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Arvostelut: Derby Mickleover Hotel, BW Signature Collection

4 out of 5
Derby Mickleover Hotel, BW Signature Collection
Etwall Road, Mickleover, Derby, England

Arvostelut

8,0

Erittäin hyvä

Arvosana 10 - Loistava. 384 kautta 989 arvostelua" "
Arvosana 8 - Hyvä. 341 kautta 989 arvostelua" "
Arvosana 6 - OK. 158 kautta 989 arvostelua" "
Arvosana 4 - Huono. 70 kautta 989 arvostelua" "
Arvosana 2 - Hirveä. 36 kautta 989 arvostelua" "

8,4/10

Siisteys

8,4/10

Henkilökunta ja palvelu

8,0/10

Palvelut/mukavuudet

7,6/10

Majoituspaikan kunto ja tilat

7,4/10

Ympäristöystävällisyys

Arvostelut

10/10 Loistava

Christopher

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Fab hotel - unfortunately due to an issue at home m we had to leave in the middle of the night would have loved to have samples breakfast …. Spa is lovely, staff are brilliant, food was great for evening meal. Lovely place.
Yöpyi 1 yön toukokuussa 2024

10/10 Loistava

Michael

Liikematkailija, Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Staff were extremely friendly and attentive. Room was clean, bed excellent and very large. Great experience all round.
Yöpyi 1 yön toukokuussa 2024
KJM vastasi 20.5.2024
Thank you for your amazing review. We do hope you visit again soon.

10/10 Loistava

Richard

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great staff, food and location, definitely recommend. Rich UPT Airport & Secure transfers 🚘✈️😊
Yöpyi 1 yön toukokuussa 2024
KJM vastasi 20.5.2024
Thank you for your amazing review. We do hope you visit again soon.

8/10 Hyvä

John

All good.
Yöpyi 3 yötä toukokuussa 2024
KJM vastasi 10.5.2024
Thank you for reviewing your stay with us. We hope you visit again soon.

6/10 OK

Carol

Hyvää: Siisteys ja henkilökunta ja palvelu
Yöpyi 2 yötä huhtikuussa 2024
Emma vastasi 27.4.2024
Thank you for reviweing your stya with us, we do hope to welcome you again in the near future.Kindest regards,

10/10 Loistava

Marion

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Lovely hotel inside. Everything you need is there.
Yöpyi 1 yön maaliskuussa 2024
Emma vastasi 5.4.2024
Thank you for a 5/5 Marion.Kindest regards,

8/10 Hyvä

Opeyemi

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I stayed at Derby Mickleover with friends for one night and it was comfortable. I got good sleep which is rare for me on a trip. The leisure facilities were excellent though I was slightly worried about the many steps between the changing room and the pool area. Overall it was a good experience
Yöpyi 1 yön maaliskuussa 2024
Emma vastasi 5.4.2024
Thank you Opeyemi for a great review, we do hope you visit us again.Kindest regards,

8/10 Hyvä

Susan

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
A great value stay and handy for visiting family nearby. Room was clean and comfortable whilst there was plenty of choice at breakfast.
Yöpyi 1 yön maaliskuussa 2024
Emma vastasi 5.4.2024
Thank you Susan for a great review, we are pleased you enjoyed your stay with us.Kindest regards,

8/10 Hyvä

Selina

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The staff were very helpful. The hotel could benefit with upgrading of facilities.
Yöpyi 1 yön maaliskuussa 2024
Emma vastasi 30.3.2024
Thank you Selina for reviewing your stay with us, we are pleased to hear you enjoyed your stasy with us.We do hope you visit us again in the future.Kindest regards,

6/10 OK

Kash

Yöpyi 1 yön maaliskuussa 2024
Emma vastasi 5.4.2024
Thank you Kash for a good review, we do hope you visit us again in the future. Kindest regards,

6/10 OK

Samantha

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Super facilities and friendly staff. Unfortunately was charged over £200 for no reason at all and told it was a system error and told I’d be refunded. Have only been refunded half and nothing more. Still awaiting my refund.
Yöpyi 2 yötä helmikuussa 2024
KJM vastasi 7.3.2024
Thank you for reviewing your stay with us, for mentioning our facilities and staff. I do apologise for the inconvenience that was caused and I do hope that this has now been resolved for you. We do hope you visit us again soon.

