Dear Michael,Thank you for taking the time to share your feedback with us! We're thrilled to hear that you found our property excellent and that you were impressed by our team members. It's wonderful to know that you would definitely come back again.We look forward to welcoming you back for another excellent experience in the near future!Best regards,I Putu Edda ArthawanResort Manager

Dear Jon,Thank you for staying with us and giving us the highest score in the review.We are looking forward to welcoming you again soon.Warm regards,I Putu Eddo ArthawanResort Manager

Dear David,Thank you for staying with us and giving us the highest score in the review.We are looking forward to welcoming you again soon.Warm regards,I Putu Eddo ArthawanResort Manager

Dear Alex,Thank you for staying with us and giving us the highest score in the review.We are looking forward to welcoming you again soon.Warm regards,I Putu Eddo ArthawanResort Manager

Dear Wen,Thank you for your glowing review! We're thrilled to hear that you enjoyed our breakfast offerings at the beachfront restaurant. The beauty of the scenery adds an extra touch of magic to the dining experience, and we're delighted that you appreciated it.Your satisfaction is our priority, and we're delighted that we could contribute to a memorable stay for you.Thank you once again for your kind words, and we hope to have the pleasure of welcoming you back soon for another delightful experience.Warm regards,I Putu Edda ArthawanResort Manager

Dear Ron,Thank you for staying with us and giving us the highest score in the review.We are looking forward to welcoming you again soon.Warm regards,I Putu Eddo ArthawanResort Manager

Dear Susan,Thank you for choosing Maya Sanur Resort & Spa for your recent stay and for sharing your feedback with us. We're delighted to hear that you had a pleasant experience and that you found our staff to be nice and our garden to be great.Your kind words will be shared with our team, as recognition of their efforts is incredibly motivating. We're grateful for your support and hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,I Putu Edda ArthawanResort Manager

Dear miseon,Thank you for staying with us and giving a perfect score in the review.We are looking forward to welcoming you again soon.Warm regards,I Putu Eddo ArthawanResort Manager

Dear SANG CHEON,Thank you for taking the time to share your experience with us! We're thrilled to hear that you found our hotel to be well-equipped and perfect for families with young children. It's our aim to provide a comfortable and quiet environment for all our guests, and we're delighted that we were able to meet your expectations.We're especially glad that you enjoyed the convenience of having pool access from your first-floor room. We understand how important it is for families to have easy access to recreational facilities, and we're pleased to offer this amenity.We look forward to welcoming you and your family back for another relaxing stay with us soon!Warm regards,I Putu Eddo ArthawanResort Manager

Dear Kamran,Thank you for taking the time to share your feedback with us! We're thrilled to hear that you enjoyed your stay at our property in the heart of Sanur. Our team works hard to ensure that every guest has a memorable experience, so we're delighted that you found our staff to be great.Being centrally located near all the shops is definitely one of the perks of staying with us, and we're glad that it added to the convenience and enjoyment of your visit.We hope to have the pleasure of welcoming you back for another great stay whenever your travels bring you to Sanur again.Warm regards,I Putu Edda ArthawanResort Manager

Dear Laura,Thank you for your glowing review! We're thrilled to hear that you found our hotel to be excellent and enjoyed the peaceful atmosphere of Sanur. It's fantastic to know that you appreciated our clean and beautiful accommodations, as well as our lovely staff and affordable dining options. We're delighted that you had a great time during our Happy Hour with live music. Your recommendation means the world to us! We can't wait to welcome you back for another wonderful stay in the future.Thank you for choosing to stay with us.Best regards,I Putu Eddo Arthawan\Resort Manager

Dear Shannon,We're thrilled to hear that you loved your stay with us! Thank you for choosing our resort, and we hope to welcome you back again soon for another wonderful experience! Best regards,I Putu Edda ArthawanResort Manager

Dear Kevin,Thank you for staying with us and scoring us in Expedia.It comes to my attention that the score you rated us indicated a low rating. I would be very grateful if you could share your valuable insights so that in return we could take immediate action to further improve our product and services. Thank you.Best regards,I Putu Eddo ArthawanResort Manager

