Dear Guest, Thank you for taking the time to tell us about your experience with us. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Novotel Phuket Kamala Beach

Dear Sami, Thank you for taking the time to tell us about your experience at Novotel Phuket Kamala Beach. With regards to your comment on the construction, please note that the neighboring land is independently owned and is not connected to the Hotel in anyway. It is visible from our superior rooms, however the main common areas of the hotel where you will be enjoying the pool, the beach and the food and beverage outlets, as well as ocean view rooms, are unaffected by the views of the site. In light of this, it is pleasing to read that you enjoyed our breakfast buffet, we put a lot of effort in to the breakfast experience and the team will be thrilled to see the hard work is paying off. Thank you once again and I hope that we can redeem ourselves sometime in the future. Best regards Clara Horlon Digital Marketing Manager

Dear Anna-Lyydia, Thank you for taking the time to write into Hotels.com, we really appreciate you taking the time to share your experience with us. We can only apologize for the beach clubs located further down the beach and the music they played, we are continually working with the owners to minimalize the noise and we have been reassured by the operational team that this will not continue. We are just sorry it impacted your night sleep. In light of this, it is pleasing to read that the great service from the team was appreciated along with our prime location and F&B outlets; this was great to share with the team today thank you very much. We are looking forward to welcoming you back. Best regards Clara Horlon Digital Marketing Manager

Dear Guest, Thank you for taking the time to give us feedback from your recent stay at Novotel Phuket Kamala Beach. We are very disappointed to see that you had an average stay with us. Regarding the comment on the construction site, we understand how frustrating this might have been and please note we have worked very closely with our external booking partners to inform all of them well in advance of all works happening on the adjoining land. Thank you for mentioning to us in regards to the Wi-Fi connection, and as a result of your comment we have now increased our high speed internet connection, thanks for raising it to us. It would be an immense pleasure to welcome you back again at the hotel Best regards Clara Horlon Digital Marketing Manager

Dear Tiina, Thank you for taking the time to write into Hotels.com, we really appreciate you taking the time to share your experience with us. We can only apologize for the noise you heard from the construction site during breakfast, please note that we are continually working with the owners next door to ensure minimal impact on our guests. In light of this, it is pleasing to read that the great service from the team was appreciated along with our free of use facilities including the canoe; this was great to share with the team today thank you very much for sharing. We hope we can welcome you back again in the not too distant future. Best regards, Clara Horlon Digital Marketing Manager

Dear Khun Nataliya,We very much appreciate your comments regarding your stay at the Novotel Phuket Kamala Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Sincerely,

Dear Khun Rathish,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Kind regards,

Dear Khun Rose,We very much appreciate your comments regarding your stay at the Novotel Phuket Kamala Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Sincerely,

Dear Khun Tatiana,We very much appreciate your comments regarding your stay at the Novotel Phuket Kamala Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Sincerely,

Dear Khun Carlos,We very much appreciate your comments regarding your stay at the Novotel Phuket Kamala Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Sincerely,

ear Khun Andrea, Thank you for your review. It was great to hear you found the team so good. I am sorry you found the rooms a little dated. We will look at what we can do to refresh the rooms soon. Kind regards,

Dear Khun Glen, Thank you for taking the time to tell us about your experience. I am sorry about the outdate; please allow me to express my sincerest apologies. We will communicate with them. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

Dear Khun Ma Ranica,We very much appreciate your comments regarding your stay at the Novotel Phuket Kamala Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Sincerely,

Dear Khun Secherber,We very much appreciate your comments regarding your stay at the Novotel Phuket Kamala Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Sincerely,

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Dear Khun Terunobu,We very much appreciate your comments regarding your stay at the Novotel Phuket Kamala Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Sincerely,Phonchanok Jinpon

Dear Khun Kelly Carol,We very much appreciate your comments regarding your stay at the Novotel Phuket Kamala Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Sincerely,Phonchanok Jinpon

Dear Khun XXX,Thank you for taking the time to give us a good rating of review. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Kind regardsPhonchanok Jinpon

Dear Khun Maria,Thank you very much for your take time to review online and stay with Novotel Phuket Kamala Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

Dear Khun Richard,We very much appreciate your comments regarding your stay at the Novotel Phuket Kamala Beach and will share your comments to our staff, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We look forward to welcome you to our hotel in the near future.Kind regards,

Dear Khun Roberto,We very much appreciate your comments regarding your stay at the Novotel Phuket Kamala Beach. We look forward to welcome you to our resort in the near future.Kind regards,

Dear Khun Matteo,Thak you very much for your stay at the Novotel Phuket Kamala Beach and we look forward to welcome to our resort in the near future.Kind regards,

Dear Khun Adam,Thank you for taking the time to tell us about your experience at the Novotel Phuket Kamala Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Kind regards,

Dear Günther ,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

Dear Khun Anonymous,We very much appreciate your comments regarding your stay at the Novotel Phuket Kamala Beach. I will share your comments with our team and try our best to improve and aware for the pool maintenance. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,