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Arvostelut: Shangri-La Jakarta

5 out of 5
Shangri-La Jakarta
Kota BNI, JL. Jend. Sudirman Kav. 1, Jakarta, Jakarta

Arvostelut

9,2

Upea

Arvosana 10 - Loistava. 387 kautta 571 arvostelua" "
Arvosana 8 - Hyvä. 142 kautta 571 arvostelua" "
Arvosana 6 - OK. 31 kautta 571 arvostelua" "
Arvosana 4 - Huono. 7 kautta 571 arvostelua" "
Arvosana 2 - Hirveä. 4 kautta 571 arvostelua" "

9,4/10

Siisteys

9,4/10

Henkilökunta ja palvelu

9,4/10

Palvelut/mukavuudet

9,0/10

Majoituspaikan kunto ja tilat

8,8/10

Ympäristöystävällisyys

Arvostelut

10/10 Loistava

Markus

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä tammikuussa 2019
Andrew den Oudsten vastasi 12.2.2019
Thank you for giving us your review. We appreciate your feedback and we look forward to welcoming you back in the future. With Best Regards, Andrew den Oudsten General Manager

8/10 Hyvä

Tapio

Hyvää: Siisteys, henkilökunta ja palvelu ja huoneen mukavuus
Yöpyi 1 yön heinäkuussa 2017
Dear Tapio, Thank you for giving us a four stars rating. We appreciate your feedback and we look forward to welcoming you back at our hotel. With Best Regards, Andrew den Oudsten General Manager

6/10 OK

Tarkistettu asiakas

Hyvää: Henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
Homeinen ja kallis hotelli
Hinta laatusuhde tosi surkea koska erittäin kallis hotelli ja huoneet homeisia. Palvelu hidasta, ei osaavaa. Mikään ei selitä korkeata hintaa. Henkilökunta ystävällistä mutta se ei riitä. Käytetty valuuttakurssi surkea eikä kerrota että nurkan takaa löytyy ATM jne.

10/10 Loistava

Vladimir

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
One of the best hotels we’ve stayed in, we’ve been to over 50 countries. The hotel is gorgeous, fitness center is the best with free weights, and all the equipment you need.. and then the sauna, steam room, cold plunge.. we had an unbelievable stay! Thank you!
Yöpyi 1 yön maaliskuussa 2024
Hotel Management vastasi 4.4.2024
Dear Valued Guest, Thank you for sharing your review. I am glad our overall service and facilities have made your stay an excellent one. It is an honor to be of service to you and we look forward to welcoming you back in the future. With Best Regards, Timothy Wright General Manager

10/10 Loistava

Paul

Yöpyi 3 yötä maaliskuussa 2024
Hotel Management vastasi 19.4.2024
Dear Valued Guest, Thank you for sharing your review. I am glad our overall service and facilities have made your stay an excellent one. It is an honor to be of service to you and we look forward to welcoming you back in the future. With Best Regards, Timothy Wright General Manager

10/10 Loistava

Greg

Yöpyi 4 yötä helmikuussa 2024
Hotel Management vastasi 25.3.2024
Dear Valued Guest, Thank you for sharing your review. I am glad our overall service and facilities have made your stay an excellent one. It is an honor to be of service to you and we look forward to welcoming you back in the future. With Best Regards, Timothy Wright General Manager

8/10 Hyvä

Wafi

Matkusti ryhmän kanssa, Liikematkailija
Hyvää: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Nice hotel, clean rooms.
Yöpyi 1 yön helmikuussa 2024
Hotel Management vastasi 5.3.2024
Dear Valued Guest, Thank you for sharing your review. I am glad our overall service and facilities have made your stay an excellent one. It is an honor to be of service to you and we look forward to welcoming you back in the future. With Best Regards, Timothy Wright General Manager

