Hae hotelleja – Knowsley District

”Arrived 30 minutes before check-in and appreciated we were early. We were told we couldn’t check in as there were others waiting but they would call us when we could and to wait in the bar which is at the reception area. Others left the bar to check in and we were not called. Then people arrived and checked straight in. After this happened a couple of times, I asked if we could check in yet. We could! No apology for not calling us forward. Room was dated and smelt of stale smoke in the...

”Everything was great”

”Stayed there for a wedding and the pumps were broke so flat drinks were served all day/night, nothing was done about it and food at the wedding was served without notification so we had none.”

”The apartment was excellent. Clean, comfortable and well equiped.”

”Friendly staff , room was clean, good breakfast ”

”The host cancelled this booking 3 hours before check in claiming issues with electrics and heating. She offered a sub standard property on Anfield Road, as a replacement with no reduction in cost even though the property offered was much cheaper. When we contacted Vrbo they held a three way conversation where the host said she was too busy to speak (even though support is 24/7) and we should email on the Monday after our weekend break was over. We passed the property we had paid for (the one...

”The house is stunning, with big bedrooms and cosy communal areas. The heated pool in the garden is absolutely brilliant. Would recommend.”

”I like house . loft area, conservatory, sofa and kitchen. I think if they need to change bed and mattress. Because not comfortable. They need to put lock inside toilets. because there is no lock to inside toilets.”