Dear Paul,Greetings from Maya Sanur Resort & Spa! We hope this message finds you well.Thank you so much for taking the time to share your feedback, and we are absolutely thrilled to receive your perfect score of 10 out of 10! We are delighted to hear that you had a lovely stay at our resort.We are pleased that you enjoyed our excellent rooms and that our staff could contribute to making your experience even more enjoyable with their politeness and helpfulness.It's fantastic to know that you appreciated our beachfront location and the convenience of having plenty of bars and restaurants nearby. We aim to provide a memorable and relaxing experience for our guests, and your positive feedback is truly rewarding.Once again, thank you for choosing Maya Sanur Resort & Spa. We look forward to the opportunity of welcoming you back for another exceptional stayBest regards,I Putu Edda ArthawanResort Manager

Dear Patrick,Warm greetings from Maya Sanur Resort & Spa! We hope this message finds you well.Thank you for taking the time to share your feedback and leaving such a positive review of your recent stay at Maya Sanur Resort & Spa. We are delighted to hear that you had an exquisite experience with us.It warms our hearts to know that you found the hotel's design beautiful and that your room was comfortable and well-presented. We appreciate your suggestion about having a smart TV for casting content and we are currently working on this direction for future improvements.Our team is glad to hear that you found our staff friendly and helpful, contributing to a positive overall experience. It's wonderful to know that you took advantage of the bicycles to explore the beach pathway and enjoyed the nearby restaurants, spas, and boutique stores.Thank you once again for choosing Maya Sanur Resort & Spa for your stay, and we hope to have the pleasure of welcoming you back in the future. Best regards,I Putu Edda ArthawanResort Manager

Dear Nicolas,Thank you for staying with us and scoring us in the review.However, it has come to my attention that the score you rated to us indicated low rating. I would be very grateful if you could share your valuable insights so that in return we could take immediate action to further improve our product and services. Best regards,I Putu Eddo ArthawanResort Manager

Dear Takeshi,Thank you for staying with us and scoring us in the review. It comes to my attention that the score you rated indicated the lowest rating. I would be very grateful if you could share your valuable insights so that in return we could take immediate action to further improve our product and services. Best regards,I Putu Eddo ArthawanResort Manager

Dear CHANGBEOM,Thank you for staying with us and giving us the highest score in the review.We are looking forward to welcoming you back again soon.Best regards,I Putu Eddo ArthawanResort Manager

Dear Alexander,Thank you for taking the time to share your wonderful experience with us! We're delighted to hear that you enjoyed our great location, had an excellent room, and experienced the incredible service from our staff.Your kind words mean a lot to us, and we're thrilled to have contributed to making your stay memorable. Should your travels bring you back to our area, we would be honored to welcome you again.Safe travels, and we hope to have the pleasure of hosting you again in the future!Warm regards,I Putu Edda ArthawanResort Manager

Dear Hong,Thank you for taking the time to share your wonderful experience with us. We are delighted to hear that you found many positive aspects during your stay.It's fantastic to know that you enjoyed our breakfast, particularly the bakery selection. We take pride in offering a variety of delicious options to start your day off right. We are also thrilled to hear that our staff's friendliness and the quality of service contributed positively to your stay. Your mention of the good service training is appreciated and will be shared with our team.The pool access room sounds like it added an extra layer of relaxation to your stay, and we're glad you had the chance to enjoy swimming in the evening, creating a different and tranquil experience.We are grateful for your kind words and the opportunity to have you as our guest. We look forward to hosting you again for another comfortable and enjoyable stay.Warm regards,I Putu Eddo ArthawanResort Manager

Dear Haruka,Thank you for staying with us and giving a good score in the review.We are looking forward to welcoming you again soon.Best regards,I Putu Eddo ArthawanResort Manager

Dear Jakin,Thank you so much for taking the time to share your wonderful review of our resort! We are delighted to hear that you found your stay to be beautiful, relaxing, and that you experienced great service.We truly appreciate your feedback and are thrilled that you found our resort to be a haven of relaxation. We look forward to the pleasure of welcoming you back for another memorable stay. Once again, thank you for choosing our resort, and we can't wait to have the opportunity to host you again in the future.Warm regards,I Putu Edda ArthawanResort Manager