10/10 Loistava

Stephen

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Extreme glamour. Gorgeous lavish rooms, an unthinkable continental breakfast, and impressively large lounge and pool grounds. There are tennis courts, a 24 hour gym, and there was live music in the lounge both nights we were there. The biggest surprise for me was the spa -- there's a full nordic spa circuit that is free to use, complete with hot tub, cold plunge, sauna, and steam room. Service was the best I've experienced. Absolutely worth the money.
Yöpyi 2 yötä helmikuussa 2024
Hotel Management vastasi 1.3.2024
Dear Valued Guest, Thank you for sharing your review. I am glad our overall service and facilities have made your stay an excellent one. It is an honor to be of service to you and we look forward to welcoming you back in the future. With Best Regards, Timothy Wright General Manager

10/10 Loistava

Zoe, Sydney

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The staff were amazing and so friendly I couldn’t fault them
Yöpyi 2 yötä helmikuussa 2024
Hotel Management vastasi 23.2.2024
Dear Valued Guest, Thank you for sharing your review. I am glad our overall service and facilities have made your stay an excellent one. It is an honor to be of service to you and we look forward to welcoming you back in the future. With Best Regards, Timothy Wright General Manager

10/10 Loistava

Kim

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
좋아요
친절하고 청결합니다. 아주만족스러운 숙박이었습니다
Yöpyi 2 yötä helmikuussa 2024
Hotel Management vastasi 21.2.2024
Dear Valued Guest, Thank you for sharing your review. I am glad our overall service and facilities have made your stay an excellent one. It is an honor to be of service to you and we look forward to welcoming you back in the future. With Best Regards, Timothy Wright General Manager

10/10 Loistava

Roy

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön tammikuussa 2024
Hotel Management vastasi 13.2.2024
Dear Valued Guest, Thank you for sharing your review. I am glad our overall service and facilities have made your stay an excellent one. It is an honor to be of service to you and we look forward to welcoming you back in the future. With Best Regards, Timothy Wright General Manager

10/10 Loistava

Peter

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Very good experience. We like Shangri-La. Everything available in one Hotel. No need to go out. Wonderful and friendly service make the stay unique.
View from 18th floor.
Yöpyi 3 yötä tammikuussa 2024
Timothy Wright - General Manager vastasi 16.1.2024
Dear Peter, Thank you for sharing your review. It is a pleasure to have you as our guest and we look forward to welcoming you back in the future. With Best Regards, Timothy Wright General Manager

8/10 Hyvä

Soon

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä joulukuussa 2023
Timothy Wright General Manager vastasi 2.1.2024
Dear Soon,Thank you for sharing your review.We always strive to maintain our quality and your feedback is surely valuable for our improvement.It is a pleasure to have you as our guest and we look forward to welcoming you back in the future.With Best Regards,Timothy WrightGeneral Manager

10/10 Loistava

Paul

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Amazing stay
Emi in the breakfast restaurant brought me a ginger tea for my cough that was super nice
Yöpyi 1 yön joulukuussa 2023
Timothy Wright General Manager vastasi 26.12.2023
Dear Paul,Thank you for sharing your review.I am glad to know that our overall service has made your stay a pleasant one. We appreciate your recognition of Emi. I am sure she will be proud to read your compliment.It is a pleasure to have you as our guest and we look forward to welcoming you back in the future.With Best Regards,Timothy WrightGeneral Manager

10/10 Loistava

Jae Hyung

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön lokakuussa 2023
Timothy Wright - General Manager vastasi 14.12.2023
Dear Jae Hyung,Thank you for sharing your review. It is a pleasure to have you as our guest and we look forward to welcoming you back in the future. With Best Regards,Timothy Wright General Manager

6/10 OK

Mustafa

Yöpyi 1 yön joulukuussa 2023
Timothy Wright General Manager vastasi 2.1.2024
Dear Thank you for sharing your review.We always strive to maintain our quality and your feedback is surely valuable for our improvement.It is a pleasure to have you as our guest and we look forward to welcoming you back in the future.With Best Regards,Timothy WrightGeneral Manager

