Crest Hill Hotellit

”Pool was a bit chilly but still good ”

”Noise isolatation could not be worse, feels like sleeping middle of the highway. Thought first that window is open but not.”

”The rooms were pretty clean”

”Resturant staff was not very friendly and the pool area had teenagers playing football with a real football so staff stepped in and small children were being knocked over in the process. ”

”Everything is good I like the stay ”

”Great stay very relaxing and always smells fresh and inviting ”

”Despite being a smoke free hotel we were horror the strong smell of cigarette smoke the second we entered the room. The staff were very friendly and helpful but the room has a lot of wear and tear and really needs to be renovated. ”

”Nice property limited amenities.”

”Yes”

”Excelente ”

”good space in room, clean and staff was friendly ”

”Yes there were shops nearby and the air conditioning did keep the room cool”

”Everything is clean, very spacious, welcoming staff. Cool place to visit.”

”Front desk staff disappointing for my first encounter ”

”Yes. ”

”Very warm staff rooms clean and top class!”

”When I arrived at the room, I immediately noticed that the toilet was clogged. I notified the staff, and they told me they would move me to a different room—something that NEVER happened. I went to speak with the woman working in the lobby, and she was incredibly rude. She told me that the only thing she could do for me was hand me a plunger so that I could unclog the toilet myself. I told her that I absolutely would not do that, as I had paid for a clean room with all amenities in working...

”It’s quite disheartening to choose a supposedly high or top tier hotel and then be nickle and dined with fee’s to park your car, and pay for internet. The room was adequate but quite honestly I could have stayed at a hotel with a price point 1 half the cost and not be charged for internet and parking. I won’t be using this hotel again. Nothing about this experience warrants the need to pay extra for normal things. This isn’t a resort but it is charging resort type fee’s.”

”I could NOT receive a refun!d! I had to check out 9 days early. Stay America nor Expedia would accommodate me with a nominal refund. Stay America said I didn't book thru them, Expedia states there is nothing that can be done because Stay America won't approve a refund!. Totally unacceptable with no remorse or resolution. I'm disappointed in both businesses for the lack of due diligence to assist a guest and customer. ”