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Arvostelut: The Allegro Royal Sonesta Hotel Chicago Loop

4 out of 5
The Allegro Royal Sonesta Hotel Chicago Loop
171 W Randolph St, Chicago, IL

Arvostelut

8,6

Loistava

Arvosana 10 - Loistava. 664 kautta 1136 arvostelua" "
Arvosana 8 - Hyvä. 245 kautta 1136 arvostelua" "
Arvosana 6 - OK. 123 kautta 1136 arvostelua" "
Arvosana 4 - Huono. 63 kautta 1136 arvostelua" "
Arvosana 2 - Hirveä. 41 kautta 1136 arvostelua" "

9,0/10

Siisteys

9,0/10

Henkilökunta ja palvelu

7,6/10

Palvelut/mukavuudet

8,6/10

Majoituspaikan kunto ja tilat

8,4/10

Ympäristöystävällisyys

Arvostelut

10/10 Loistava

Chandra

Matkusti ryhmän kanssa
Hyvää: Siisteys ja palvelut/mukavuudet
Beautiful atmosphere and friendly staff. Good amenities and willingness to assist and help made the stay seamless
Yöpyi 2 yötä toukokuussa 2024
Emma vastasi 27.5.2024
Dear Chandra,We are so happy to hear you had a great stay with us.If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!

10/10 Loistava

jenny

Matkusti ryhmän kanssa, Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
great staff
Yöpyi 3 yötä toukokuussa 2024
Nick Bell- Front Office Manager vastasi 26.5.2024
Thank you for staying with us! We appreciate your feedback.

10/10 Loistava

Roberta

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great place to stay. Walkable from south shore train, restaurants and theaters
Yöpyi 1 yön toukokuussa 2024
Jason Smith, Front Office Manager vastasi 20.5.2024
Thank you for staying with us! We appreciate your feedback.

6/10 OK

Sheldon

Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu
Not what I expected, had a very vintage decor and thought it was going to be a bit more modern. Very clean and friendly staff. Just pricey for the period
Yöpyi 2 yötä toukokuussa 2024
Jason Smith, Front Office Manager vastasi 20.5.2024
Thank you for staying with us. We have forwarded your concerns to our leadership team for review. We hope to use this feedback to improve our services in the future.

10/10 Loistava

Ashley

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great central location. Friendly staff. Clean and well decorated facilities.
Yöpyi 2 yötä toukokuussa 2024
Jason Smith, Front Office Manager vastasi 20.5.2024
Thank you for staying with us! We appreciate your feedback.

10/10 Loistava

Laraine

Hyvää: Majoituspaikan kunto ja tilat
Yöpyi 1 yön toukokuussa 2024
Jason Smith, Front Office Manager vastasi 20.5.2024
Thank you for staying with us! We appreciate your feedback.

10/10 Loistava

Patricia

Great
Yöpyi 1 yön toukokuussa 2024
Jason Smith, Front Office Manager vastasi 20.5.2024
Thank you for staying with us! We appreciate your feedback.

10/10 Loistava

EDUARDO

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Good location and train to airports two block away
Yöpyi 2 yötä toukokuussa 2024
Jason Smith, Front Office Manager vastasi 15.5.2024
Thank you for staying with us. We appreciate your feedback!

10/10 Loistava

Paulina

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Muy bonito hotel. Gran servicio de parte del personal. Está muy bien ubicado.
Yöpyi 4 yötä huhtikuussa 2024
Jason Smith, Front Office Manager vastasi 15.5.2024
Thank you for leaving a kind review. We are glad you enjoyed our staff and amenities. We look forward to your next visit.

8/10 Hyvä

Joshua

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Need more pillows in the room.
Yöpyi 1 yön toukokuussa 2024
Nick Bell- Front Office Manager vastasi 11.5.2024
Thank you for staying with us! We can always send up more pillows upon request but ultimately We are glad you enjoyed your visit and hope to see you again soon.

10/10 Loistava

Austin

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön toukokuussa 2024
Nick Bell- Front Office Manager vastasi 11.5.2024
Thank you for staying with us! We are glad you enjoyed your visit and hope to see you again soon.

10/10 Loistava

Teresa, Geneva

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
We stayed for a wedding and everything was perfect!
Yöpyi 1 yön toukokuussa 2024
Nick Bell- Front Office Manager vastasi 11.5.2024
Thank you for staying with us! We are glad you enjoyed your visit and hope to see you again soon.