10/10 Loistava

Shuhao

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön marraskuussa 2023
Timothy Wright - General Manager vastasi 23.11.2023
Dear Shuhao,Thank you for sharing your review.It is a pleasure to have you as our guest and we look forward to welcoming you back in the future.With Best Regards,Timothy WrightGeneral Manager

10/10 Loistava

Ronally

Yöpyi 3 yötä marraskuussa 2023
Timothy Wright - General Manager vastasi 21.11.2023
Dear Ronally,Thank you for sharing your review.I am glad to know our overall services have made your stay a pleasant one.It is a pleasure to have you as our guest and we look forward to welcoming you back in the future.With Best Regards,Timothy WrightGeneral Manager

10/10 Loistava

Nadiem

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
It was a return trip after many years and good to see Shangri-la has kept it's standards for good service and personalized hospitality.
Yöpyi 1 yön marraskuussa 2023
Timothy Wright - General Manager vastasi 17.11.2023
Dear Nadiem,Welcome back to Shangri-La Jakarta and thank you for your kind feedback.I am glad our colleagues' services have made a positive and lasting impression on you.It is a pleasure to have you as our guest and we look forward to welcoming you back in the future.With Best Regards,Timothy WrightGeneral Manager

10/10 Loistava

firmansyah Luasan

Yöpyi 1 yön lokakuussa 2023
Timothy Wright - General Manager vastasi 13.11.2023
Dear Firmansyah,Thank you for sharing your review.I am glad to know our overall services have made your stay a pleasant one.We appreciate your feedback and we look forward to welcoming you back in the future.With Best Regards,Timothy WrightGeneral Manager

8/10 Hyvä

SHIRO

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
レストランの飲み物について
清潔さが行き届いている。非常に良いと思います。中華料理店で食事をしましたが、アルコール類がビールしかありませんでした。紹興酒とか、ウイスキー等揃えておいた方が良いと思います。
Yöpyi 2 yötä lokakuussa 2023
Timothy Wright - General Manager vastasi 6.11.2023
Dear Shiro,Thank you for sharing your review.I am very pleased to know that our cleanliness and overall facilities have made your stay a pleasant one.Appreciate your feedback on JIA's beverage selection. We always strive to maintain our quality and your feedback is surely valuable for our improvement.It is a pleasure to have you as our guest and we look forward to welcoming you back in the future.With Best Regards,Timothy WrightGeneral Manager

10/10 Loistava

Masafumi

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
All staff at the hotel were very friendly and I felt that I am welcomed from arrival to departure.
Yöpyi 1 yön lokakuussa 2023
Timothy Wright - General Manager vastasi 30.10.2023
Dear Masafumi,Thank you for staying with us and for your kind appreciation to our colleagues.We appreciate your feedback and we look forward to welcoming you back in the future.With Best Regards,Timothy WrightGeneral Manager

10/10 Loistava

Gautam

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Fabulous stay at Shangri La. would definitely recommend.
Yöpyi 3 yötä lokakuussa 2023
Timothy Wright - General Manager vastasi 17.10.2023
Dear Gautam,Thank you for sharing your review.I am glad to know you had an enjoyable stay with us.We appreciate your feedback and we look forward to welcoming you back in the future.With Best Regards,Timothy WrightGeneral Manager

8/10 Hyvä

Stephane

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä lokakuussa 2023
Timothy Wright - General Manager vastasi 17.10.2023
Dear Stephane,Thank you for sharing your review.I am glad to know you had an enjoyable stay with us.We appreciate your feedback and we look forward to welcoming you back in the future.With Best Regards,Timothy WrightGeneral Manager

10/10 Loistava

Dhiraj

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Beautiful place with fantastic staff all across
Excellent service made me feel like at home and welcomed
Yöpyi 3 yötä lokakuussa 2023
Timothy Wright - General Manager vastasi 12.10.2023
Dear Dhiraj,Thank you for choosing Shangri-La Jakarta as your preferred hotel in the city.I am glad to know our colleagues' services have made a positive and lasting impression on you.We appreciate your feedback and we look forward to welcoming you back in the future.With Best Regards,Timothy WrightGeneral Manager