Dear Flemming Kjellerup,Thank you for staying with us and giving us the highest score in the review.Look forward to welcoming you again in the near future.Warm regards,I Putu Eddo ArthawanResort Manager

Dear Maribel,Thank you for bringing your experience to our attention, and we sincerely apologize for any inconvenience you encountered during your stay regarding the issue with ants. We want to assure you that we take this matter seriously. We have a routine program for this and have been working with a reputable Pest control company to rectify such concerns to ensure a more comfortable stay for our guests. We understand the importance of a pest-free environment, and we are committed to resolving this matter promptly.We would like to express our gratitude for your patience and for bringing this to our notice. We appreciate your feedback as it allows us to continually improve our services and maintain the high standards that our guests expect. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.Best regards,I Putu Edda ArthawanResort Manager

Dear Yuya,Thank you for staying with us and giving us the highest score in the review.Looking forward to welcoming you again soon.Best regards,I Putu Eddo ArthawanResort Manager

Dear Takumi,Thank you so much for your kind words! We're thrilled to hear that you found everything to be perfect during your stay. Our team works hard to ensure a seamless and enjoyable experience for our guests, and your positive feedback is truly rewarding.Wishing you safe travels and looking forward to hosting you again soon!Best regards,I Putu Edda ArthawanResort Manager

Dear John,We're truly delighted to hear that you found our resort fantastic and that you wouldn't consider staying anywhere else. Your kind words mean the world to us, and we're grateful for your support.We can't wait to welcome you back for another wonderful stay. Your satisfaction is our priority, and we're committed to providing you with exceptional experiences in the future.Warm regards,I Putu Eddo ArthawanResort Manager

Dear Marcus,Thank you for sharing your feedback about your recent stay at our hotel. We appreciate your insights and the opportunity to address your comments.We're pleased to hear that you enjoyed the great and spacious rooms, as well as the excellent breakfast. We take great pride in offering comfortable accommodations and a delicious dining experience.We regret to hear that you found the lagoon rooms to be darker and lacking privacy. Your comments are important, and we will certainly take them into consideration as we continue to improve our offerings.Regarding the beach, we understand your concerns about the water level, and we apologize for any inconvenience this may have caused during your stay. Please know that nature can be unpredictable, but we strive to make your beach experience as enjoyable as possible.We are delighted that you found our employees to be incredibly friendly and helpful. Our team is dedicated to ensuring your comfort and satisfaction.Your feedback is essential to us as we continuously work to enhance our guests' experience. We hope to have the opportunity to welcome you back in the future and provide an even more enjoyable stay.Warm regards,I Putu Edda ArthawanResort Manager

Dear Robyn,Thank you for giving the highest rating to our resort.We are looking forward to welcoming you again soon.Warm regards,I Putu Eddo ArthawanResort Manager

Dear Robyn,Wow, we're truly touched by your extraordinary review and the immense appreciation you've shared with us. Thank you for taking the time to express your experience at Maya.We are delighted to hear that our team's immediate response to your fall and the exceptional care provided by our nurse and doctor played a crucial role in ensuring your well-being. Your safety and comfort are of paramount importance to us, and we are thrilled that our team could be there for you when you needed it the most.It's fantastic to learn that your family members were equally impressed with our hotel, and we appreciate their kind words. Your comment on the wonderful rooms, amazing staff, and exemplary service means the world to us.We can't wait to welcome you back for your next visit, and we look forward to creating more wonderful memories together. Thank you for choosing Maya, and please know that you are always in great hands here.Warm regards,I Putu Edda ArthawanResort Manager

Dear Hiromitsu,Thank you for sharing your thoughts on our food. We're delighted to hear that you found it tasty! We strive to provide delicious and satisfying meals to all our guests, and your positive feedback is greatly appreciated. We hope to have the pleasure of serving you again in the future.Best regards,I Putu Edda ArthawanResort Manager

Dear Tom,Thank you for staying with us and giving a very good score on the review.We are looking forward to welcoming you again soon.Best regards,I Putu Edda ArthawanResort Manager

