Luksushotellit - Gale, Albufeira

"1. Misleading Gluten-Free Promise Prior to our arrival, I contacted the hotel to confirm they could accommodate a guest with celiac disease. I was assured there would be gluten-free options available. In reality, the only offering was a single type of gluten-free bun—served every morning for the entire week. There were no cereals, muesli, or granola alternatives. This lack of variety was not only disappointing but unacceptable given the dietary needs communicated in advance. 2. Unhygienic Pool Area The pool area was shockingly neglected. It appeared to serve more as a birdbath than a guest facility, with seagulls and pigeons frequenting the space. Every sunbed was covered in bird droppings, and unlike other hotels (such as those in Spain, where sunbeds are washed daily), no cleaning was done throughout our stay. The level of filth was beyond anything I’ve encountered in a hotel setting. 3. Payment Dispute at Reception Upon check-in, the reception staff claimed my reservation had not been paid, despite the fact that it had been settled in advance. They were unable to locate the payment in their system and offered no resolution. Although the hotel claims affiliation with the Marriott chain, they had no record of the transaction and failed to follow up or confirm the payment later. No apology was offered for the confusion or the inconvenience caused."