10/10 Loistava

Jae Hyung

Yöpyi 1 yön elokuussa 2023
Timothy Wright - General Manager vastasi 8.9.2023
Dear Jae Hyung,Thank you for sharing your review.I am glad to know our overall services and facilities have made your stay a pleasant one.We appreciate your feedback and we look forward to welcoming you back in the future.With Best Regards,Timothy WrightGeneral Manager

8/10 Hyvä

Phillip, Sugar Land

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The staff really stood out with their services however during my stay the hotel was so busy that food options weren’t always replenished in time, sometimes not at all during breakfast.
Yöpyi 4 yötä heinäkuussa 2023
Timothy Wright - General Manager vastasi 7.8.2023
Dear Phillip,Many thanks for acknowledging our colleagues. We always strive to maintain our quality and your feedback is surely valuable for our improvement.Rest assured that we will share them with related department for consideration and further action.It is a pleasure to have you as our guest, and we look forward to welcoming you back in the future.With Best Regards,Timothy WrightGeneral Manager

10/10 Loistava

ANNA

Yöpyi 1 yön heinäkuussa 2023
Timothy Wright - General Manager vastasi 21.8.2023
Dear Anna,Thank you for sharing your review.I am glad to know our overall services have made your stay a pleasant one.We appreciate your feedback and we look forward to welcoming you back in the future.With Best Regards,Timothy WrightGeneral Manager

10/10 Loistava

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
良いホテルです
いつも快適に使える良いホテル。今回asia meetingと重なっていたため、セキュリティーチェックやチェックインにかかる時間など心配していたが全然問題なかった。定期的な掃除時間以外にも部屋迄きて水やタオルの補給をしてくれる気遣いがとてもありがたい。また利用したいと思うが、ホテル内のレストランやバー等の割引が欲しいところ。
Yöpyi 4 yötä heinäkuussa 2023
Timothy Wright - General Manager vastasi 18.7.2023
Dear Valued Guest,Thank you for staying with Shangri-La Jakarta.I am glad to know you had a pleasant stay and that our colleagues' services have made a positive and lasting impression on you.We appreciate your feedback and we look forward to welcoming you back soon.With Best Regards,Timothy WrightGeneral Manager

10/10 Loistava

Martin

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 3 yötä heinäkuussa 2023
Timothy Wright - General Manager vastasi 10.7.2023
Dear Martin,Many thanks for your kind review.We appreciate your feedback and we look forward to welcoming you back in the future.With Best Regards,Timothy WrightGeneral Manager

8/10 Hyvä

Ole

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön kesäkuussa 2023
Timothy Wright - General Manager vastasi 5.6.2023
Dear Ole,Thank you for sharing your review.We appreciate your feedback and we look forward to welcoming you back soon.With Best Regards,Timothy WrightGeneral Manager

6/10 OK

Ole

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Very noisy in Horizon Club
At afternoon tea all cakes was gone and the area was very noisy with a lot of children running around.
Yöpyi 1 yön toukokuussa 2023
Timothy Wright - General Manager vastasi 5.6.2023
Dear Ole,I do regret that some of our services did not meet your expectation.We always strive to maintain our quality and your feedback is surely valuable for our improvement.I hope we would have the chance to welcoming you back and change your impression of our hotel.With Best Regards,Timothy WrightGeneral Manager

8/10 Hyvä

inae

Matkusti perheen kanssa
Hyvää: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
가족여행
드라이기 사용시 정전이 되었고 드라이기 교체 시까지 30분 이상 소요가 되어 약간의 불편함이 있었습니다. 연휴기간이라 조식 식당이 사람이 많았고 많은 인원으로 음식주변이 깔끔하게 정돈 되어있지 않아 아쉬웠습니다
Yöpyi 1 yön huhtikuussa 2023
Timothy Wright - General Manager vastasi 3.5.2023
Dear Valued Guest,Thank you for sharing your review.We always strive to maintain our quality and your feedback is surely valuable for our improvement.With Best Regards,Timothy WrightGeneral Manager

