Epsom Hotellit

”Great stay ”

”Quick one night trip. Clean property and good breakfast. ”

”Expedia app did an autofill while making the reservation, and wrote my name incorrectly without me noticing. Hotel could not check me in, after a long day driving.”

”The room was clean, staff was friendly. The only issue was the jacuzzi tub in the room was not working as it should. ”

”The hot tub was not hot and was gross. Room smelled like cigarettes. Hotel smells like cigarettes. You can see skin flakes in the water in the hot tub. Door lock didn’t work and was expected to leave it unlocked when we left, maintenance guy promised to “look over it” ”

”We arrived on time for check in 3:00PM, but was informed by manager that my room wasn’t ready due to short staff, staff had a death in the family. The manager said it should be ready in 20 minutes, The time is now 3:25PM. I asked the manager again, was the room ready, she told me, “that the room needed to be inspected. I said did anything happen in the room ? She said,No! after the rooms are clean there policy the rooms need to be inspected. Finally, the room was ready at 3:46. We entered...

”Room felt neglected- no shower curtain, TV did not work, walls and screen window was shabby - I kinda expected some neglect - this seemed like too much. Then saw the smoke detector cover was missing and lost confidence in it’s safety so left and booked at another location. ”

”Room rate was awesome Great shower. Sheets were a little rough but I understand the need to bleach”

”Room and bathroom were great; bed / pillows so comfortable; love the robes. Breakfast had just the right amount of variety / selections. Elevator was not working but we were ok with stairs. It had been not working in our December visit either. ”

”Clean room. Staff friendly. Didn't see any pets. Did not use the hot tub. The inside of the elevator needs to be repaired. It makes a bad first impression. When did the hotel decide to charge for parking? I went there years ago and there was no charge. When booked the room, the charge was $5. When I checked in, I was told it was increased to $7.”

”We were greet promptly and with a smile by a gentleman when checking in. Room was clean. We have only a few small issues, we were excited to eat at their little dining and bar spot and found it to be an inconvenience because they only had 1 employee running the kitchen and bar all while receiving room orders on top of people coming to be seated, the poor women was overwhelmed an had to shut down early because of to many orders and people in the bar. Another issue we booked for 4 people, the...

”helpful help, nice rooms”

”The staff was amazing! I forgot my expensive water bottle and they mailed it back to me.”

”Great value, convenient to post at check in ”

”Very helpful staff”

”Not what we’ve come to expect. Have stayed here many times for its proximity to the airport. Typically is very nice but has gone downhill. Staff are wonderful but the property needs some TLC. ”

”Nice place to stay. Staff was great! Diamond was super helpful and overall very attentive to our needs. ”

”The hotel is directly off the highway but still very quiet. The front desk staff was very friendly and helpful. Breakfast was good and had a few changes each day. Great for a weekend winter stay.”

”Room was clean but you could tell it hasn't been DEEP cleaned in a while. Bed was comfy, breakfast was meh, ok if you cant afford to go out and need to save a few bucks. People living on the property. Walls are super thin and talking in the hallway sounds like they were right in our rooms. I couldnt tell if the full hour long conversation in the hall and constant slamming doors was guests, staff, residence, or what. I'd stay here again but only if nothing else was available. ”