The worst experience in my life as a hotel!
1st the reception: it is clearly mentioned in the hotel pages that they organise airport transfer (very close to the airport) but no one from the hotel answered my emails(3!) . Once I called the hotel someone at the receptions said that they dont do transfers but he can organise a transfer with the price of 30 USD, Normal price in 100-150LE, which I tool at the arrival. Scam attempt
2. the room: We had booked a suite, when we arrived the room it has so bad fungus smell that we had to put the aircon to the max and open all windows, no one could enter the bathroom as it was so bad. this was 3am, t called to the reception who seem not to be surprised at all we could not stay in the room, they then organised another room but it was in the same small building just opposite side and it was the same, it was just cleaned better so you could only smell the odour from strong cleaning agent, this wore off quite soon and my daughter and I got nosebleed as a consequence.
3. the staff: At the restaurant they were simply unprofessional. Too close questions to my daughters (13 and 15) when I was present. on the 2nd breakfast (our last) I asked a spoon for myself and my daughter and this so called waiter went to the next table where 2 ladies were sitting and took the spoon from front of their noses!!! When I raised how can you do that he did not even care, just smiled and said they are clean. I impossible. Cont..