Dear Guest,Thank you for taking the time to provide your feedback on your recent stay with us. We're truly sorry to hear that your experience this time did not meet your expectations, especially considering your previous positive experiences at our hotel. Your comments regarding the room size, cleanliness, and perceived decline in service are concerning, and we sincerely apologize for any inconvenience caused.However, we're glad to hear that you still found the breakfast satisfactory, and we appreciate your feedback about the addition of sparkling wine to the menu. It's great to know that our location continues to meet your needs.Please know that we take your feedback seriously, and we will address the issues you've raised with our team to ensure that improvements are made. We value your loyalty as a repeat guest, and we hope to have the opportunity to regain your trust and welcome you back for a more positive experience in the future. If there's anything specific we can do to assist you further, please don't hesitate to let us know.Best regards,Hotel Hanza Team

Dear Guest, Thank you for your feedback. We are very sorry that you could not fully enjoy your staying at our hotel as you expected. Our SPA and fitness are already working. We are really sorry that the renovation did not end on the expected date, we kindly ask for your understanding. We hope to get another chance to prove you that we can do better and hope to see you again in the near future. Nice regards, Hotel Hanza Team