10/10 Loistava

Lorraine

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Excellent service very friendly and checked on us to see all ok.
Yöpyi 4 yötä huhtikuussa 2023
Timothy Wright - General Manager vastasi 18.4.2023
Dear Lorraine,Many thanks for your kind review.I am glad to know our overall services have made your stay with us a pleasant one.It is a pleasure to have you as our guest, and we look forward to welcoming you back in the future.With Best Regards,Timothy WrightGeneral Manager

10/10 Loistava

Ole

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön maaliskuussa 2023
Timothy Wright - General Manager vastasi 2.4.2023
Dear Ole,Thank you for sharing your review.We appreciate your feedback and we look forward to welcoming you back in the future.With Best Regards,Timothy WrightGeneral Manager

10/10 Loistava

robert

Always good
Yöpyi 4 yötä maaliskuussa 2023
Timothy Wright - General Manager vastasi 27.3.2023
Dear Robert,Thank you for sharing your review.We appreciate your feedback and we look forward to welcoming you back on your next visit soon.With Best Regards,Timothy WrightGeneral Manager

10/10 Loistava

Takashi

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 3 yötä maaliskuussa 2023
Timothy Wright - General Manager vastasi 21.3.2023
Dear Takashi,Thank you for sharing your review.I am glad to know our overall services have made your visit a pleasant one.It is a pleasure to have you as our guest, and we look forward to welcoming you back in the future.With Best Regards,Timothy WrightGeneral Manager

8/10 Hyvä

KWOK KEUNG

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Food in restaurant is overpriced and medium/low quality.
Yöpyi 2 yötä maaliskuussa 2023
Timothy Wright - General Manager vastasi 20.3.2023
Dear Valued Guest,Thank you for sharing your review.Please accept our sincere apologies if our food quality did not meet your expectation.We always strive to maintain our quality and your feedback is surely valuable for our improvement.Rest assured that we will share them with related department for further actions.I hope we would have the chance to welcoming you back and change your impression of our hotel.With Best Regards,Timothy WrightGeneral Manager

10/10 Loistava

Dudley, San Francisco

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The staff was impeccable, the grounds were impeccable, and the service was impeccable. The Shangri-La lived up to it's reputation. It was a great convention hotel.
Yöpyi 1 yön maaliskuussa 2023
Timothy Wright - General Manager vastasi 20.3.2023
Dear Valued Guest,Thank you for sharing your kind review.I am glad to know our colleagues' services and overall facilities have made a positive and lasting impression on you.I look forward to welcoming you back on your next visit to Shangri-La Jakarta.With Best Regards,Timothy WrightGeneral Manager

10/10 Loistava

Tarkistettu asiakas

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Enjoy Shangri-la
Well maintained hotel. Staff as friendly and helpful as always. The only complaint is the location. The hotel is centrally located, but the area is not very walkable. You will have to rely on taxis to get to the mall nearby.
Yöpyi 7 yötä maaliskuussa 2023
Timothy Wright - General Manager vastasi 13.3.2023
Dear Valued Guest,Thank you for sharing your review.I am glad to know colleagues' services have made your stay a pleasant one.We appreciate your feedback and we look forward to welcoming you back in the future.With Best Regards,Timothy WrightGeneral Manager

10/10 Loistava

Tarkistettu asiakas

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
オススメホテル
Yöpyi 3 yötä helmikuussa 2023
Timothy Wright - General Manager vastasi 7.3.2023
Dear Valued Guest,Thank you for sharing your kind review.It is a pleasure to have you as our guest and we look forward to welcoming you back in the future.With Best Regards,Timothy WrightGeneral Manager

10/10 Loistava

Ann

Yöpyi 1 yön maaliskuussa 2023
Timothy Wright - General Manager vastasi 6.3.2023
Dear Ann,Thank you for sharing your review.I am glad to know our overall services and facilities have made your stay a pleasant one.It is a pleasure to have you as our guest and we look forward to welcoming you back in the future.With Best Regards,Timothy WrightGeneral Manager

