Chère Chloé,Je suis désolé d'apprendre que votre expérience à notre hôtel n'a pas été à la hauteur de vos attentes. Nous nous excusons sincèrement pour l'incident concernant l'entrée non autorisée dans votre chambre. Cela ne correspond en aucun cas à nos normes de sécurité et de confidentialité, et nous prendrons des mesures immédiates pour empêcher que cela ne se reproduise à l'avenir. Nous comprenons à quel point cette situation a pu être perturbante pour vous et nous vous prions d'accepter nos excuses les plus sincères.En ce qui concerne la disponibilité des massages, nous regrettons que vous n'ayez pas pu en profiter malgré notre offre. Nous nous efforçons constamment d'améliorer nos services et nous prendrons en compte vos commentaires pour éviter de créer des attentes déçues à l'avenir.Nous apprécions vos commentaires et nous espérons avoir l'occasion de vous accueillir à nouveau dans le futur pour vous offrir une expérience bien meilleure.Cordialement,Antonios GonianakisDirecteur général

Dear Irina,Thank you very much for your kind words! We take great pride in maintaining the beauty and cleanliness of our facility to ensure that our guests have a comfortable and enjoyable stay. Your positive feedback is truly appreciated, and we hope to have the pleasure of welcoming you back again soon! If there's anything specific you particularly enjoyed during your stay, please do let us know so we can continue to exceed your expectations.Guest ServicesNema Design Hotel & Spa

Dear Anne, thank you posting your review online! We are happy to see that you had such an amazing time here with us and your expectaions were met. We hope to welcome you back in the near future.Kind Regards,Eirini ArvanitakiGuest Experience AgentNema Design Hotel & Spa

Dear Colin, thank you posting your review online! We are happy to see that you had such an amazing time here with us and your expectaions were met. We hope to welcome you back in the near future. Kind Regards, Eirini Arvanitaki Guest Experience Agent Nema Design Hotel & Spa

Dear Sandra,Thank you for the perfect rating!We are delighted to see that you had an enjoyable stay with us and that our staff, facilities and services exceeded your expectations.We hope to welcome you back in the near future for another exceptional holiday experience.Warm regards,Eirini ArvanitakiGuest experience agentNEMA Design Hotel & Spa

Dear Mrs. Adeline, On behalf of the entire team of our Nema Design Hotel & Spa we would like to thank you for your kind preference to our property. As we mentioned upon your stay, we received your reservation with specific price and cancellation policy. Our policies, facilities and packages are written on our websites. Kindly note that we followed our payment policy. Aditionally, as you can see on our site, we don't have private beach.Rest assured that we take under consideration all of our guests ' comments and we do our best in order to make their stay a memorable one, as we did with you. We look forward to having the chance to welcome you in our property again during your next visit in island of Crete and exceed your expectations. Kind Regards, Guest Relations Department

Dear Jens, Thank you for your perfect rating! We are delighted to hear that you enjoyed your stay here with us as well as our facilities and services provided! We hope to welcome you back at Nema Design Hotel & Spa in the near future for another exceptional holiday experience. Warmest regards, Eirini Arvanitaki Guest Experience Agent Nema Design Hotel & Spa

Dear Robert, We would like to thank you for the perfect rating! We are really happy that you enjoyed our facilities and services provided and that your expectations were met. Looking forward to welcoming you back in the near future. Warmest regards, Eirini Arvanitaki Guest Experience Agent Nema Design Hotel & Spa

Dear Pierre, Thank you for taking the time to write your review. We appreciate your input, and since our guests' satisfaction is among our top priorities, we shall take your comments into serious consideration. We hope you give us another chance in the near future. Kind Regards,Eirini ArvanitakiGuest Experience AgentNema Design Hotel & Spa

Dear Tamir, thank you for sharing the experience you had with us. We appreciate your input. As guest satisfaction is amongst our top priorities, we shall take your comments into serious consideration. Kind Regards,Eirini ArvanitakiGuest Experience AgentNema Design Hotel & Spa

Dear Jenny, thank you posting your review online! We are happy to see that you had such an amazing time here with us and your expectaions were met. We hope to welcome you back in the near future.Kind Regards,Eirini ArvanitakiGuest Experience AgentNema Design Hotel & Spa

Dear Thi Nguyet Thu, thank you for the perfect rating! We are delighted to see that you had a wonderful holiday experience at Nema Design Hotel & Spa and that you have enjoyed our facilities and services. We hope you give us a chance to welcome you back in the near future.Kind Regards,Eirini ArvanitakiGuest Experience AgentNema Design Hotel & Spa

