Matkat – Galouvas

One of the best family and regional small hotel we have visited in 20 years in Crete. They really are very small hotel, familial style but they do their best to provide high level services: multiple pool, breakfast, sun towels. Amazing quality for price. I rarely write reviews but their work needs to be recognized. The only con of this hotel, despite what is written on Hotels.com, it's very remote in the moutain and far from Paleochora, so I recommend if you need to rest 2-3 days in a super appartment, but if you want to visit Paleochora and be close, better to chose a different place.

Hébergement très spacieux, avec des prestations de qualité. Personnel très agréable. Je recommande. 👍

The toilet seat was broken, and we had to wait half a day for it to be fixed. The Wi-Fi was terrible, and we couldn’t get a 5G signal at all. The soundproofing in the room was awful. On our last night, a couple staying in the room above us were fighting and shouting, waking us up at 4 a.m. We informed the manager, but he was unable to resolve the situation. As a result, the noise, shouting, and arguing continued, and we weren’t able to fall back asleep. Since it was our check-out day, we asked if it was possible to extend our stay in the room. The manager said they could only extend it by one hour, which wasn’t helpful. In the end, our entire day before the flight was ruined because we were exhausted from the lack of sleep. A few more downsides: It takes more than an hour to get to Chania from the hotel, and the bus is usually overcrowded. There are no shops nearby. On the positive side, the area is very peaceful, the beach is within walking distance, and the food offers a good variety to suit different tastes. Other than that, it’s pretty much the same as any standard all-inclusive hotel.