Majoituspaikan julkisivu illalla/yöllä

Arvostelut: Grand Makel Hotel Topkapi

5 out of 5
Grand Makel Hotel Topkapi
Maltepe Mah. Serce Kale Sok. No 1-1, Zeytinburnu Istanbul, Istanbul

Arvostelut

7,6

Hyvä

Arvosana 10 - Loistava. 36 kautta 90 arvostelua" "
Arvosana 8 - Hyvä. 21 kautta 90 arvostelua" "
Arvosana 6 - OK. 17 kautta 90 arvostelua" "
Arvosana 4 - Huono. 10 kautta 90 arvostelua" "
Arvosana 2 - Hirveä. 6 kautta 90 arvostelua" "

8,0/10

Siisteys

7,8/10

Henkilökunta ja palvelu

7,4/10

Palvelut/mukavuudet

7,4/10

Majoituspaikan kunto ja tilat

7,2/10

Ympäristöystävällisyys

Arvostelut

6/10 OK

Feruza

Liikematkailija
Прилетела на 5 ночей , в принципе отель не плохой . Только Внутри все старое. Старый ремонт. Но! Очень хорошая локация. Пешком можно ходить . Так же в отеле есть свой ресторан . Единственное очень раздражали горничные , стучались в 8:30 утра , а так все нормально.
Yöpyi 7 yötä huhtikuussa 2024

8/10 Hyvä

Joan, St. John

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The staff were very friendly and helpful. However, room service needs improvent with how the food is delivered. The food should be covered in order to keep it hot. Otherwise the food was prepared well. The walls are very thin i could hear guest's conversations in the next room which kept me awake until after 2 a.m. Otherwise nice property and conveniently located to where i needed to be.
Yöpyi 9 yötä helmikuussa 2024
Guest Relations Officer vastasi 8.3.2024
Dear Joan,Thank you very much for your comments. Your positive feedback about our team was shared with our management. Your contributive feedback about how the food should be delivered was also shared with our F&B department in order to improve ourselves. Unfortunetely there is nothing we can do about thin walls except you calling reception and changing your room with a quiter one. We will be grateful to see you again in our hotel in close future.Best RegardsGuest Relations OfficerBurcu Gölge

4/10 Huono

Mehmet emin

Liikematkailija
Huonoa: Siisteys ja majoituspaikan kunto ja tilat
Yöpyi 1 yön tammikuussa 2024
Guest Relations Officer vastasi 16.1.2024
Dear Guest,Thank you for taking the time to share your feedback.I am sad to learn that your stay at the Grand Makel Hotel did not fulfill your expectations. Your constructive feedback has been noted and shared with the team and will be used for improvement of our services.We look forward to welcoming you back in the near future..Kind Regards,Guest Relations OfficerBurcu Gölge

10/10 Loistava

Sarbast

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
It was soo good
Yöpyi 4 yötä joulukuussa 2023
Guest Relations Officer vastasi 27.12.2023
Dear Guest, We are thankful for your comments and the time taken to post them. I am delighted to hear that our services met your expectations. I will ensure that your feedback is shared with the team, this will motivate us to keep working for our ultimate goal, service excellence indeed.I look forward to welcome you back in not a too distant future to Grand Makel HotelKind Regards,Guest Relations OfficerBurcu Gölge

8/10 Hyvä

Jena

Hyvää: Henkilökunta ja palvelu
Was my 1st stay in Istanbul having breakfast on the top floor good idea if the have windows clean so we can see the views Front desk staff smoking behind the door not bothering to come out to talk to me You can’t see the smoking you can smell it did give me very good impression sticking his head out and mumbling very sad 😞
Yöpyi 3 yötä lokakuussa 2023
Guest Relations Officer vastasi 6.11.2023
Dear Guest,Above all I want to thank you for taking the time to send your review.I appreciate your positive comments about our hotel and you can be sure that I will share them with the team; this will motivate us to keep working in order to provide the service that our guests expect from us.We look forward to welcoming you back soon..Kind Regards,Guest Relations OfficerBurcu Gölge

6/10 OK

Osama

Hyvää: Henkilökunta ja palvelu
Yöpyi 2 yötä lokakuussa 2023
Guest Relations Officer vastasi 30.10.2023
Dear Guest, Thank you very much for your kind comments. Your positive comments and your constructive comments have been shared with all team members. I am happy to hear that you have enjoyed your stay and my team have met your expectations.I look forward to welcome you back in not a too distant future to the Grand Makel Hotel Kind Regards,

