Property looked lovely. My understanding was the previous renters asked to extend their stay, which was granted, but the property was then double booked and bumped us out. I had emailed the property owner earlier in the day, received no response, and when we arrived, it was occupied. Trying to find other lodging in northern Scotland was a nightmare-it took 3 hours to find and get to other lodging. The owner did apologize and initially offered a free week in winter, then free week in summer, but we traveled from the US and are now limited in available vacation time. Very disappointed.