Willowbrook Hotellit

”At first glance it looked clean but after the first night I woke up with a bunch of bug bites. The next day I closely inspected the room and there was some staining that looked to be from bed bugs on the sheets. They upgraded us on arrival but the spa tub in the room only half the jets worked and the steam shower hardly worked too. My husband went to buy water from the front desk at one point and one of the workers was rude to him. Wouldn’t go again.”

”Very basic the room was not updated . The pictures were deceiving..”

”The rooms are clean overall and they do offer parking, just that they don’t offer breakfast, just coffee, and their WiFi isn’t the best either”

”There was no water in the pool. There was a $11.00 charge for breakfast oer person. We didn't eat there that morning. Free coffee was offered so I had one cup before I checked out. There was no.cable offered on the in room tvs... you needed to use apps with your sign information. I will not do that.”

”The location was very convenient”

”Rooftop Movie theater looked fun during the daytime, but wasn’t committed enough to buy a ticket after sunset. Rooms were fine. Coffee shop was short-staffed the day I was there - to the point I gave up and moved on. The staff I ran into in the hotel from housekeeping to front desk to bell staff were all universally pleasant and helpful. Location was great - convenient to the show I was attending at the Cobra Lounge and to a pretty decent variety of decent looking food options. Don’t miss the...

”This review reflects both the hotel and Expedia’s handling of the booking. The good: The location is excellent and very accessible. The common areas, including the lobby and bar, are pleasant and well maintained. The bad: The hotel is showing its age. The AC struggled to keep the room comfortable (both temperature and sound wise), and the carpet and floors felt dirty. Housekeeping did not refill basic toiletries before our stay. The restaurant was disappointing, especially considering the many...

”Excellent location in downtown Chicago. Short distances to everywhere. Only downside was the weak shower pressure.”

”The staff were all very professional and nice from the valet parking, registration, etc. We got a King Size bedroom. We were offered a better option for additional amount but declined. It was one of the older non renovated rooms and I am with, in preserving the character but the closet door handle doesn’t even work. It has the smallest bathroom and won’t fit two people at the same time. The size of the bedroom is good. The mattress is obviously old and hasn’t been changed in ages. The mid...

”My family and I visited on a very busy weekend. I was displeased initially, that the front desk receptionist was by herself considering the hotel was sold out. However, she handled the check-ins with ease; but because of them being short staffed, the extra towels we needed did not get delivered to the room that night. Other than that the stay was pretty good. They seemed adequately staffed the rest of our stay and we were able to get assisted in a professional, polite manner with the rest of our...

”Close to the water walk and many sights. Experience parking. No point on parking there. ”

”I Love this place the staff was amazing and the room was amazing also. Only thing I didn’t like was no microwave in the room. Other than that absolutely amazing”

”Good overall”

”If you drive, it’s very close to everything pretty much. It’s clean and nice to stay with family. Parking is a little expensive but that applies to most of Chicago area.”