Fire Island National Seashore Hotellit

”All good”

”Excellent hotel with incredible breakfast.”

”This place is nasty. Lobby was dirty the rooms were dirty. Broken doorway windows. Lock to get in the building was broken so anybody could get in. As soon as I saw the room I went to the lobby for a refund but was told they would not refund my money. There was nobody staying there. There was a lady behind me who had complaints as well. Bugs in the tub and when I turned on the water it was brown. Looks like it’s a drug hotel. Not a nice place to stay at all I left and got a room a few miles away...

”We reserved (based on pictures) nice looking hotel. Reality was that this is not hotel, it’s motel. Even the reseption admitted that the hotel description is wrong, their establishment is motel. We wanted to cancel the reservation due to totally wrong information. Reseptionist claimed that we should have asked more pictures before reservation. Best Western has forgotten to add motel pictures”

”One staff member behind welcome area. I am handicapped with a rollator and could not find the ramp to get down to him. I believe he knew what we were doing since we were one of two couples in the whole lobby. He did not offer advice to help me out. I tried to get a handicapped accessible room and was told I could have the room I applied for online with two double beds or an accessible room with one bed. I believed he was talking about one double bed. I asked him where my husband would...