Matkat – Holdenhurst

Studio suite(2 adults, 3yr old & 10 month old) Parking free Room:Great amount of space. Baby was crawling round and toddler enjoyed the spinning chair. Tv has freeview, amazon, netflix and is easily moved from bedroom to "lounge". There is a kettle with coffee, tea, milk, sugar & sweeteners. We took a plug in coolbox and did breakfast & dinner in the room with a portable chair for baby. Dated decor but clean, shower could have done with scrubbing into the nooks and some paint peeling above from steam damage. Barely heard the road with windows shut.Had hairdryer Staff: Receptionist very helpful every time we spoke to them. 1 pool staff member was young and not at all bothered about customer service but the other pool staff member was very helpful and told us we needed to book a pool slot in the future. Pool: could do with some in depth cleaning/upgrades - it was a major reason why i booked. Fairly small pool and people swimming lengths made it hard to use as a leisure pool with kids. There is ADULT only slots. Bridge needs taking out, it creates more of a hazard and with the wood rotting there is no reason for it to be there?! Changing facilities good but could use some anti slip flooring and also a sign for the baby change room-had no idea it was there as it looked like a store cupboard. Lockers with keys you do not have to pay for. Steam &jacuzzi good. Didnt use sauna. Good family base but if you want modern gleaming rooms, pay more elsewhere.Not a couple spa retreat imo

Entering the hotel was very difficult, especially with luggage. One can not get close to the hotel with car, so the guests have to carry their luggage a good distance. The room was very small, inadequately equipped and had practically no cupboards or storage space. The beds were comfortable.

Windows sealed shut, no fresh air in the room. Air conditioning didn’t work, reception would not provide us with a fan. Room booked for 3 people but only enough amenities for 2 people. Asked for extra pillows as only 1 provided per person, got told by reception they would give us some but when returning to the room nothing had been left and no one on reception. A staff member in the morning was rude to me as I had propped the door open with the chair as it was boiling inside. This was 10:30am when check out was 11am. The housekeeper demanded we shut the door as there were ‘guests sleeping’ but then proceeded to use the Henry Hoover in the room next door which was a lot noisier than we were. Overall an unpleasant experience and would not recommend.