Dear Xuan Nhan, We very much appreciate your comments regarding your stay at ibis Saigon Airport. It is always a pleasure to receive positive feedback about our unique location, very closed to Tan Son Nhat International Airport. Our guest satisfaction is utmost important to us and we always try to make sure you feel the most well-being while staying with us. Thank you again for sharing your experience, and we hope your next visit at ibis Saigon Airport will be as pleasant as the previous one. Sincerely, Marc DUPUIS General Manager

Dear Juliana,Thank you for taking the time to give us your feedback.Please accept my sincerest apologies for the difficulties you have mentioned, and be assured that the experience you described does not reflect the usual quality of service we provide. Regarding the last-minute cancel request, it is worth emphasizing that Expedia will not refund once you have pre-paid for your booking owing to the platform's policy. I regret that we could not provide further assistance in this situation.Once again, we sincerely apologize for any inconvenience caused and appreciate you sharing your concerns. We do hope to have the opportunity to better serve you in the near future.Sincerely yours,Marc DUPUIS,General Manager