Dear Jael, Thank you for choosing Nema Design Hotel & Spa for your recent stay. Thank you for sharing your positive impressions about our hotel. We hope you give us another opportunity to welcome you and to offer you a very warm hospitality. Kind Regards, Evgenia Kondaurova Guest Experience Agent Nema Design Hotel & Spa

Dear Maya, thank you for posting your review online! We are glad to see that you enjoyed your stay here with us and our facilities and services provided. We hope to see you again in the near future!Kind Regards,Eirini ArvanitakiGuest Experience AgentNema Design Hotel & Spa

Dear Oz, thank you for taking the time to give us a review. We are glad to see that you enjoyed your stay here with us. We hope to welcome you back in the near future. Kind Regards, Eirini ArvanitakiGuest Experience AgentNema Design Hotel & Spa

Dear Anonymous, Thank you for your perfect rating! We are delighted that you enjoyed your stay here with us and had a wonderful holiday experience! We hope to welcome you again in the near future. Kind Regards,Eirini ArvanitakiGuest Experience AgentNema Design Hotel & Spa

Warm greetings from NEMA Design Hotel & Spa! Thank you so much for your review.We hope to welcome you back in the future. Warm Regards, Evgenia Kondaurova Guest experience agent Nema Design Hotel & Spa

Dear Thomas, Greetings from Nema Design Hotel & Spa! We would like to thank you for your perfect rating and your kind words about our staff. We are glad to see that you have enjoyed your stay here with us. We hope to welcom you back in the near future. Kind Regards,Eirini ArvanitakiGuest Experience AgentNema Design Hotel & Spa

Dear Dimitra, Thank you for taking the time to leave such a positive review! We are delighted to hear that you had a wonderful stay and that our staff, services and facilities provided exceeded your expectations.We appreciate your kind words and hope to welcome you back in the future.Kind Regards,Eirini ArvanitakiGuest Experience AgentNema Design Hotel & Spa

Dear ATHANASIA, Thank you for taking the time to leave us such a positive review! We are delighted to hear that you had an enjoyable stay with us and that our staff and services exceeded your expectations. We appreciate your kind words and hope to welcome you back in the future. Warm regards, Evgenia Kondaurova Guest experience agent Nema Design Hotel & Spa

Dear Marion, Thank you so much for choosing Nema Hotel Design & Spa for your stay and for the review! We are glad you enjoyed our facilities and services. We are looking forward to welcoming you back to Nema Design Hotel & Spa in the near future for another exceptional holiday experience. Warm regards, Evgenia Kondaurova Guest experience Agent Nema Design Hotel & Spa

Dear Thomas,Thank you for taking the time to leave such a positive review! We are delighted to hear that you had a wonderful stay and that our staff and facilities exceeded your expectations. We appreciate your kind words and hope to welcome you back in the future.Warm Regards,Evgenia KondaurovaGuest experience agentNema Design Hotel & Spa

Dear Enya, Thank you for your review and the kind words about our staff and service! We are glad that you enjoyed your stay at our hotel and we hope to welcome you back again in the near future. Warm Regards, Evgenia Kondaurova Guest Experience Agent Nema Design Hotel & Spa

Dear Emre, Thank you so much for taking the time to share your review! We are delighted to see that you enjoyed our facilities and services and had a wonderful experience at Nema Design Hotel & Spa! Your input is highly appreciated. We look forward to welcoming you back in the near future. Warmest Regards, Evgenia Kondaurova Guest experience Agent Nema Design Hotel & Spa

Dear TAMIR,We would like to thank you for your review and the perfect rating! We are really happy that your expectations were meet. Looking forward to welcoming you back in the near future.Warmest regards,Evgenia Kondaurova,Guest Experience Agent,NEMA Design Hotel & Spa

Dear George,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Eirini ArvanitakiGuest Experience AgentNema Design Hotel & Spa

Dear guest ,Warm greetings from Nema Design Hotel & Spa.Thank you so much for such a wonderful feedback about the hotel.It will be my pleausure to pass your lovely comments to the entire team that exceeded your expectations with their friendliness, warmth and attentiveness.We hope to welcome you back again in the near future!Warm regards,Evgenia KondaurovaGuest experience agentNema Design Hotel & Spa

Dear Fabian, Thank you so much for choosing Nema Hotel Design & Spa for your stay and for your review! We are glad you enjoyed our facilities and services. We are looking forward to welcoming you back to Nema Design Hotel & Spa in the near future for another exceptional holiday experience. Warm regards, Eirini Arvanitaki Guest Experience Agent Nema Design Hotel & Spa