10/10 Loistava

janet

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Friendly staff and easy walk to Michigan Avenue and in the middle of theater district
Yöpyi 3 yötä huhtikuussa 2024
Emma vastasi 3.5.2024
Dear Janet,We are so happy to hear you had a great stay with us with compliments to our friendly staff and convenient location. If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!

10/10 Loistava

Rafael, Bogota

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I really liked the hotel. Even though the rooms are not as big as a newer hotel, everything was very well kept and the service was outstanding
Yöpyi 5 yötä huhtikuussa 2024
Emma vastasi 3.5.2024
Dear Rafael,We are so happy to hear you had a great stay with us.If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!

2/10 Hirveä

Wendy

Liikematkailija
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Poor customer service
Yöpyi 2 yötä huhtikuussa 2024
Jason Smith Front Office Manager vastasi 30.4.2024
Thank you for taking the time to leave a review. I have forwarded your experience to our leadership team so we may improve our services in the future.

10/10 Loistava

Victoria

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The only thing I would like is for it to have free parking.
Yöpyi 1 yön huhtikuussa 2024
Jason Smith, Front Office Manager vastasi 28.4.2024
Thank you for staying with us and thanks for the kind review. We hope you'll come see us again very soon!

10/10 Loistava

John

Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
Yöpyi 2 yötä huhtikuussa 2024
Jason Smith, Front Office Manager vastasi 15.5.2024
Thank you for staying with us! We appreciate your feedback.

10/10 Loistava

Sue, Englewood

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The hotel was gorgeous, super clean, and the staff was very helpful. Bathrooms are small. No valet parking.
Yöpyi 2 yötä huhtikuussa 2024
Jason Smith, Front Office Manager vastasi 23.4.2024
Thank you for staying with us and taking the time to leave a review. I'm happy to report that valet will be returning to the Allegro this month! Perhaps it's incentive to make a return visit? We hope to see you again soon.

8/10 Hyvä

Amanda

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The gym was awesome. The lobby was beautiful.
Yöpyi 3 yötä maaliskuussa 2024
Nick Bell- Front Office Manager vastasi 20.4.2024
Thank you for staying with us! We are glad you enjoyed your visit and hope to see you again soon.

10/10 Loistava

Natalia

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
It was nice
Yöpyi 3 yötä maaliskuussa 2024
Nick Bell- Front Office Manager vastasi 20.4.2024
Thank you for staying with us! We are glad you enjoyed your visit and hope to see you again soon.

6/10 OK

Thaneshwor

Huonoa: Henkilökunta ja palvelu
Yöpyi 3 yötä huhtikuussa 2024
Nick Bell- Front Office Manager vastasi 20.4.2024
Thank you for staying with us! We are glad you enjoyed your visit and hope to see you again soon.

10/10 Loistava

Stanley

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Really nice hotel that is centrally accessible to all of the sights that Chicago has to offer. On the first morning, there was a strange noise coming from the pipes that was really loud, but the front desk was attentive and reassigned me a new room and had my luggage transferred while I went out to sight-see during the day. My new room was quiet, clean and beautiful. I really enjoyed my stay and love Chicago!
Yöpyi 3 yötä huhtikuussa 2024
Emma vastasi 15.4.2024
Dear Stanley,We are so happy to hear you had a great stay with us with compliment to our Front Desk team with swift attention to your concern.If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!

4/10 Huono

D'Avril

Yöpyi 4 yötä huhtikuussa 2024
Jason Smith, Front Office Manager vastasi 6.5.2024
Thank you for your feedback.

10/10 Loistava

Pelusa, Apex

Yöpyi 3 yötä huhtikuussa 2024
Jason Smith, Front Office Manager vastasi 6.5.2024
Thank you for staying with us. We appreciate your feedback.

8/10 Hyvä

darlene, kent

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Hotel was close to all attractions. Safe at night. Clean. Very friendly staff. Rooms are elegant and spacious.
Yöpyi 4 yötä huhtikuussa 2024
Emma vastasi 15.4.2024
Dear Darlene,We are so happy to hear you had a great stay with us with compliments of how close we are to all attractions, friendly staff along with our elegant and spacious rooms.If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!

10/10 Loistava

Jana Ersoz

Hyvää: Siisteys ja henkilökunta ja palvelu
loved the hotel
Yöpyi 2 yötä huhtikuussa 2024
Jason Smith, Front Office Manager vastasi 14.4.2024
Thank you for staying with us! We are glad you enjoyed your visit and hope to see you again soon.