Dear Chavela,We sincerely apologize for the inconvenience you faced during your recent stay. Your feedback is important to us.We acknowledge the issue with room capacity. Your suggestion to restrict room capacity to two people is noted and under consideration.We appreciate your understanding and we hope there is an opportunity to host you again.Warm regards,I Putu Edda ArthawanResort Manager

Dear HYE YOUN, Thank you for staying with us and giving the highest score on the review.We are looking forward to welcoming you again soon.Best regards,I Putu Edda ArthawanResort Manager

Dear Anonymous,Thank you for staying with us and giving the highest score on the review.We are looking forward to welcoming you again soon.Best regards,I Putu Edda ArthawanResort Manager

Dear Vilarina,Thank you for staying with us and giving the highest score on the review.We are looking forward to welcoming you again soon.Best regards,I Putu Edda ArthawanResort Manager

Dear Steven,Thank you for being a returning guest and for taking the time to share your feedback following your fourth stay at our luxury hotel. We truly appreciate your loyalty and your valuable input.We're pleased to hear that you found our rooms comfortable and well-appointed. We're also grateful for your feedback regarding the renovation and areas that may need attention in some rooms. Your comments will help us prioritize our maintenance efforts and maintain our high standards.Regarding your breakfast experience, we apologize for any inefficiencies you encountered. Your feedback about the breakfast selection and the efforts of our staff is greatly appreciated, and we will use it to enhance our breakfast service.We understand your preference for tranquility and the impact of family groups during school holidays. We recommend contacting us in advance for future bookings, and we'll do our best to accommodate your preferences.We look forward to the opportunity of welcoming you back for a more improved stay in the future.Warm regards,I Putu Edda ArthawanResort Manager

Dear Hotels.com User,Thank you so much for taking the time to share your wonderful feedback with us! We are absolutely delighted to hear that you had such a positive experience during your stay at our hotel.It's fantastic that you found our facilities, service, and location to be great. We can't wait to welcome you back for another fantastic stay in the future. Warm regards,I Putu Eddo ArthawanResort Manager

Dear Lauren,Thank you for sharing your feedback with us regarding your recent stay. We appreciate your honest review as it helps us understand our guests' experiences better.We sincerely apologize for the inconvenience caused by the construction outside your room during the day. We understand that this is not ideal for a peaceful and relaxing stay. Regarding the presence of children in the pools and the ants and black flies in your room, we apologize for any discomfort you experienced. We do offer family-friendly amenities and activities to cater to a variety of guests, but we understand that couples and those seeking a more tranquil experience have different expectations. We will certainly consider options for creating more adult-oriented spaces and addressing the pest issue to enhance the experience for all our guests.Your feedback is valuable to us, and we will use it to make improvements and provide a more enjoyable experience for our guests. We hope that you might consider giving us another opportunity to provide you with a more pleasant and comfortable stay in the future.Warm regards,I Putu Edda ArthawanResort Manager

Dear KEIKO,Thank you for taking the time to share your feedback with us following your stay in one of our poolside rooms. We appreciate your honest review as it helps us to identify areas where we can make improvements.We apologize for the humidity issue you experienced during your stay. Bali's tropical climate can indeed be quite humid, and we understand how this can affect the comfort of your room. We're pleased to hear that you found your room clean and that you were satisfied with our facilities. Your positive feedback about our afternoon tea is greatly appreciated. We're delighted that you found it pretty amazing, and we hope it added to your overall experience.We hope to have the opportunity to welcome you back in the future with improved conditions.Warm regards,I Putu Edda ArthawanResort Manager

Dear John,Thank you for taking the time to share your wonderful experience during your 6-night stay in our impressive lagoon room. We're thrilled to hear that you had such an enjoyable time with us.Our breakfast team works hard to ensure a variety of delicious options, and it's fantastic to know that you found it great. We're also pleased to hear that Rahayu made a positive impression on your stay. Her informative and helpful nature, along with her warm smile, is a true reflection of the dedication of our staff to provide exceptional service. We'll be sure to share your kind words with her.We would be delighted to welcome you back whenever you choose to visit us again. Warm regards,I Putu Edda ArthawanResort Manager

Dear Kentaro,Thank you for staying with us and giving the highest score on the review.We are looking forward to welcoming you again soon.Best regards,I Putu Edda ArthawanResort Manager