Dear Julie, Thank you for the perfect rating! We are glad that you enjoyed your stay at our hotel and that we exceeded your expectations. We hope to welcome you back again in the near future. Warm Regards, Eirini Arvanitaki Guest Experience Agent Nema Design Hotel & Spa

Dear Marea,Thank you for your positive feedback following your recent stay at NEMA Design Hotel & Spa and for scoring us high on every level of our facilities and services provided, which is indeed much appreciated.We are looking forward to welcoming you back to Nema Design Hotel & Spa in the near future for another exceptional holiday experience.Warm Regards,Evgenia KondaurovaGuest experience agentNEMA Design Hotel & Spa

Dear Daniel,Thank you for taking the time to leave us such a positive review! We are delighted to hear that you had an enjoyable stay with us and that our staff and facilities exceeded your expectations.We appreciate your kind words and hope to welcome you back in the future.Warm regards,Evgenia KondaurovaGuest experience agentNEMA Design Hotel & Spa

Dear Sharon,We would like to thank you for your review and the perfect rating! We are really happy that your expectations were meet. Looking forward to welcoming you back in the near future.Warmest regards,Evgenia Kondaurova,Guest Experience Agent,NEMA Design Hotel & Spa

Dear Kristina, we would like to warmly thank you for taking the time to post such a positive review! We hope to welcome you back in Nema Design Hotel & Spa in the near future. Kind regards, Eirini ArvanitakiGuest Experience AgentNema Design Hotel & Spa

Dear Yasmina, We are happy to know that you enjoyed your stay here at Nema Design Hotel & Spa. We are grateful for your kind words about our staff and facilities. Your feedback regarding our cleanliness will be certainly taken into consideration. We hope to see you again in the near future! Warm Regards, Eirini Arvanitaki, Guest Experience Agent, NEMA Design Hotel & Spa.

Dear Oliver,Warm greetings from NEMA Design Hotel & Spa.Thank you for choosing our hotel for your recent vacation and for taking the time to review your stay with us.We appreciate a lot your kind comments about the room and our food selection. We are deeply sorry to hear about your disappointment, particulary in regards to the all inclusive option. We are saddened for failing to provide you with an exceptional service at the restaurant. Please accept our sincere apologies for the lapses that affected your enjoyment. Kindly be assured that every single point mentioned will be taken into consideration for future changes and improvements.Thank you again for bringing your concerns to our attention and giving us an opportunity to respond and improve.We truly hope to welcome you back in the future ensuring a perfect hospitality experience. Warm Regards, Evgenia KondaurovaGuest Experience AgentNema Design Hotel & Spa

Dear Jael, thank you so much for the perfect rating! We are delighted to see that you enjoyed our facilities and services and had a wonderful experience at Nema Design Hotel & Spa! We look forward to welcoming you back in the near future. Warmest Regards, Eirini Arvanitaki, Guest Experience Agent, Nema Design Hotel & Spa.

Dear Kristiyana, thank you so much for taking the time to share your review! We are delighted to see that you enjoyed our facilities and services and had a wonderful experience at Nema Design Hotel & Spa! Your input is very appreciated and valued to us. We look forward to welcoming you back in the near future. Warmest Regards, Eirini Arvanitaki, Guest Experience Agent, Nema Design Hotel & Spa

Dear Cor, Thank you for taking out the time and posting your review after your stay in our hotel. We are saddened to see that we have failed to provide you with the exceptional, first-class experience that you deserve. Please accept our sincere apologies for the lapses that affected your enjoyment. Your comments matter greatly to us as we plan to investigate and take all the necessary actions. We truly hope to have the opportunity to welcome you back at our property. Sincerely, Eirini Arvanitaki Guest Experience Agent Nema Design Hotel & Spa.

Dear Marco,Warm greetings from Nema Design Hotel & Spa.Thank you for sharing your positive feedback and highlighting your impressions about our cuisine.We look forward to welcoming you back and extend once again the warm greek hospitality standards.Warm regards,Evgenia KondaurovaGuest experience agentNema Design Hotel & Spa

Dear Paul,Thank you very much for taking the time to review your stay with us.We truly appreciate your positive words about the design of our hotel and our staff.However, please accept our sincere apologies for any inconvenience caused regarding the points that you focus on your feedback.Kindly rest assured that your valuble comments will be of investigation and we will keep improving our services and facilities.We wish to have the opportunity to welcome you again in our retreat and fulfill your highest expectations.Kind regards,Chrisa ChazdenGuest Experience ManagerNema Design Hotel & Spa

Dear Mildred,thank you for the perfect rating! We are glad you enjoyed our facilities and services. We hope to have you again with us in the near future. Kind Regards,Eirini ArvanitakiGuest Experience AgentNema Design Hotel & Spa