötä helmikuussa 2024
Gabriele Lombardo vastasi 29.2.2024
Dear Alex,Greetings from Chiang Mai.Thank you very much for this wonderful full mark on Shangri-La Chiang Mai. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are indeed the key elements which differentiate us. We all look forward to the pleasure of welcoming you back very soon. Please, feel free to contact me directly if there is anything I can do to assist you with.Yours sincerely,Gabriele LombardoGeneral Manager
10/10 Loistava
Ka lai Carrie
22.2.2024
Ka lai Carrie
Yöpyi 3 yötä helmikuussa 2024
Gabriele Lombardo vastasi 28.2.2024
Dear Ka lai Carrie,Greetings from Chiang Mai.Thank you very much for this wonderful full mark on Shangri-La Chiang Mai. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are indeed the key elements which differentiate us. We all look forward to the pleasure of welcoming you back very soon. Please, feel free to contact me directly if there is anything I can do to assist you with.Yours sincerely,Gabriele LombardoGeneral Manager
10/10 Loistava
siu
Matkusti perheen kanssa
19.2.2024
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great service and cleaniness
siu
Yöpyi 4 yötä helmikuussa 2024
Gabriele Lombardo vastasi 20.2.2024
Dear siu,Greetings from Chiang MaiIt is our pleasure to welcome you to our beautiful urban resort. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are indeed the key elements which differentiate us.We all look forward to the pleasure of welcoming you back very soon. Please, feel free to contact me directly if there is anything I can do to assist you with.Yours sincerely,Gabriele LombardoGeneral Manager
8/10 Hyvä
JAE JUNG
18.2.2024
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
JAE JUNG
Yöpyi 1 yön helmikuussa 2024
Gabriele Lombardo vastasi 20.2.2024
Dear JAE JUNG,Greetings from Chiang Mai.Thank you very much for this wonderful mark on Shangri-La Chiang Mai. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are indeed the key elements which differentiate us. We all look forward to the pleasure of welcoming you back very soon. Please, feel free to contact me directly if there is anything I can do to assist you with.Yours sincerely,Gabriele LombardoGeneral Manager
2/10 Hirveä
Jack
16.2.2024
Jack
Yöpyi 5 yötä helmikuussa 2024
Gabriele Lombardo vastasi 19.2.2024
Dear Jack,Thank you for staying at Shangri-La Chiang Mai.Based on your score, we realize that we have not been able to deliver that excellent service we are known for and which you came to expect. Since you have not mentioned any comment, and in order to further improve our service standards, we would be very grateful if you could advise us with more details at gabriele.lombardo@shangri-la.com, upon the shortfalls and/or grievances you have experienced, so that they can be addressed accordingly.Look forward to hearing from you.Sincerely yours,Gabriele LombardoGeneral Manager
10/10 Loistava
Voula
Matkusti ryhmän kanssa
16.2.2024
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The Shangri La was a lovely way to see Chiang Mai and to organize a day trip to Chiang Rai. The staff are exceptionally professional and kind. Shout-out to Mr. Chaou and the Concierge team. The housekeeping staff made our stay comfortable and when we were sick with a cold they brought us complimentary hot tea.
Great memories thank you.