6/10 OK

Lioudmila

Very bad breakfast.
Yöpyi 4 yötä lokakuussa 2023
guest relations vastasi 16.10.2023
Dear Guest,Above all I want to thank you for taking the time to send your review.I appreciate your positive comments about our hotel and you can be sure that I will share them with the team; this will motivate us to keep working in order to provide the service that our guests expect from us.We look forward to welcoming you back soon..Kind Regards,Guest Relation OfficerBurcu Gölge

4/10 Huono

Tarkistettu asiakas

Liikematkailija
Hyvää: Siisteys
Huonoa: Henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Girişten itibaren somurtkan ve bunaldığı belli personel, otel restoranı çok özensiz, asansör beklemek büyük sorun, odalar eski ama temiz, prizler adeta gizlenmiş. Otoparkı var diye seçtim ama burası yerine başka bir otel ve otopark şeklinde ayarlanabilir.
Yöpyi 2 yötä syyskuussa 2023
guest relations vastasi 11.10.2023
Dear Guest,Thank you for taking the time to share your feedback.I am sad to learn that your stay at the Grand Makel Hotel did not fulfill your expectations. Your constructive feedback has been noted and shared with the team and will be used for improvement of our services.We look forward to welcoming you back in the near future..Kind Regards,Guest Relation OfficerBurcu Gölge

10/10 Loistava

Abdelkrim

Yöpyi 5 yötä syyskuussa 2023
Guest Relations Officer vastasi 29.9.2023
Dear Guest, We are thankful for your comments and the time taken to post them. I am delighted to hear that our services met your expectations. I will ensure that your feedback is shared with the team, this will motivate us to keep working for our ultimate goal, service excellence indeed.I look forward to welcome you back in not a too distant future to Grand Makel HotelKind Regards,Guest Relations OfficerBurcu Gölge

2/10 Hirveä

Mamoun

Huonoa: Siisteys ja henkilökunta ja palvelu
Yöpyi 4 yötä elokuussa 2023
Guest Relations Officer vastasi 29.9.2023
Dear Guest,First of all I would like to take this opportunity to thank you for choosing the Grand Makel Hotel for your recent stay.I was sorry to hear that your stay did not uphold to the Grand Makel Hotel standards and excellence we strive to deliver consistently. Your elaborate feedback will be extremely valuable as it provides us with an opportunity to assess and improve our service at every level.I hope we can have the chance to serve you in the future in order to again back your trust..Kind Regards,Guest Relations OfficerBurcu Gölge

10/10 Loistava

malak

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Very clean i like the hostes thus very classy very resembles for the price and pursu she is the best from tbe trM uou should like her
Yöpyi 1 yön kesäkuussa 2023
Guest Relations Officer vastasi 4.7.2023
Dear Guest, We are thankful for your comments and the time taken to post them. I am delighted to hear that our services met your expectations. I will ensure that your feedback is shared with the team, this will motivate us to keep working for our ultimate goal, service excellence indeed.I look forward to welcome you back in not a too distant future to Grand Makel HotelKind Regards,Guest Relation OfficerBurcu Gölge

2/10 Hirveä

Orazmuhammet

Yöpyi 1 yön kesäkuussa 2023
Guest Relation Officer vastasi 19.6.2023
Dear Guest,Thank you for taking the time to share your feedback.I am sad to learn that your stay at the Grand Makel Hotel did not fulfill your expectations. Your constructive feedback has been noted and shared with the team and will be used for improvement of our services.We look forward to welcoming you back in the near future..Kind Regards,Guest Relation OfficerBurcu Gölge

10/10 Loistava

Nabil Haj

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Very welcoming hotel, I usually stay in Grand Makel when I come to Turkey. Staff are professionals and friendly, check in was easy with Emre, and the manager Burcu was amazing and she was making sure the guests are satisfied and happy with their stay at the hotel. I recommended this hotel if you are traveling for business or with your family
Yöpyi 1 yön kesäkuussa 2023
Guest Relations Officer vastasi 10.6.2023
Dear Guest, We are thankful for your comments and the time taken to post them. I am delighted to hear that our services met your expectations. I will ensure that your feedback is shared with the team, this will motivate us to keep working for our ultimate goal, service excellence indeed.I look forward to welcome you back in not a too distant future to Grand Makel HotelKind Regards,Guest Relations OfficerBurcu Gölge