Dear JohnThank you for taking the time to share your feedback with us! We're absolutely thrilled to hear that you had an excellent experience during your stay at our hotel.It's wonderful to know that you found our rooms to be great and that our location, with its proximity to shops, restaurants, and the beach, added to the convenience and enjoyment of your stay.Thank you for choosing us, and we look forward to hosting you again in the future.Warm regards,I Putu Edda ArthawanResort Manager

Dear Jodie,Thank you for sharing your kind words about your recent stay with us. We're thrilled to hear that you found our place beautiful and that our staff left a positive impression on you.We strive to create memorable experiences for our guests, and it's truly heartwarming to know that our team's efforts made your stay enjoyable. Your feedback is appreciated and motivates us to continue providing excellent service.We hope to have the pleasure of welcoming you back in the future.Warm regards,I Putu Edda ArthawanResort Manager

Dear kawakita,Thank you for staying with us and giving the highest score on the review.We are looking forward to welcoming you again soon.Best regards,I Putu Edda ArthawanResort Manager

Dear Jason,Thank you for sharing your delightful feedback about your recent stay at our hotel. We are thrilled to hear that you had a wonderful experience with us.We are delighted that you found our hotel to be beautiful, especially with its prime location on Sanur Beach. The serene surroundings and beachfront setting indeed make for a picturesque stay.Your kind words about our friendly and helpful staff are much appreciated. We take pride in our team's dedication to ensuring a warm and welcoming atmosphere for our guests.Your feedback serves as a great source of motivation for our team to continue providing exceptional service and memorable experiences. We would be honored to welcome you back for another delightful stay.Warm regards,I Putu Edda ArthawanResort Manager

Dear Rodney,Thank you for taking the time to provide us with your feedback regarding your recent stay at our hotel. We genuinely appreciate your input as it helps us identify areas where we can improve our services.First and foremost, we would like to express our gratitude for your kind words about our staff. We are proud of our team's dedication to making our guests' experiences as pleasant as possible.However, we are sincerely sorry to hear about the issues you encountered during your stay. We take your comments seriously and will address them with utmost urgency to ensure that they do not reoccur in the future.We understand your disappointment and frustration, and we are committed to making the necessary improvements. We value your loyalty over the years, and we hope you will give us another chance during your upcoming trip to Bali. Warm regards,I Putu Edda ArthawanResort Manager

Dear Matthew, Thank you for staying with us and giving the highest score on the review.We are looking forward to welcoming you again soon.Best regards,I Putu Edda ArthawanResort Manager

Dear John,We sincerely appreciate your candid feedback regarding your recent stay at our resort. Your insights are truly invaluable as they help us identify areas for improvement and ensure that we continue delivering exceptional experiences to our guests.We're grateful for your acknowledgment of our staff and rooms, and we apologize for the issues you encountered during your stay. Your feedback is essential for us to address these concerns and make necessary improvements.1.We deeply regret the disappointment you experienced with the tour service. What should have been an enjoyable experience turned out to be frustrating. We apologize for the lack of proper communication and coordination and assure you that we will review our tour booking process to avoid such situations in the future.2.We apologize for the inconvenience you faced with the bed in Room 314. Your comfort is paramount, and we will take immediate steps to rectify this issue and ensure that our accommodations meet the highest standards of quality.3.We're sorry for the disruption caused by nearby loud music on the first Saturday night of your stay. Your comfort and rest are essential, and we'll look into ways to minimize such disturbances in the future.4.We apologize for the limited TV options for Australian guests. We understand the importance of providing a variety of entertainment choices, and we are on prosess improving pur TV channels.5.We value your feedback concerning the pool lounges. We fully concur with your observation that early reservation of sun loungers is not in line with the ethos of our resort. We have instituted a guideline stipulating that sun loungers should not be left unattended for more than 30 minutes. Beyond this period, they will be cleared to ensure they are available for other guests. We will reinforce this rule to our pool attendants, ensuring that all guests enjoy a pleasant and equitable pool experience.While we regret that your experience fell short of expectations, we truly hope you might reconsider and give us another opportunity to showcase our improvements. Warm regards,I Putu Edda ArthawanResort Manager