8/10 Hyvä

Teresita

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The staff was very nice & friendly Courteous . The hotel needs more amenities . Bar area needs to be bigger . Play music, more lively. The hotel was clean . Rooms are small & a bit older . Needs painting to not show weathering etc .
Yöpyi 2 yötä huhtikuussa 2024
Jason Smith, Front Office Manager vastasi 14.4.2024
Thank you for staying with us and thanks for taking the time to leave a review. I have noted your feedback and forwarded to our leadership team for review. I'm glad your stay was pleasant overall, and we hope to welcome you back again in the future.

8/10 Hyvä

NINOSHKA

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Convenient location, easy check in and check out, room I was in was not huge but perfect for a work trip (I was there for a night, worked well). Staff was friendly, helpful and quick when I asked for something. I have stayed here multiple times when I come in for work trips, it’s been my go to.
Yöpyi 1 yön huhtikuussa 2024
Nick Bell- Front Office Manager vastasi 9.4.2024
Thank you for staying with us! We appreciate your feedback.

10/10 Loistava

Tanya

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön huhtikuussa 2024
Emma vastasi 9.4.2024
Dear Tanya,We are so happy to hear you had a great stay with us.If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!

4/10 Huono

Derek

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Huonoa: Palvelut/mukavuudet
Many bad issues. Without any real reson hotels have the ability to force a $30 daily charge on top of room rate. Its a bait and switch. They say you get $15 credit for 1 drink at a bar daily only open 1p to 11pm when you dont drink alcohol is useless so im paying $30 for 2 plastic bottles of water left in my room. That costs the hostel pennies. And a drink that costs them $1 so they create backend charges for a hotel with zero amenities, no pool, spa, or gym. A resort fee essentially with no resort. And the restaurant food was the worst I ever had I tragicallyhave to say. 3oz fish for $40 was probably frozen fish, virgin cocktail still $16. Worse than cafeteria food and paid $75 for dinner and $40 for breakfast. $8 for gmo orange juice from a jug. When their menu says fresh squeezed, hell no. $6 for milk not even organic. Literally insane what they get away with there. No way people return to that hotel. They are the essence of corporate greed. In addition, a $100 per night preauthorization charge to the card for "damages and room service" I spoke to the server and they said they have a executive chef, no they have a cook with a high end cost menu and cafeteria quality non-organic food. No way was any food chef quality.
Yöpyi 3 yötä huhtikuussa 2024
Emma vastasi 8.4.2024
Dear Ms. Derek,Thank you for taking the time to share your feedback regarding your experience with The Allegro Royal Sonesta Hotel Chicago Loop. Your comments are important to us, as they provide us an opportunity to better serve you.I deeply regret that we were not able to meet your expectations regarding your low satisfaction with The Allegro Royal Sonesta Hotel Chicago Loop.We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.

10/10 Loistava

Kelly

Yöpyi 3 yötä maaliskuussa 2024
Jason Smith, Front Office Manager vastasi 23.4.2024
Thank you for staying with us. We appreciate your feedback!

10/10 Loistava

Tatiana

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä helmikuussa 2024
Jason Smith, Front Office Manager vastasi 3.4.2024
Thank you for staying with us! We appreciate your feedback.

10/10 Loistava

Omar

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 6 yötä maaliskuussa 2024
Jason Smith, Front Office Manager vastasi 1.4.2024
Thank you for staying with us. We appreciate your feedback!

8/10 Hyvä

Adarsh

Yöpyi 3 yötä maaliskuussa 2024
Nick Bell- Front Office Manager vastasi 20.4.2024
Thank you for staying with us! We are glad you enjoyed your visit and hope to see you again soon.

10/10 Loistava

Bernard

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Great location, great staff, very nice feel overall.
Yöpyi 4 yötä maaliskuussa 2024
Jason Smith, Front Office Manager vastasi 26.3.2024
Thank you for taking the time to leave a review. We re glad you enjoyed your visit. We look forward to hosting you again soon!

10/10 Loistava

Jasmine

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I really enjoyed staying at this hotel it was pretty convenient for me. They do have a destination fee and I believe they charge incidental fees for each night and not just one for your whole stay. You park in a parking garage across the street but the bellhop will take all your belongings to your room. The room itself is pretty small but since I often do solo trips I didnt mind it. I enjoyed the stay overall and plan to stay here again.
Yöpyi 2 yötä maaliskuussa 2024
Jason Smith, Front Office Manager vastasi 26.3.2024
Thank you for staying with us and for leaving a review. We are glad that you found our accommodations to be pleasant. We look forward to your return. Cheers!

