Matkat – Cranebrook

Location on city center near everything. Tram near the hitel

We chose Sydney as our honeymoon destination, which in itself turned out to be a great choice. Also the Sofitel hotel and its services were generally very good. Since it was our honeymoon, we wanted a bit of luxury, so instead of a standard room, we chose a significantly more expensive luxury corner room, which was advertised with a great view of Darling Harbour. When we got to the hotel and the room, it was revealed that directly in front of the hotel and the view was a huge and loud construction site, which practically covered the entire view from the corner room. The workers started working loudly every day in the morning around 7 o'clock, which inevitably affected both our sleep and our experience. In this regard, we were very disappointed, considering that the room in question was advertised as a deluxe room with a great view, which the construction site opening out the window certainly was not. The room was not as agreed and was definitely not worth the price. This should have been mentioned on the Hotels-com website or this should have been brought out in some other way, and the room in question should not have been advertised with a view or at least at such a high price. We would not have chosen that room if we had known this. The construction site and the resulting inconvenience were also not mentioned when we checked into the hotel, and the matter was not apologized for, let alone compensated in any way, or remedial measures were taken during our stay or check-out.