Highgate Independent – Garden City, New York

”Good hotel and location.”

”Terrible. I expected so much better for the price. Location was great, but that's where the positives end. Staff for check in was incredibly rude. Kept stopping check in with me to assist other travelers. Then got to the room and it was stifling. Called the front desk who said they would send someone to work on it, but the AC never actually cooled the room. Also, the shower was a safety hazard. Very slippery. I actually fell and hurt my hip. Made it painful to walk for the rest of the trip. I'm...

”Beautiful property, excellent location for our needs and the staff were super friendly and helpful. First class hotel at its finest. Lovely courtyard to relax and eat some lunch.”

”We enjoyed the location of the hotel! The property felt safe and clean, and the room was surprisingly spacious. Some noise from the streets carried very clearly to the room (7th floor), so it interrupted the sleep on occasion. The advertised breakfast was a disappointment - it’s just a coffee and a sweet pastry, which we had to request separately when the front desk said it’s not included in our stay (what it was and luckily we had it stated on the reservation).”

”Property was conveniently located to Times Square, subway, etc. but property/room was simply adequate. Furnishings were badly in need of refurbishing or replacement. Room had only one light which was the main overhead light. There was a very weak bedside lamp that was barely hanging on to the fixture. Dresser and desk were pretty scarred and banged up. The black out blinds behind the window sheers had no mechanism for raising and lowering so they hand to be rolled up by hand and rested on...