We really expected more from a 4 star hotel and this wasn't our first stay in Greece, so we know that you can get much better service for 4 stars.
First of all, the staff offten seemed indifferent towards guests. The bartender was obviously nervous a lot of times, maybe also under pressure but he was not supposed to show that in front of guests. A couple of waiters were also not very friendly. The young waitress with braid and glasses was an exception. She was really friendly and polite.
Tha staff at the reception was overall really good and helpful exept for the younger guy.
The room service was really not good, since our towels got changed only twice in 14 days. Every other time they got changed on our personal request at the reception (the used towels were on the floor and we expected the cleaning lady to change them). The same problem was with amenities such as shower gel, shampoo etc.
The food at the restaurant would have been ok if you would stay in the hotel for a week, but definitely not for a longer stay. It was repetitive and you have this feeling that you eat a same dish over and over again. Though, the semi-sweet wine, pancakes at breakfast buffet and baklavas were really great.
The hotel is located near the old town and the Acropoilis of Rhodes. Great 0-24 kiosk near by.