Voula
Yöpyi 6 yötä helmikuussa 2024
Gabriele Lombardo vastasi 19.2.2024
Dear Voula,Thank you for taking the time to post your review related to your recent stay with us.I am extremely delighted to learn that you have found your home away from home in our hotel. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are indeed some of those key elements which differentiate us. Rest assured, that your gracious commendations have been shared with all our colleagues, and particularly with Chaow, who have found in them a great source of motivation to continue to deliver the promise you came to expect and which we are known for.We truly value your loyalty, and we look forward to the pleasure of welcoming you back in the near future. Please feel free to contact me directly, if there is anything I can do to further assist you with.Yours sincerely,Gabriele LombardoGeneral Manager
8/10 Hyvä
Chi Thanh
14.2.2024
Chi Thanh
Yöpyi 3 yötä tammikuussa 2024
Gabriele Lombardo vastasi 16.2.2024
Dear Chi Thanh,Greetings from Chiang Mai.Thank you very much for this wonderful mark on Shangri-La Chiang Mai. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are indeed the key elements which differentiate us. We all look forward to the pleasure of welcoming you back very soon. Please, feel free to contact me directly if there is anything I can do to assist you with.Yours sincerely,Gabriele LombardoGeneral Manager
10/10 Loistava
Dongyeob
8.2.2024
Dongyeob
Yöpyi 6 yötä tammikuussa 2024
Gabriele Lombardo vastasi 12.2.2024
Dear Dongyeob,Greetings from Chiang Mai.Thank you very much for this wonderful full mark on Shangri-La Chiang Mai. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are indeed the key elements which differentiate us. We all look forward to the pleasure of welcoming you back very soon. Please, feel free to contact me directly if there is anything I can do to assist you with.Yours sincerely,Gabriele LombardoGeneral Manager
10/10 Loistava
MIYOUNG
5.2.2024
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
MIYOUNG
Yöpyi 2 yötä helmikuussa 2024
Gabriele Lombardo vastasi 12.2.2024
Dear MIYOUNG,Greetings from Chiang Mai.Thank you very much for this wonderful full mark on Shangri-La Chiang Mai. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are indeed the key elements which differentiate us. We all look forward to the pleasure of welcoming you back very soon. Please, feel free to contact me directly if there is anything I can do to assist you with.Yours sincerely,Gabriele LombardoGeneral Manager
10/10 Loistava
sam
Liikematkailija
5.2.2024
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great hotel
Buffet is great
sam
Yöpyi 9 yötä tammikuussa 2024
Gabriele Lombardo vastasi 12.2.2024
Dear sam,Greetings from Chiang MaiIt is our pleasure to welcome you to our beautiful urban resort. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are indeed the key elements which differentiate us.We all look forward to the pleasure of welcoming you back very soon. Please, feel free to contact me directly if there is anything I can do to assist you with.Yours sincerely,Gabriele LombardoGeneral Manager
10/10 Loistava
george
3.2.2024
george
Yöpyi 4 yötä tammikuussa 2024
Gabriele Lombardo vastasi 12.2.2024
Dear george,Greetings from Chiang Mai.Thank you very much for this wonderful full mark on Shangri-La Chiang Mai. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are indeed the key elements which differentiate us. We all look forward to the pleasure of welcoming you back very soon. Please, feel free to contact me directly if there is anything I can do to assist you with.Yours sincerely,Gabriele LombardoGeneral Manager
6/10 OK
Harihar
Matkusti kumppanin kanssa
27.1.2024
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Good ambience
Poor room cleaning services.
Harihar
Yöpyi 4 yötä tammikuussa 2024
Gabriele Lombardo vastasi 1.2.2024
Dear Harihar, Thank you for taking the time to write a review of your recent stay at Shangri-La Chiang Mai.I am very glad that you had an overall very good staying experience with us. Indeed, our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are the key elements which differentiate us. At the same time, I have noted your comment with regards to the unsatisfactory cleanliness of your room, and rest assured that the matter has been addressed to our Executive Housekeeper for her attention. At Shangri-La Chiang Mai, we do place guest satisfaction as our number one priority, and your review will certainly help us identify areas that may require some attention on our part.We look forward to welcoming you back and please feel free to contact me directly if there is anything I can do to assist you with. Yours sincerely,Gabriele LombardoGeneral Manager
10/10 Loistava
TOMOHIRO
27.1.2024
Hyvää: Palvelut/mukavuudet
非常に快適に過ごせる施設です。
TOMOHIRO
Yöpyi 3 yötä tammikuussa 2024
Gabriele Lombardo vastasi 1.2.2024
Dear TOMOHIRO,Greetings from Chiang MaiIt is our pleasure to welcome you to our beautiful urban resort. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are indeed the key elements which differentiate us.We all look forward to the pleasure of welcoming you back very soon. Please, feel free to contact me directly if there is anything I can do to assist you with.Yours sincerely,Gabriele LombardoGeneral Manager
10/10 Loistava
HEEYOUNG
26.1.2024
HEEYOUNG
Yöpyi 5 yötä tammikuussa 2024
Gabriele Lombardo vastasi 1.2.2024
Dear HEEYOUNG,Greetings from Chiang Mai.Thank you very much for this wonderful full mark on Shangri-La Chiang Mai. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are indeed the key elements which differentiate us. We all look forward to the pleasure of welcoming you back very soon. Please, feel free to contact me directly if there is anything I can do to assist you with.Yours sincerely,Gabriele LombardoGeneral Manager
10/10 Loistava
HEEYOUNG
Matkusti ryhmän kanssa
26.1.2024
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
HEEYOUNG
Yöpyi 5 yötä tammikuussa 2024
Gabriele Lombardo vastasi 1.2.2024
Dear HEEYOUNG,Greetings from Chiang Mai.Thank you very much for this wonderful full mark on Shangri-La Chiang Mai. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are indeed the key elements which differentiate us. We all look forward to the pleasure of welcoming you back very soon. Please, feel free to contact me directly if there is anything I can do to assist you with.Yours sincerely,Gabriele LombardoGeneral Manager
10/10 Loistava
Ralph Albert, Penang
25.1.2024
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Well trained, warm and professional staff.
