Matkat – Isternia

The room we were given was located above the parking garage and had no windows. It was so small that we couldn’t fit our bags in it. To make matters worse, the room smelled like cat urine. When I called the receptionist, she told me to deal with it. I will never return. I believe the positive reviews for this property are misleading, as I based my stay on those reviews.

The pool waiters we kind, but it seemed like they avoided us compared to those that spoke the language, I had to get up to get anything before they would notice and offer help. Others next to us were waited on all day. We were tipping really well at first too, so not sure what the issue was. The property and other staff were fantastic. I would highly recommend Anax if you will be staying on Mykonos.

Liked: Staff Helena? on reception and Thanos in restaurant. Both extremely helpful, approachable and professional. Room Breakfast Roof top pool. Any issues raised were resolved in a prompt and professional manner. Disliked: Housekeeping issues re dust in/ around bed frame Ashtrays left with cigarettes ends in it from previous guests. ( we are non smokers) Not enough staff serving breakfast and Thanos, although new, seemed to be left to oversee taking orders and serving a busy restaurant.

Everything was perfect! Staff extremely helpful, breakfast also wonderful and with a very wide selection