6/10 OK

SATNAM

Matkusti perheen kanssa, Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
Enjoyable stay, but let down by no hot water from the shower.
Yöpyi 1 yön helmikuussa 2024
Emma vastasi 23.2.2024
Thank you for a good review, we are sorry to hear about the shower and we have had the issue fixed.We do hope this has not put you off in the future.Kindest regards,

4/10 Huono

Karl

Yöpyi 2 yötä helmikuussa 2024
Emma vastasi 23.2.2024
Thank you Karl for reviewing your stay with us, we do hope ypu visit us again in the future.Kind regards,

8/10 Hyvä

Tarkistettu asiakas

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Nice stay
Our stay was good. It wasn’t very busy so not many staff about and only one bar was open which was fine. Food was good and room was comfortable. Only downside was the windows didn’t provide much protection from the busy road noise.
Yöpyi 1 yön helmikuussa 2024
Emma vastasi 23.2.2024
Thank you for a great review, we hope you come to visit again.Kindest regards,

10/10 Loistava

Nicholas

Yöpyi 2 yötä helmikuussa 2024
Emma vastasi 23.2.2024
Thank you for an excellent review Nicholas, we hope to welcome you back to our hotel in the future.Kindest regards,

10/10 Loistava

Nick

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Spacious hotel with good sized bedrooms. Very clean and staff helpful and attentive. Nice breakfast with good choice and a lovely spacious restaurant.
Yöpyi 2 yötä helmikuussa 2024
Emma vastasi 23.2.2024
Thank you Nick for an excellent review, we hope you visit us again.Kindest regard's,

10/10 Loistava

Laura

Yöpyi 1 yön helmikuussa 2024
Emma vastasi 23.2.2024
Thank you for an excellent review Laura, We look forward to welcoming you in the future.Kindest regards,

6/10 OK

Zack

Liikematkailija, Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
Didn't sleep well at all sadly due to some weird noise in the room. Also road traffic noise wasn't ideal. Staff were excellent though and the leisure facilities were pretty good.
Yöpyi 1 yön helmikuussa 2024
Emma vastasi 23.2.2024
Thank you Zak for reviewing your stay with us, we are sorry to hear you did not sleep well. We do hope this does not put you off from staying with us again.Kindest regards,

10/10 Loistava

Ali

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Beautiful location and clean rooms. The furniture in the room should be upgraded.
Yöpyi 1 yön helmikuussa 2024
LT vastasi 14.2.2024
Thank you for your kinfd words Ali, We look forward to welcoming you back in the future

4/10 Huono

Diana

Matkusti kumppanin kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
We got to the checkin desk, nobody around. 5min later, still nobody around. We had to ask the bartender to call someone in to be able to check-in. Room small, balcony door could not open, no fresh air at all, the view from room was of a mesh and some bars, making you feel like in jail. Loud as it is close to the motorway. All communal areas VERY COLD, the pool area VERY COLD, people were cold even in the steam room(!!). Ceiling paint chipping off in the pool area, rusty beams, sauna not working properly so people shoved a towel in the vent. Hot tub always full, women with small children in hot tub as well, despite the notice saying no under 16s, nobody said anything. The pool/sauna/steam area felt like a free-for-all council estate facility. In the room, the bath-tub was dirty, grime not cleaned properly, the sink was semi blocked and the toilet didn't even flush the toilet paper properly. The electric shower barely had any pressure so if you have long hair, you can forget about it. The mattress of the bed old and very, very uncomfortable; my cats have better beds! a G&T at the bar was £18. Very outdated and overall not a nice to place to be in, which is a shame because the property does have potential. Needless to say, never staying there again.
Yöpyi 2 yötä helmikuussa 2024
LT vastasi 12.2.2024
Thank you for taking the time to reveiw your stay. We read all comments thoroughly and where appropriate address constructuve comments.