10/10 Loistava

Orazmuhammet

Yöpyi 2 yötä toukokuussa 2023
Reservation Department vastasi 17.5.2023
Orazmuhammet Bey,Nazik geri dönüşünüz için teşekkür ederiz.Konaklamanızdan memnun kalmanıza çok sevindik.Sizleri otelimizde tekrar ağırlamayı heyecanla bekliyoruz.Saygılarımla

10/10 Loistava

Marcel, Baabe

Reservation Department vastasi 7.3.2023
Dear Marcel,Thanks a lot for your kind feedback.We hope to see you again here.Kind Regards

10/10 Loistava

Ali Osman

Yöpyi 1 yön marraskuussa 2022
Rezervasyon Departmanı vastasi 5.12.2022
Merhaba Ali Osman Bey,Nazik geri dönüşünüz için teşekkür ederiz.Konaklamanızdan memnun kalmanıza çok sevindik.Sizleri otelimizde tekrar ağırlayabilmeyi umuyoruz.Saygılarımızla

6/10 OK

Andrew

Yöpyi 5 yötä marraskuussa 2022

10/10 Loistava

Glexer

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön marraskuussa 2022
Reservation Department vastasi 17.11.2022
Dear Glexer,Thanks a lot for your positive feedback.We are glad to hear that you enjoyed your stay.We are looking forward to welcome you again.Best Regards

10/10 Loistava

Paul

Yöpyi 1 yön marraskuussa 2022
Reservation Department vastasi 14.11.2022
Dear Paul,Thank you for your positive feedback.It was our great pleasure to host you.We hope to see you again.Best Regards

8/10 Hyvä

Mehdi

Yöpyi 6 yötä lokakuussa 2022

6/10 OK

Aaron

Matkusti pienten lasten kanssa
Hyvää: Henkilökunta ja palvelu
Huonoa: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Nice staff poor room condition phone and airconditioning not working in the room, pool spa not open even in hot days it’s always under renovation apparently, area around is good coffee shop restaurant bus train 5 minutes walking it’s definitely not 5 star maybe 3-4 star but over all turkey hotels are all over rated any hotel you chose take 1-2 stars away from what the state on the website. Never trust the photos of any hotels I have stayed in many hotels in Istanbul and Antalya none of them match the photos
Yöpyi 4 yötä syyskuussa 2022
Reservation Department vastasi 9.11.2022
Dear Aaron,Thanks a lot for your kind feedback!Our Spa has been completely demolished and being rebuilt in order to provide better service to our valued guests. That's why it takes a long time to be open. The renovation works will be finished by the new year and We will welcome 2023 with our new spa.I hope you will stay again in our hotel and experience our new facilities.Best Regards

4/10 Huono

ÖZKAN

Liikematkailija
Huonoa: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 3 yötä syyskuussa 2022
Reservation Department vastasi 9.11.2022
Sayın Özkan,Geri dönüşünüz için teşekkür ederiz.Sizlere daha iyi hizmet sunabilmek için daha çok çalışacağız.Saygılarımla

8/10 Hyvä

Roshni

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Een fijn hotel met correcte beveiliging. Het ontbijt heb ik helaas gemist. Het is vooral een hygiënisch hotel! Mooie grote ruime kamer wat betreft de standaard kamer. En snelle service als je de receptie belt vanuit je kamer.
Yöpyi 1 yön syyskuussa 2022
Reservation Department vastasi 9.11.2022
Dear Roshini,Thanks a lot for your kind feedback!We hope to welcome you again in our hotel.Best Regards

8/10 Hyvä

Medhat

Yöpyi 3 yötä syyskuussa 2022

10/10 Loistava

Yildiz

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 4 yötä syyskuussa 2022
Reservation Department vastasi 9.11.2022
Sayın Yıldız,Nazik geri dönüşünüz için çok teşekkür ederiz!Sizi otelimizde tekrar ağırlamayı umuyoruz.Saygılarımla

