Hotel staff is very nice, they have tea, coffee and bottled water in the lobby as well as in the room. Room is spacious and clean, pillows and bed were soft, but the deep tub to soak and wash had no soap. There was a separate shower i had to walk across to wash and rinse because the soap and shampoo was fixed inside. Did not provide shaver, toothbrush, toothpaste or comb due to new taiwan environmental rules, and had to ask for the cotton swab. Towel hangers are right next to the toilet. No laundry machine, only laundry service. Overall, it's a great hotel to stay at bc it is right next to nanhua market and metro exit, and liuhe market only several blocks away. Lots of restaurants, clothes, luggage, money exchange, etc. shops nearby. They also exchange money in the hotel but higher fees.