8/10 Hyvä

Jamie

Yöpyi 4 yötä helmikuussa 2024
Emma vastasi 13.2.2024
Thank you Jamie for a great review. We hope to welcome you back to our hotel in the near future.Kindest regards,

8/10 Hyvä

Katie

Matkusti ryhmän kanssa
Hyvää: Henkilökunta ja palvelu ja palvelut/mukavuudet
It's a lovely Hotel, our room was great. Beds really comfortable and it was relatively modern and well kept. Out of the room the hall ways, lift area and spa area are in need of some tlc lots of peeling wall paper etc just needs some love and time. Staff are really lovely and it is a really nice hotel.
Yöpyi 1 yön helmikuussa 2024
Emma vastasi 11.2.2024
Thank you Katie for a fantastic review, we do hope to welcome you again in the near future.Kindest regards,

8/10 Hyvä

Louise

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Pleasant stay but more attention to details requir
Nice room and nice pool. Our room was a bit cold one night. Also our room wasnt serviced by housekeeping but we weren't given a drinks voucher despite the hotel having an 'eco friendly' policy stating that they do if you don't have your room serviced. I think these details are important.
Yöpyi 2 yötä helmikuussa 2024
Emma vastasi 9.2.2024
Thank you for taking the time to review your stay.The eco friendly details are detailed on the back of the welcome letter and drinks vouchers are available from reception upon request.Please always feel free to ask for assistance with the heating in your room.We are pleased to hear that you enjoyed the pool and look forward to welcoming you back in the future.

8/10 Hyvä

Samantha

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Good stay
Nice clean hotel. Quite and close to local shops Nice rooms the bed was a bit on the small side. Had a pleasant overnight stay.
Yöpyi 1 yön tammikuussa 2024
kjm vastasi 1.2.2024
Thank you for taking the time to write a lovely review about your stay at our hotel.We look forward to welcoming you back in the future.

10/10 Loistava

George

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Great short break.
We had a lovely room and the staff were excellent, but a special mention must go to our receptionist Emma who really looked after us giving us advice about the hotel facilities and the local area. The hotel is probably the best, Best Western we have stayed at.
Yöpyi 1 yön tammikuussa 2024
Claire vastasi 23.1.2024
Thank you for the great review of our hotel George.We are glad that you enjoyed your stay. We appreciate your kind words about our amenities and our service, particularly the name mention for Emma.We hope to see you again very soonKindest regards,

2/10 Hirveä

Lukasz

Matkusti ryhmän kanssa
Huonoa: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Disgusting food. Cold water in pool. Dirty room.
Yöpyi 1 yön tammikuussa 2024
Emma vastasi 17.1.2024
We are sorry to learn you did not enjoy your stay at our hotel, i will pass your comments onto the relevant departments.Kindest regards,

6/10 OK

Tarkistettu asiakas

Liikematkailija
Hyvää: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
Huonoa: Henkilökunta ja palvelu
COMPLETELY UNDER-STAFFED
Like staying at the Marie Celeste. This hotel operates with a shoestring staff - the management are more happy to penny-pinch and let customers down than pay for just one or two more people a week. Evening Restaurant: ONE PERSON acting as maitre d', waiter, cleaner and manager - all in one! Most hotels have at least three people covering these roles, The BW Mickleover seems to think it's acceptable to have just one completely over-worked and stressed person to try to cover this, and they couldn't - my group were asked to order food at the bar - lesser menu but the same staff making it in the kitchen and serving the food. No gym staff - just one person on reception. It used to be just the rubber eggs that made me go elsewhere but now it's gone further downhill
Yöpyi 1 yön tammikuussa 2024
Emma vastasi 17.1.2024
Thank you for reviewing your stay with us, we appreciate your comments and will pass this onto our GM. Kindest regards,