8/10 Hyvä

Samer

Yöpyi 2 yötä elokuussa 2022

2/10 Hirveä

Andy

Matkusti kumppanin kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
Huonoa: Palvelut/mukavuudet
This property I did not like it at all. Yes it’s convenient because you have restaurants very close to the hotel. Which is convenient. But is relatively far from the main area in Istanbul. The air conditioning system was horrible, did not cool the room at all. The Wifi connection was horrible.
Yöpyi 7 yötä heinäkuussa 2022

8/10 Hyvä

Asjad

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja huoneen mukavuus
Yöpyi 3 yötä elokuussa 2022

10/10 Loistava

Niesha

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I absolutely will be back, I enjoy my stay, the staff were extremely helpful. The only thing the I’m not used to is not ice machines…(I think that’s an American thing). But it was perfect. Do yourself a favor and stay here, the view is gorgeous as well. And room service, top notch!!
Yöpyi 5 yötä heinäkuussa 2022

4/10 Huono

Patrice

Huonoa: Henkilökunta ja palvelu
Yöpyi 9 yötä kesäkuussa 2022

2/10 Hirveä

Shaker

Matkusti perheen kanssa
Huonoa: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The home keeping not often the restaurant service it’s very bad
Yöpyi 2 yötä kesäkuussa 2022

10/10 Loistava

Marcel, Baabe

Yöpyi 7 yötä kesäkuussa 2022

10/10 Loistava

Carla

Yöpyi 1 yön kesäkuussa 2022

6/10 OK

iman

Matkusti perheen kanssa
Hyvää: Siisteys ja huoneen mukavuus
It didn't look like 5star hotel
I thought I booked 5 star hotel and its going to be very nice hotel but it turns like 3star hotel.. I didn't like the small of the hotel and it looks old hotel and they need to put in the front desk some one to speak good English
Yöpyi 1 yön toukokuussa 2022

4/10 Huono

Linda

Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu
Huonoa: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Mon mari et moi avons passé 5 nuits dans cette hôtel. Le seul point positif est qu’il est a 5min à pied du tramway T1 qui dessert les grands points touristiques et vous permet de ne pas compter sur les taxis (a éviter fortement beaucoup beaucoup d’escrocs !). L’hôtel est vieillot, les chambres pareil avec beaucoup de rafistolages, il y a que le restaurant qui est moderne mais cher pour ce que c’est. Cependant le personnel était sympa, sauf la jeune femme a l’accueil derrière l’ordi le soir, pas aimable du tout…
Yöpyi 5 yötä toukokuussa 2022

6/10 OK

Nicholas

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
Huonoa: Majoituspaikan kunto ja tilat
This is NOT a 5-star hotel. It was a good stay but when I book 5star that’s what I expect. Disappointed. For the $ pick something different.
Yöpyi 1 yön toukokuussa 2022
Sabiha Sarıcı vastasi 18.5.2022
Dear Nicholas, Thanks for your feedback. We'll try harder to improve our service and facilities. Best Regards

10/10 Loistava

Anas

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Vey nice and spacious rooms, friendly team and helpful, modern decoration and good condition, prime location.
Yöpyi 7 yötä huhtikuussa 2022
Sabiha Sarıcı vastasi 6.5.2022
Dear Anas, Seeing that you enjoyed your stay makes us really happy. We are grateful for your nice review, thanks a lot! Hope to see you here again! Best Regards

10/10 Loistava

Burhan

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Nice hotel
It’s a pretty good hotel. I have no complaints.
Yöpyi 10 yötä maaliskuussa 2022
Sabiha Sarıcı vastasi 22.3.2022
Dear Burhan, We are happy to see that you enjoyed your stay. Thank you very much for your kind feedback. We hope to see you again. Best Regards

10/10 Loistava

Ahood

Yöpyi 5 yötä helmikuussa 2022
Sabiha Sarıcı vastasi 17.3.2022
Dear Ahood, It's nice to see that you enjoyed your stay. We are very grateful for your positive review. We hope to see you again soon. Best Regards

