Independent – Kaakkois-Englanti, Englanti

"Booked a suite. Arrived early, asked if any chance to get a room earlier because of travelling a lack of sleep. Told, the would call us if possible. No call.. sat at reseption… at 2pm asked again, reply was ”no it is 4pm”. Sat there and watched many guests check in at 2.30. We spoke to the manager and she was no help, just adamant, It turns out, you pay for a suite and you are left till last, so book a normal room, pay less and enjoy your room more. Cleaning: Room was not cleaned properly. Hair and crumbes everywhere. Carpet was taped in the main area with duck tape. Breakfast: no fresh pressed orange juice. Carton juice..cheap.. All ingredients poor. We were assigned a table by the window. Next morning different table. No order to service. This is certainly not THE GRAND "

"Erittäin hyvä!"