Estate Great Cinnamon Bay Hotellit

”Customer Service was horrific.”

”I really love this hotel, everyone is super nice and helpful”

”Ideal location.”

”Obvious mold on the walls, bathroom exhaust did not work. No restaurant open on-site and the pool was barely operable. We couldn’t use the pool. We spent most of our time across the bay at Emerald resort. The only problem to the hotel was the proximity to the airport.”

”the resort was pretty nice but they don't provide anything you need help with. If you need anything, you either have to bring it or they will charge you for the smallest things. they wouldn't even give regular water without having to pay for a bottle or going to the bar by the pool. the staff are pretty nice. this resort is also very expensive for little things. all the money you pay for the things on the resort, you might as well pay for an all inclusive and be more relaxed there. my room...

”Great Property, nice owners!”

”We had a very comfortable stay here. The bed was comfortable and the staff were very friendly and helpful. Loved the view!”

”The property is in a great location where you could walk into Cruz Bay for shopping and restaurants. It had all the amenities that you needed.”

”Awful place only stay if your are desperate and no other options. Didn't stay left and went to another hotel.”

”Family of 2adults/2 teens. From the start, rent a car. The speed limit in most of the areas we visited was no more than 30MPH. It was easy to learn how to drive on the left. The hotel does not provide a shuttle service and taxis are very expensive. Free onsite parking. Once there, nothing is walkable. You’ll spend about $9/person each way to get to the charlotte Amalie area. I was hesitant to book because many reviews said the staff were rude. This is completely untrue! We got there early and...

”Be sure to have breakfast; it is delicious, nutritious, and the view is awe-inspiring. I had several cups of the ginger, mint lemonade- wow! I didn’t spend much time in my room. But it was nice to come back to a clean one. Staff are very friendly! One could not ask for more and get it.”

”We stayed in a 2 bedroom cottage, and we thought the rooms looked very nice. We had an issue with the cottage being warm most of the night as well as the TV not working properly. We reached out to staff, and they didn’t contact us until the next morning, which is when we were leaving. When we vacation, our non-negotiables are clean, comfortable rooms, and unfortunately, the second item wasn’t met. Also important to know that the only walkable food option is their restaurant, which does not...

”The pool bar and penthouse had amazing views!”

”The Westin was beautiful. Dirty, but beautiful. There was trash in areas that were there from the day we arrived until the day we left. Everything was expensive: mandatory $40/day valet, mandatory $75/day resort fee. Restaurants were expensive. Glass bathroom door (I like my privacy when using the bathroom). Even after being in a $2500+ hotel, there was a $1000 hold, which we had an additional $760 in fees (valet, resort fee, etc). Overall, I wouldn't recommend.”

”Room was great! The resort and the beach were incredible. I definitely recommend staying here as I am also planning on coming back!”

”air conditioning was terrible”

”great location. eat at smoking rooster right across the street”

”Stayed at the St. John Inn for three nights. This place has a very Caribbean hostel vibe, colorful and laid back. The staff could not have been better. Angie and Karen were so nice and helpful. They had the continental breakfast out in the morning and were able to help us navigate our way around. They keep a stock of snorkeling gear, beach bags, and sunscreen out for guests to borrow, which was super nice. Easy 5 min. walk to the waterfront, where all the restaurants, bars, and ferry are. They...

”Excellent location, cute boutique hotel. Easily walk to local attractions and restaurants. Staff was very friendly!”

”I’m saddened to write about this terrible experience with the Landmark Apartments. The communication with the host is terrible! I tried to reach them a week before the trip, a couple of days before the trip and then when I arrived in St Thomas. I finally got in touch with Ronita as we were pulling up to the apartments. We were early and that’s when she told us about an early check in fee. Then the apartment was very dusty. The floors, the furniture, the fixtures everything. We were told that...