Matkat – Kastelli

Hyvä sänky. Huonot paistinpannut. Astiastoa voisi olla enemmän.

Fantastic in every way! Property was very clean. Breakfast was perfect, staff were very helpful and friendly. Loved walking to town to shop and for restaurants. I would love to stay again!

This was one of the most disappointing hotel experiences I’ve had. The Hotels.com listing is misleading and materially inaccurate. Its advertised the hotel as being on a white sandy beach with an exclusive beach bar, complete with photos suggesting exactly that. In reality, there is no exclusive beach bar and the nearest beach is public, rocky and nothing like the images or description (it’s a vile beach). Had the listing been accurate, I would never have booked this hotel. The problems didn’t end there. The blonde concierge was extremely unhelpful and refused to assist with booking restaurants or beach clubs. The hot water remained lukewarm throughout our stay and the manager shrugged his shoulders and refused to investigate. Towels were stained, had holes in them and are used interchangeably for both the bathrooms and the beach. The patio door regularly got stuck creating a safety concern. Housekeeping removed bedding from our room and failed to replace it, and when we raised it with the manager, he accused us of stealing it. The plunge pools are also very misleading in the marketing photos. Rather than overlooking a luxury setting, ours looked directly onto a car park and supermarket/high street. The location itself was also a huge disappointment.

Upea hotelli ja kokemus. Siistiä, kaunista, hotellin alue monipuolisempi, vihreämpi ja hyvällä tavalla pienempi kuin kuvista voi odottaa. Parasta oli henkilökunnan aito, sydämellinen ystävällisyys. Majoituksemme aikana kaikki sujui, mikään ei ollut rikki tai puolitiessään, kaikki puhdasta. Runsas aamiainen oli loistava. Locanda-ravintola tien toisella puolella mainio. Palaamme varmasti, jos vielä tulemme Kreetalle!