Ralph Albert
Yöpyi 5 yötä tammikuussa 2024
Gabriele Lombardo vastasi 1.2.2024
Dear Ralph Albert,Greetings from Chiang MaiIt is our pleasure to welcome you to our beautiful urban resort. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are indeed the key elements which differentiate us.We all look forward to the pleasure of welcoming you back very soon. Please, feel free to contact me directly if there is anything I can do to assist you with.Yours sincerely,Gabriele LombardoGeneral Manager
6/10 OK
Jonathan
23.1.2024
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Jonathan
Gabriele Lombardo vastasi 24.1.2024
Dear Jonathan,Greetings from Chiang MaiThank you for taking the time to write this review related to your recent stay with us.It is our pleasure to welcome you to our beautiful urban resort. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are indeed the key elements which differentiate us. We all look forward to the pleasure of welcoming you back very soon. Please, feel free to contact me directly if there is anything I can do to assist you with.Yours sincerely,Gabriele LombardoGeneral Manager
Dear Wen Chin,Thank you for taking the time to share your feedback related to your recent stay in Shangri-La Chiang Mai.I am delighted to learn that you have an overall enjoyable staying experience in our hotel. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are indeed some of those key elements which differentiate us. At the same time, I wish to express my most unreserved apologies for the inconvenience you have experienced with regards to the luggage storage. Kindly be advised, that in line with our security policies, we are not allowed to keep luggage of non-registered guests in our storage room, however, I am sure you will equally recognize our genuine efforts to maintain our place safe and secure. Your kind understanding on this matter is highly appreciated. We truly value your loyalty, and we look forward to the pleasure of welcoming you back in the near future. Please feel free to contact me directly, if there is anything I can do to further assist you with. Yours sincerely,Gabriele LombardoGeneral Manager
10/10 Loistava
Brian Wai Yan
21.1.2024
Brian Wai Yan
Yöpyi 3 yötä tammikuussa 2024
Gabriele Lombardo vastasi 12.2.2024
Dear Brian Wai Yan,Greetings from Chiang Mai.Thank you very much for this wonderful full mark on Shangri-La Chiang Mai. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are indeed the key elements which differentiate us. We all look forward to the pleasure of welcoming you back very soon. Please, feel free to contact me directly if there is anything I can do to assist you with.Yours sincerely,Gabriele LombardoGeneral Manager
10/10 Loistava
Clarissa
20.1.2024
Clarissa
Yöpyi 2 yötä tammikuussa 2024
Gabriele Lombardo vastasi 12.2.2024
Dear Clarissa,Greetings from Chiang Mai.Thank you very much for this wonderful full mark on Shangri-La Chiang Mai. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are indeed the key elements which differentiate us. We all look forward to the pleasure of welcoming you back very soon. Please, feel free to contact me directly if there is anything I can do to assist you with.Yours sincerely,Gabriele LombardoGeneral Manager
10/10 Loistava
Sue
18.1.2024
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Excellent standard
As usual the hotel lived up to its rating. Not only excellent service but attention to detail such as jugs of cold water around the pool. Every request was attended to promptly.
