Dear Anahid,we are very sorry that your stay at our hotel did not meet your expectations. We take your concerns regarding cleanliness and service very seriously.We would like to assure you that we always strive to offer our guests a pleasant and comfortable stay. We have taken note of your comments regarding room allocation and communication during the reservation process.Should you stay with us again in the future, please do not hesitate to let us know your room preferences. We will do our best to accommodate your wishes. You can change rooms at any time by contacting reception.Thank you for taking the time to give us your feedback. It is a valuable guide for us to improve our service.Kind regards,Norman Fahl Relief Duty Manager

Dear Danell,We are pleased to hear that any inconvenience in your room could be resolved quickly. It is our aim to make your stay as pleasant as possible. We are also pleased that our breakfast was to your liking.We hope to welcome you again soon at the Adina Hotel Frankfurt Neue Oper and will continue to do everything we can to make your stay with us as pleasant as possible.Kind regards,Norman Fahl Relief Duty Manager

Dear Takeo,It is a pleasure to hear that you appreciate the size of our rooms and find our location convenient. It is our constant endeavor to provide our guests with a pleasant and comfortable experience.We very much look forward to welcoming you back to the Adina Hotel Frankfurt Neue Oper on your next visit to Frankfurt.Kind regards,Norman Fahl Relief Duty Manager

Dear Luis,we are very pleased that you have rated your stay at the Adina Hotel Frankfurt Neue Oper as excellent. Your positive feedback is a great motivation for our team and we are proud to have met your expectations. We hope to welcome you back soon and to delight you again with our hospitality. Kind regards, Norman Fahl Relief Duty Manager

Dear Charles,we are pleased to hear that you enjoyed your time with us at the Adina Hotel Frankfurt Neue Oper. However, we are sorry that your experience was marred as you encountered some aspects that were not up to our usual standards.Cleanliness is of great importance to us and we will strive to improve this further. Regarding the furniture, we take note of your comments and will keep this in mind. We hope to welcome you back soon and improve your experience.Kind regards,Norman Fahl Relief Duty Manager

Dear Faisal,we are delighted to hear that you enjoyed your stay with us so much. It is our utmost concern that our guests feel at home and we are pleased to know that we have achieved this.We will gladly pass on your words of praise regarding our staff and rooms. It is always rewarding to hear that our efforts are appreciated. We look forward to your 9th visit to the Adina Hotel Frankfurt Neue Oper.Kind regards,Norman Fahl Relief Duty Manager

Dear Kato,we are pleased to hear that you were satisfied with the cleanliness and spaciousness of your room. The next supermarket is 3 min per walk from us.We hope to welcome you again soon at the Adina Hotel Frankfurt Neue Oper.Kind regards,Norman Fahl Relief Duty Manager

Liebe Esther,es freut uns sehr zu hören, dass Sie unseren Zimmern und deren Ausstattung schätzen. Es ist uns wichtig, dass unsere Gäste einen angenehmen und komfortablen Aufenthalt während ihrer Geschäftsreisen haben. Ihre positive Rückmeldung zu unseren Betten und Matratzen ist besonders ermutigend.Wir hoffen, dass Sie uns weiterhin als Ihre bevorzugte Wahl für Ihre Geschäftsreisen betrachten. Es wäre uns eine Freude, Sie wieder bei uns im Adina Hotel Frankfurt Neue Oper begrüßen zu dürfen.Mit freundlichen Grüßen,Nicoletta KulDuty Manager