Brilliant front desk service, I was not impressed with the first room allotted to me and they kindly changed it without any question. They were friendly and informative about the parking and breakfast. Breakfast was good, although would expect full range of coffee options for decaf too. And needed a better fruit selection. The place we ate breakfast in was beautifully presented, staff were very attentive.
In general though I was really disappointed with how run down the hotel was, the carpet in the main staircase was stained, the room I was initially allocated on the 2nd floor had single glazed, metal edged windows with black mould round them, worse in the bathroom. The carpet was tired and the furniture old and dated. The noise from the industrial extractor units outside the room was the worst point, and that was why I requested a change. My new room on the fourth floor was much better, modern furniture and bathroom and good views over the city.
Overall not the quality I was expecting from the star rating and the price paid, especially as it was mid January!