4/10 Huono

John Michael

Liikematkailija
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Walls were unusually thin. Felt as though I was in the conversations from the rooms next door. Elevators were slow and not functioning correctly. Rooms were small, cramped and the closet was a little space not even big enough to hang up any clothes. Overall the hotel seems to present itself as a high end 5 star hotel and I would not even give it 1 star. Needs a complete overhaul.
Yöpyi 3 yötä maaliskuussa 2024
Emma vastasi 26.3.2024
Dear John Michael,Thank you for taking the time to share your feedback regarding your experience with The Allegro Royal Sonesta Hotel Chicago Loop. Your comments are important to us, as they provide us an opportunity to better serve you.I deeply regret that we were not able to meet your expectations regarding your low satisfaction with The Allegro Royal Sonesta Hotel Chicago Loop. To ensure that I fully understand your experience and how we can better serve you moving forward, I would love to set up some time for us to connect.We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.

6/10 OK

Valine

Hyvää: Henkilökunta ja palvelu
Jason Smith, Front Office Manager vastasi 26.3.2024
Thank you for your feedback.

8/10 Hyvä

Bently

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä maaliskuussa 2024
Jason Smith, Front Office Manager vastasi 22.3.2024
Thank you for staying with us! We appreciate your feedback.

10/10 Loistava

Theresa

Yöpyi 2 yötä maaliskuussa 2024
Nick Bell- Front Office Manager vastasi 8.4.2024
Dear Theresa, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon!

10/10 Loistava

Guadalupe

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Everything was great
Yöpyi 1 yön maaliskuussa 2024
Jason Smith, Front Office Manager vastasi 19.3.2024
Thank you for staying with us! We appreciate your feedback.

10/10 Loistava

Elyse

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä maaliskuussa 2024
Emma vastasi 8.4.2024
Dear Elyse,We are so happy to hear you had a great stay with us.If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!

6/10 OK

Sandra

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Huonoa: Palvelut/mukavuudet
Yöpyi 3 yötä maaliskuussa 2024
Emma vastasi 8.4.2024
Dear Sandra,Thank you for taking the time to share your feedback regarding your experience with The Allegro Royal Sonesta Hotel Chicago Loop. Your comments are important to us, as they provide us an opportunity to better serve you.I deeply regret that we were not able to meet your expectations regarding your low satisfaction with The Allegro Royal Sonesta Hotel Chicago Loop.We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.

10/10 Loistava

Jose J

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Second time staying here, it was lovely again and the amenities are much better now too!
Yöpyi 3 yötä maaliskuussa 2024
Jason Smith, Front Office Manager vastasi 18.3.2024
Thank you for taking the time to leave a review and thanks for coming back. We strive to get better and better each day. You'll have to visit a 3rd time to see what's next! See you soon.

10/10 Loistava

Carlos

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Amazing hotel will return
Yöpyi 3 yötä maaliskuussa 2024
Jason Smith, Front Office Manager vastasi 18.3.2024
Thank you for staying with us! We appreciate your feedback.

10/10 Loistava

Larenz

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Amazing staff and a beautiful property
Yöpyi 3 yötä maaliskuussa 2024
Jason Smith, Front Office Manager vastasi 18.3.2024
Thank you for staying with us! We appreciate your feedback.

10/10 Loistava

Brittney

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön maaliskuussa 2024
Jason Smith, Front Office Manager vastasi 19.3.2024
Thank you for staying with us! We appreciate your feedback.

10/10 Loistava

Valerie

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The check-in experience was amazing! They had champagne and popcorn for us in the lobby.
Yöpyi 1 yön maaliskuussa 2024
Jason Smith, Front Office Manager vastasi 18.3.2024
Thank you for leaving a review! We are glad you enjoyed our St. Paddy's day arrival amenity. We hope to see you again very soon.

10/10 Loistava

Leah

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
I love this property! Definitely leans into its vintage energy. The staff is wonderful and rooms are comfortable.
Yöpyi 3 yötä maaliskuussa 2024
Jason Smith, Front Office Manager vastasi 18.3.2024
Thank you for taking the time to leave a review! Our property certainly has a lot of charm and we are glad you noticed. We hope to be your "home away from home" for your next visit to Chicago.

10/10 Loistava

Elisa

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great area! & customer service.
Yöpyi 1 yön maaliskuussa 2024
Jason Smith, Front Office Manager vastasi 18.3.2024
We are glad that you enjoyed our hotel teams. It doesn't hurt that we are centrally located as well. Please stop by again soon.