10/10 Loistava

Lucia, TALLAHASSEE

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
It was one of the hotels recommended to me during my stay to recover from surgery. The staff is friendly and very responsive to any issues you may have. It is within walking distance to public transportation, shopping, dining, a short drive to the hospital. If you're a vegan like me, a local grocery is right around the corner with plenty of fresh vegetables and fruit. Be sure to request a room on an upper floor to get the best internet connection as well as some nice city views. I recommend the Single City View. It's difficult to gauge size from the photos, but for a person traveling alone, it was very comfortable. The area seems quite safe and, as a single female, I was quite comfortable walking to and from this hotel both during the day and evening. As I made friends in the area, I didn't have time to check out the amenities, but I'm sure they are great, too. Again, I enjoyed my stay. I have recommended this hotel to several people on YouTube who messaged me about my experience, but I guess the best review I can give is to say that I plan on returning to Turkey later this year and if I do, I would like to stay at the Grand Makel again.
Yöpyi 7 yötä helmikuussa 2022
Ulas BASKAYA (Front Office Manager) vastasi 10.3.2022
Miss Lucia, First of all, thank you very much for these nice comments We promise that we will please you in the same way when you come to our hotel again, we look forward to seeing you back at our hotel and watching your new videos for youtube, Sincerely

10/10 Loistava

Alperen

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I like very much
Yöpyi 1 yön helmikuussa 2022
Sabiha Sarıcı vastasi 9.2.2022
Alperen Bey, güzel değerlendirmeniz için çok teşekkür ederiz. Sizleri ağırlamaktan büyük mutluluk duyduk. Sizi tekrar ağırlamayı sabırsızlıkla bekliyoruz. Saygılarımla

10/10 Loistava

saad

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön joulukuussa 2021
Sabiha Sarıcı vastasi 27.12.2021
Dear Saad, Thanks a lot for your kind feedback. We are very happy to see that you enjoyed your stay. We are looking forward to see you here again. Best Regards

10/10 Loistava

Ejder

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön joulukuussa 2021
Sabiha Sarıcı vastasi 24.12.2021
Dear Ejder, Thanks a lot for your kind feedback. It's very nice to see that you enjoyed your stay. We hope to see you again here. Best Regards

10/10 Loistava

Timothy

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Good hotel and nice helpful staff
Yöpyi 3 yötä joulukuussa 2021
Sabiha Sarıcı vastasi 23.12.2021
Dear Timothy, It's so nice to see your kind comment.Thanks a lot for your feedback.We are looking forward to see you here again. Best Regards

6/10 OK

Marcel Roger, Baabe

Huonoa: Majoituspaikan kunto ja tilat
Ich finde es schade dass es nur türkische Programme gibt als ich in der Suite war hatte ich wenigstens die Möglichkeit Netflix zuschauen jetzt war es sehr anstrengend. Im Großen und Ganzen ok aber die Zimmer sind halt schon etwas in die Jahre gekommen. Raucherzimmer wären auch toll oder zumindest auf den Balkon rauchen.
Yöpyi 5 yötä marraskuussa 2021
Sabiha Sarıcı vastasi 23.12.2021
Dear Marcel, Thanks for your feedback and recommendations. We'll try our best to improve our facilities. We hope to see you here again. Best Regards

10/10 Loistava

phillip

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Enjoyed my stay
Yöpyi 4 yötä marraskuussa 2021
Sabiha Sarıcı vastasi 23.12.2021
Dear Phillip, Thanks for your kind feedback. It's nice to hear that you enjoyed your stay.We are looking forward to see you here again. Best Regards,

4/10 Huono

Tarkistettu asiakas

Matkusti perheen kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
not good experience
not as expected
Yöpyi 1 yön lokakuussa 2021
Sabiha Sarıcı vastasi 23.12.2021
Dear Madam/Sir, We are sorry to hear your dissatisfaction. We hope to host you again in our hotel.Thanks for your feedback. Best Regards

10/10 Loistava

Romy

Yöpyi 1 yön lokakuussa 2021
Sabiha Sarıcı vastasi 15.10.2021
Thanks a lot your kind feedback, we hope to see you again here.

10/10 Loistava

Malika

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Très bonne hotel
Yöpyi 5 yötä syyskuussa 2021
Sabiha Sarıcı vastasi 15.10.2021
Thanks a lot your kind feedback, we hope to see you again here.

4/10 Huono

Sam

Huonoa: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 3 yötä elokuussa 2021
Sabiha Sarıcı vastasi 13.9.2021
Dear Sam, Thanks for your feedback. We hope to see you again. Best Regards