8/10 Hyvä

Tarkistettu asiakas

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä tammikuussa 2024
Emma vastasi 17.1.2024
Thank you for a great review.Kindest regards

10/10 Loistava

Adam

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
No faults
Nice hotel overall. Just over £100 for a family of 4 with breakfast on a Saturday night. Spacious room with all the amenities required. Pool and spa facilities were included so a big plus there. Breakfast was good too.
Yöpyi 1 yön tammikuussa 2024
Claire vastasi 17.1.2024
Thank you for your lovely feedback. Im happy to see you and your family had a great stay with us. We hope to welcome you back in the near future.Kind Regards

8/10 Hyvä

Ross

Yöpyi 1 yön tammikuussa 2024
Emma vastasi 17.1.2024
Thank you Ross for a great review, we do hope to welcome you again in the future.Kindest regards,

10/10 Loistava

Lilian

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Perfect for family fun.
Yöpyi 1 yön tammikuussa 2024
Emma vastasi 17.1.2024
Thank you Lilian for a excellent review, we do hope to welcome you again in the future.Kindest regards,

4/10 Huono

Steve

Yöpyi 1 yön tammikuussa 2024
Emma vastasi 17.1.2024
Thank you for a great review Steve, we do hope you visit us again.Kindest regards

8/10 Hyvä

trevor

Yöpyi 1 yön tammikuussa 2024
Emma vastasi 12.1.2024
Thank you Treavor for a great review, we do hope to welcome you again in the future.Kindest regards

10/10 Loistava

Don

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 3 yötä tammikuussa 2024
KJM vastasi 9.1.2024
Thank you for your amazing review. We look forward to welcoming you back to our hotel in the future.

10/10 Loistava

Dave

Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 1 yön tammikuussa 2024
KJM vastasi 9.1.2024
Thank you for your lovely review. We look forward to welcoming you back to our hotel in the future.

10/10 Loistava

Michael

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Clean and spacious
Excellent one night stay at this hotel. Checking in was quick and straight forward. Staff very polite and welcoming. Our room was clean and spacious and the bed so big and comfortable. Where do they get these mattresses from? The public areas of the hotel were clean and tidy. We enjoyed a drink in the bar which had a pleasant ambiance. Breakfast was the usual help yourself to either a cooked or cereal/savoury breakfast. We had the cooked which was plentiful and kept sufficiently warm. No complaints and would definitely recommend a stay in this hotel.
Yöpyi 1 yön tammikuussa 2024
KJM vastasi 9.1.2024
Thank you for your amazing review about your stay with us, it is really appreciated by us all at Derby Mickleover Hotel. We look forward to welcoming you back to our hotel in the future.

10/10 Loistava

Steve

Yöpyi 1 yön tammikuussa 2024
KJM vastasi 9.1.2024
Thank you for your nice review. We look forward to welcoming you back to our hotel in the future.

10/10 Loistava

Donna

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön tammikuussa 2024
KJM vastasi 9.1.2024
Thank you for your amazing review. We look forward to welcoming you back to our hotel in the future.

6/10 OK

shani

Matkusti perheen kanssa
Huonoa: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
not for us...
this place wasnt for us the decor of the place is pretty run down and needs a uplift the place had a weird old person smell (only way to describe it) all threw. we wasnt made aware they had a event on so the bar was pretty full of suited and booted older ladies and gents so we felt like we couldnt sit at the bar as we stood out and also wasnt made aware they wouldnt be serving food due to this. i requested late check out before we arrived and never got a email back...when we checked in i asked again for late check out and was told "to ask of the morning"(what the point in this would be as we still had to get up to ask i dont know) i did ask again of the morning and was told "no because we only have two staff members" i feel like the place isnt very organised and just lacks basic commuication and perks that make a stay a stay to remember id recomend some plug in's around the building too
Yöpyi 1 yön joulukuussa 2023
Emma vastasi 8.1.2024
Thank you for taking the time to tell us about your experience at the Derby Mickleover Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you soon.Kindest regards,

10/10 Loistava

Tarkistettu asiakas

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Very nice hotel
Lovely hotel with very friendly staff. My room was warm, super clean and had everything I needed. Highly recommended
Yöpyi 1 yön joulukuussa 2023
KJM vastasi 31.12.2023
Thank you for your lovely review. We look forward to welcoming you back to our hotel. Happy New Year.