Sue
Yöpyi 7 yötä tammikuussa 2024
Gabriele Lombardo vastasi 19.1.2024
Dear Sue,Greetings from Chiang MaiThank you for taking the time to write this review related to your recent stay with us.It is our pleasure to welcome you to our beautiful urban resort. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are indeed the key elements which differentiate us. We all look forward to the pleasure of welcoming you back very soon. Please, feel free to contact me directly if there is anything I can do to assist you with.Yours sincerely,Gabriele LombardoGeneral Manager
10/10 Loistava
Daniel
Liikematkailija
18.1.2024
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Work and relaxation
The hotel was very nice. The rooms were perfect for comfort and work. The location was also very convenient. The breakfast was very nice.
Daniel
Yöpyi 2 yötä tammikuussa 2024
Gabriele Lombardo vastasi 19.1.2024
Dear Daniel,Greetings from Chiang MaiThank you for taking the time to write this review related to your recent stay with us.It is our pleasure to welcome you to our beautiful urban resort. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are indeed the key elements which differentiate us. We all look forward to the pleasure of welcoming you back very soon. Please, feel free to contact me directly if there is anything I can do to assist you with.Yours sincerely,Gabriele LombardoGeneral Manager
10/10 Loistava
Sharmaine
14.1.2024
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Fantastic!
Sharmaine
Yöpyi 2 yötä tammikuussa 2024
Gabriele Lombardo vastasi 19.1.2024
Dear Sharmaine,Greetings from Chiang MaiThank you for taking the time to write this review related to your recent stay with us.It is our pleasure to welcome you to our beautiful urban resort. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are indeed the key elements which differentiate us. We all look forward to the pleasure of welcoming you back very soon. Please, feel free to contact me directly if there is anything I can do to assist you with.Yours sincerely,Gabriele LombardoGeneral Manager
10/10 Loistava
JAEYOUNG
Matkusti ryhmän kanssa
14.1.2024
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
JAEYOUNG
Yöpyi 6 yötä tammikuussa 2024
Gabriele Lombardo vastasi 16.1.2024
Dear JAEYOUNG,Greetings from Chiang Mai.Thank you very much for this wonderful full mark on Shangri-La Chiang Mai. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are indeed the key elements which differentiate us. We all look forward to the pleasure of welcoming you back very soon. Please, feel free to contact me directly if there is anything I can do to assist you with.Yours sincerely,Gabriele LombardoGeneral Manager
10/10 Loistava
KEE HYONG, TORONTO
Matkusti perheen kanssa
12.1.2024
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great staff. Large rooms. Getting slightly old but nice. Nice pool.
KEE HYONG
Yöpyi 4 yötä tammikuussa 2024
Gabriele Lombardo vastasi 16.1.2024
Dear KEE HYONG,Greetings from Chiang MaiIt is our pleasure to welcome you to our beautiful urban resort. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are indeed the key elements which differentiate us.We all look forward to the pleasure of welcoming you back very soon. Please, feel free to contact me directly if there is anything I can do to assist you with.Yours sincerely,Gabriele LombardoGeneral Manager
10/10 Loistava
KEE HYONG, TORONTO
12.1.2024
KEE HYONG
Yöpyi 4 yötä tammikuussa 2024
Gabriele Lombardo vastasi 12.2.2024
Dear KEE HYONG,Greetings from Chiang Mai.Thank you very much for this wonderful full mark on Shangri-La Chiang Mai. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are indeed the key elements which differentiate us. We all look forward to the pleasure of welcoming you back very soon. Please, feel free to contact me directly if there is anything I can do to assist you with.Yours sincerely,Gabriele LombardoGeneral Manager
6/10 OK
Sonia
9.1.2024
The hotel was old with poor carpets. Staff are very polite maybe too much. Did a club upgrade but snacks were cold.
View was good on the club floor.