10/10 Loistava

Helena

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
It was convenient for the meetings we had. Everyone was so helpful. Great breakfast buffet!
Yöpyi 6 yötä helmikuussa 2023
Timothy Wright - General Manager vastasi 27.2.2023
Dear Helena,Thank you for sharing your kind review.I am glad to know our overall service and food quality have made your stay a memorable one.We look forward to welcoming you back on your next visit to Shangri-La Jakarta.With Best Regards,Timothy WrightGeneral Manager

10/10 Loistava

Martin

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Amazing place and service. The breakfast has everything you can imagine
Yöpyi 4 yötä helmikuussa 2023
Timothy Wright - General Manager vastasi 16.2.2023
Dear Martin,Thank you for your kind review.I am glad to know our colleagues' services and breakfast quality have made your stay with us a pleasant one.It is a pleasure to have you as our guest and we look forward to welcoming you back in the future.With Best Regards,Timothy WrightGeneral Manager

10/10 Loistava

Masaya

Matkusti ryhmän kanssa, Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
部屋が非常に広くて、清潔。サービスもよく、朝食ブッフェは美味しく、種類も豊富。是非また宿泊したい。
Timothy Wright - General Manager vastasi 19.1.2023
Dear Valued Guest,Thank you for sharing your review.I am glad to know our room cleanliness, overall services and breakfast quality have made your stay a pleasant one.I look forward to welcoming you back on your next visit to Jakarta.With Best Regards,Timothy WrightGeneral Manager

10/10 Loistava

Nicolas

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 4 yötä elokuussa 2022
Timothy Wright, General Manager vastasi 1.9.2022
Dear Nicolas,Thank you for sharing your review.I am glad to know that our overall services have made your stay a pleasant one.It is a pleasure to have you as our guest and we look forward to welcoming you back in the future.With Best Regards,Timothy WrightGeneral Manager

10/10 Loistava

Tarkistettu asiakas

Yöpyi 6 yötä heinäkuussa 2022
Timothy Wright, General Manager vastasi 1.8.2022
Dear Fawaz, Thank you for sharing your kind review. I am happy to know that our overall services and facilities have made your stay a pleasant one. It is a pleasure to have you as our guest, and we look forward to welcoming you again in the future. With Best Regards, Timothy Wright General Manager

8/10 Hyvä

??

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
日本語全く通じない
Yöpyi 1 yön heinäkuussa 2022
Timothy Wright, General Manager vastasi 25.7.2022
Dear ??, Thank you for sharing your review. It is a pleasure to have you as our guest, and we look forward to welcoming you back in the future. With Best Regards, Timothy Wright General Manager

10/10 Loistava

umbu

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Excellent
Yöpyi 2 yötä heinäkuussa 2022
Timothy Wright, General Manager vastasi 8.7.2022
Dear Umbu, Thank you for sharing your kind review. I am glad to know our overall services and facilities have made your stay a pleasant one. It is a pleasure to have you as our guest and we look forward to welcoming you back in the future. With Best Regards, Timothy Wright General Manager

6/10 OK

Lothar

Matkusti kumppanin kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Actually the hotel seems to be focused on family offers. Due to this, the feeling of a 5 star Shangri - La Hotel does not come up. The staff try to do the best, but is too busy with handling the guests, so they might not have the time and spirit to live the indonesian politeness and hospitality we are know from other hotels in Jakarta.
Yöpyi 2 yötä kesäkuussa 2022
Timothy Wright, General Manager vastasi 8.7.2022
Dear Lothar, Thank you for sharing your review. However, I do regret that some of our services did not meet your expectation during your stay with us. We always strive to maintain our quality and your feedback is surely valuable for our improvement. Rest assured that we will share them with related departments for consideration and further actions. We look forward to welcoming you back in the future. With Best Regards, Timothy Wright General Manager