Thank you for the good rating. We are very pleased that you had a pleasant stay in our hotel. Thanks!

Thank you for your comments about us. We don't have our own restaurant, but there are 4 restaurants and different kind of shops very close to the hotel. The additional cost is for an upgrade of your room and breakfast.

Der Gast beschädigte das Zimmer, was uns viel Arbeit/Geld kostete und war nicht bereit, für den Schaden aufzukommen. Aufgrund der Schäden konnten wir das Zimmer 3 Tage lang nicht verkaufen. Wenn wir diesem Gast einen Kommentar geben könnten, bevorzugen wir 0 Punkte. Wir haben diesen Gast bereits zu unserer Blacklist hinzugefügt

Vielen Dank für den netten Kommentar. Wir würden uns freuen, wenn Sie uns bei Ihrem nächsten Aufenthalt in Düsseldorf wieder besuchen.

Thank you for your feedback. Your encouragement will keep us moving forward and constantly improving our service.

Thank you for your good rating

Dear Jacqueline, thank you for the nice comment on our hotel. It is very important to us how you judge our services and our price performance. We hope to see you soon in near future.

Liebe Ramona, lieber Sven, vielen Dank, dass Sie sich die Zeit für eine Bewertung genommen haben. Wir freuen uns, dass es Ihnen bei uns gefallen hat und geben Ihren positiven Kommentar gerne an unsere Mitarbeiter/innen weiter. Bleiben Sie gesund und besuchen Sie uns gerne wieder. Das Team vom Carlton Mayfair

Dear Rick, many thanks for your comments on us.Hope to have a chance to serve you in near future. Stay safe

Dear Jan, we thank you warmly for your positive comment. We are happy to hear that you liked to stay with us. We wish you happy Christmas days and a good and healthy new year and that all your wishes come true. With kind regards from Carlton Mayfair team

Dear Serkan, thank you so much for your positive comment on our hotel. We appreciate your opinion very much and will forward it to our employees. With all best wishes for you from the Carlton Mayfair-team

Dear guest. Thank you for taking time to comment our services. Please understand that we have to correct some points. 1. Our house has only three floors. 2. Our website explicitely mentiones that there is no elevator. 3. There was a luggage carrier at your disposal; so there was no need for you to carry your suitcases on your own.With kind regards Hotel Carlton Mayfair

We consider comments very seriously and try to improve our service and strategy for the future guests. This comment won`t help us to improve our service as it is one-sided. We kept the reception especially attended till midnight as the guest informed us to check in until midnight. The Guest Arrived at 02:15 in the morning. The guest came for breakfast at 09:15 though Breakfast is until 09:00 a.m.. The Guest checked out late though check out is until 11:00 a.m. We respect guest comments and try our best to make our guests feel happy and enjoy their stay with us. It is only possible when both side have better understanding and are fair to each other.

Sehr geehrter Herr Schallmey, es ist nicht fair, aufgrund eigener Unaufmerksamkeit ein Hotel, dessen Serviceleistungen Sie nicht kennen, negativ zu bewerten. Mit freundlichen Grüßen Hotel Carlton Mayfair

Dear guest, thank you for your positive comment.We like to care especially for lovely guests like you and your family. All the best for you! Your Carlton Mayfair Team

Thank you!

Vielen Dank!

Thank you!

Many thanks for your comments on us.

Sehr geehrter Gast, vielen Dank, dass Sie sich die Zeit genommen haben, unser Hotel so positiv zu bewerten. Wir freuen uns sehr, dass Sie sich bei uns wohlgefühlt haben. Mit freundlichen Grüßen, verbunden mit den besten Wünschen für ein frohes Weihnachtsfest und ein gutes Neues Jahr

Thank you for the good rating

Thank you for the great review

Many thanks! We appriciate your next visit to our hotel.

Dear ÖMER FARUK, thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service. Best regards

Dear Stephanie, we thank you warmly for your positive review. We are happy that you liked to stay with us. Hope to see you again. The Carlton Mayfair-Team