Sonia
Yöpyi 3 yötä tammikuussa 2024
Gabriele Lombardo vastasi 11.1.2024
Dear Sonia,Thank you for taking the time to write this review related to your recent stay with us. I am very delighted to learn that you had an overall enjoyable staying experience in our hotel. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence, are indeed some of the key elements which differentiate us.I have at the same time noted your comments with regards to the dated conditions of our premises, and rest assured that this matter is being currently addressed. At Shangri-La Chiang Mai, we do place guest satisfaction as our number one priority, and your review will certainly help us identify areas that may require some attention on our part.We truly value your loyalty and look forward to the pleasure of welcoming you back in the near future. Please, feel free to contact me directly, if there is anything I can do to further assist you with.Yours sincerely,Gabriele LombardoGeneral Manager
6/10 OK
Wonbin
Matkusti perheen kanssa
2.1.2024
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
12월에 수영은 추천하지 않음
크리스마스때 갔는데 수영장 반쪽은 그늘이라 22도정도로 느껴져서 덜덜 떨면서 수영을 해야했고, 햇빛이 드는 쪽은 성인쪽(2.5m)라 애들이 수영하기는 어려웠어요. 슬라이드는 매우 재밌었지만 애들쪽이 그늘인게 아쉬웠습니다. 자쿠지는 첫날은 36도 정도라 미지근해서 온도 올려 달라고 했더니 다음날은 41도 정도로 열탕이었습니다.
조식은 괜찮았고, 호텔앞에 마사지샵이 많은게 좋았고, 걸어서 나이트마켓등까지 갈수 있어서 좋았어요, 하지만 유모차 끌고 다니기에는 길이 좁으니 아기띠 추천
성인들끼리 오면 좋을것 같기만 아이 동반 가족여행으로는 강추하진 않습니다.
Wonbin
Yöpyi 3 yötä joulukuussa 2023
Gabriele Lombardo vastasi 5.1.2024
Dear Wonbin,Thank you for taking the time to write a review of your recent stay at Shangri-La Chiang Mai.I am delighted that you had an overall enjoyable staying experience with us. Indeed, our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are the key elements which differentiate us. At the same time, I have noted your several comments with attention, and rest assured that the matters have been addressed to our relevant managers for their attention. At Shangri-La Chiang Mai, we do place guest satisfaction as our number one priority, and your review will certainly help us identify areas that may require some attention on our part.We look forward to welcoming you back and please feel free to contact me directly if there is anything I can do to assist you with. Yours sincerely,Gabriele LombardoGeneral Manager
6/10 OK
EUNJAE
1.1.2024
EUNJAE
Yöpyi 3 yötä joulukuussa 2023
Gabriele Lombardo vastasi 5.1.2024
Dear EUNJAE,Greetings from Chiang MaiThank you for taking the time to write this review related to your recent stay with us.It is our pleasure to welcome you to our beautiful urban resort. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are indeed the key elements which differentiate us. We all look forward to the pleasure of welcoming you back very soon. Please, feel free to contact me directly if there is anything I can do to assist you with.Yours sincerely,Gabriele LombardoGeneral Manager
8/10 Hyvä
Andrew
Matkusti perheen kanssa
28.12.2023
Hyvää: Siisteys ja henkilökunta ja palvelu
Hotel was tired and needs refurbishment
Andrew
Yöpyi 5 yötä joulukuussa 2023
Gabriele Lombardo vastasi 5.1.2024
Dear Andrew,Thank you for taking the time to write this review related to your recent stay with us. At the outset, I have noted your comment with regards to the dated conditions of our premises, and rest assured that this matter is being currently addressed, and I do really appreciate your observations. At Shangri-La Chiang Mai, we do place guest satisfaction as our number one priority, and your review will certainly help us identify areas that may require some attention on our part.We truly value your loyalty and look forward to the pleasure of welcoming you back in the near future. Please, feel free to contact me directly, if there is anything I can do to further assist you with.Yours sincerely,Gabriele LombardoGeneral Manager
8/10 Hyvä
Russell
22.12.2023
Russell
Yöpyi 5 yötä joulukuussa 2023
Gabriele Lombardo vastasi 25.12.2023
Dear Russell,Greetings from Chiang Mai.Thank you very much for this wonderful mark on Shangri-La Chiang Mai. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are indeed the key elements which differentiate us. We all look forward to the pleasure of welcoming you back very soon. Please, feel free to contact me directly if there is anything I can do to assist you with.Wishing you in the meantime, a joyful festive season and blissful New Year.Yours sincerely,Gabriele LombardoGeneral Manager