Hae hotelleja – Suffolk Coastal District

”Used the spa - staff in spa were lovely. Though two masseuses. both my partner and I booked the same treatment. We had completely different experiences. Both half hour one finished after 20 mins and one was full half hour. Lunch with the spa - the spa man who was lovely had to serve it. The restaurant staff refused to do anything. Didn’t clear plates nothing. 4 tables in there and 5 staff stood behind the bar talking ignoring my presence for a few minutes, I left and returned and when I asked...

”Room clean and comfortable , friendly staff.”

”Great family room with separate bunk beds for the children. Brilliant breakfast and canapes and staff were great. Only downside was the hot water wasnt working very well so had coldish showers.”

”Everything was amazing. Oliver was beyond helpful and kind!”

”We loved the staff at this hotel. Everybody was smiling friendly and helpful. The hotel was clean. The room was quiet with very comfortable bed and pillows. The food was good. All in all very welcoming and a lovely stay for us”

”Lady in red who checked me in ( twice now ) is amazing member off staff! Informed me off party that night. Room was requested and given which is large and roomy . Look forward to going back”

”Lovely venue”

”We had a comfortable overnight stay (very comfortable bed!). Having been to a wedding reception that day, we didn’t want much to eat, but found just what we wanted, even though the menu is not extensive. The food was good and the fish and chips are obviously a popular choice, and looked delicious. Breakfast was good. Staff very helpful and friendly.”

”Lovely hotel in a great location. Friendly staff and very clean. Good value for money. Beds and rooms were small and breakfast service slow (but we were warned of this beforehand!). We had city view rooms and they were nicer than we expected, as there was a field and partial sea view anyway. There is no air con but good quality fans were provided as standard, as well as a single duvet upon request. A pleasant stay, would recommend it for couples more than friends/family sharing (due to bed...

”Such great value. Free parking, large room, bedding clean and comfy, lovely and helpful staff. In fact Haroon was just wonderful, such a pleasant man and warm welcome. The room wasn't anything special but we only paid £45 so it was a bargain and I'd thoroughly recommend it.”

”Pristine”

”There was only one member of staff on reception at check in time which means multiple guests have to wait to check in. We went for lunch and had to ask firstly to order drinks and then again to order food. Unfortunately the burgers were way over cooked and the waiter had no incling that this might not be acceptable. It is unfathomable to me based on the price that a full breakfast wouldn’t be included in room rate.”