10/10 Loistava

Colin

Hyvää: Siisteys
Yöpyi 1 yön joulukuussa 2023
KJM vastasi 31.12.2023
Thank you for taking the time to leave an amazing review. We looking forward to welcoming you back to our hotel.

10/10 Loistava

Lynsey

Hyvää: Henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön joulukuussa 2023
KJM vastasi 31.12.2023
Thank you for taking your time to write an amazing review. We will look forward to welcoming you back to our hotel.

10/10 Loistava

Frank

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön joulukuussa 2023
KJM vastasi 31.12.2023
Thank you for taking your time to write an amazing review. We look forward to welcoming you back to our hotel.

10/10 Loistava

Stephen

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Warm, comfortable room, good breakfast, friendly staff - what’s not to like.
Yöpyi 1 yön joulukuussa 2023
KJM vastasi 19.12.2023
Thank you for your lovely review. We look forward to welcoming you back to our hotel.

6/10 OK

ian

Liikematkailija
Hyvää: Siisteys ja henkilökunta ja palvelu
Doors slaming
The hotel and staff where excelent How ever the hotel room doors slaming shut all night spoult a good nights sleep.the whole room shakes The aelf shutting system needs adjustto close the doors slower and quieter
Yöpyi 1 yön joulukuussa 2023
Emma vastasi 16.12.2023
Thank you Ian,We very much appreciate your comments regarding your stay at the Derby Mickleover Hotel.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.I will pass this onto the relevant department in relation to our bedroom doors.Kindest regards,

2/10 Hirveä

PAUL

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Huonoa: Huoneen mukavuus
Yöpyi 1 yön joulukuussa 2023
Emma vastasi 14.12.2023
Thank you for reviewing your stay with us, we do hope to welcome you again in the future.Kind regards

10/10 Loistava

Billy

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Almost lovely stop
Hotel itself very nice! Clean, loads of geative decorations... my room was very nice, big comfy bed and hot shower.. only thing was i couldn't get the room to warm up, woke up freezing!
Yöpyi 1 yön joulukuussa 2023
Emma vastasi 9.12.2023
Thank you for the review of our hotelWe are delighted that you enjoyed your stay.We appreciate your kind words about our amenities, sorry to learn you found your room cold. I will ask our maintenance team to investigate this further.We hope to see you again very soon.Kindest regards,

10/10 Loistava

Mrs Vanessa

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Everything was fine if u get a room facing dual carriageway it can have a loud traffic noice but saying that would go again as bus stop over road if want to go to Derby or get a bus from there to avoid using car
Yöpyi 1 yön marraskuussa 2023
Lisa vastasi 30.11.2023
Thank you for taking the time to review your stay, we are glad to hear that you enjoyed your time with us and will return. We look forward to welcoming you back

10/10 Loistava

Gavin

Yöpyi 1 yön marraskuussa 2023
LT vastasi 19.12.2023
Thank you for taking the time to reveiw your stay, we look forward to welcoming you back in the future if you are in the area

2/10 Hirveä

Robert

Liikematkailija
Hyvää: Palvelut/mukavuudet
Huonoa: Henkilökunta ja palvelu
The staff at reception were not available so waiting waiting waiting ......when you just want to get into your room and rest. No food in the resturant was available so I had a snack from the bar The room was freezing ..... 16 degrees and never warmed up despite my attempts to do so.
Yöpyi 1 yön marraskuussa 2023
Emma vastasi 25.11.2023
Dear RobertThank you for taking the time to tell us about your experience at the Derby Mickleover Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you soon.Sincerely,