Matkat – Khelmáta

Hieno paikka suosittelen

My husband and I were due to stay here for 4 nights at the end of last month, however our flight from Gatwick to Zakynthos were cancelled by EasyJet due to a storm/bad weather. The next flight out to the country was 2 days later. This was clearly out of our control. We contacted Expedia to ask for our money back on the hotel booking and the hotel declined to refund us stating their cancellation policy. I understand this is a business but our flights being cancelled on the day we were due to fly and check-in is clearly not our choice and a clear case of extenuating circumstances. My husband and I would’ve been prepared to stay at the hotel at another time if the refund could’ve been offered to us via another means (voucher etc) but this wasn’t offered and was an automatic NO. This decision would’ve been at the hotels discretion considering the circumstances. Very disappointed and we will now have to sought our money back by another means (insurance/bank).

I really wanted to love the place as it was on my list of design hotels I wanted to visit. Maybe a few years ago it was great, however now the place needs serious maintenance and staff training. We asked for another room as we booked a private pool suite and wanted to enjoy it, however we had a loud airconditioning unit in front of our room after checking in multiple times they offered us another room which was actually a downgrade as it was even more rundown and you could still hear the airconditioning unit. This seems to be a common issue as the architecture didn’t consider the noise pollution. Besides that the staff tries, but the language barrier is tough and everything they say is very scripted and not genuine. Every day they try to sell you on a dinner or spa experience that gets old pretty fast especially because the food& drinks were very disappointing considering the price.

Das Hotel war super angenehm und die Zimmer wirklich schön. Das Personal war sehr bemüht und freundlich. Wir hatten glücklicherweise nur Frühstück gebucht, denn das Abendessen welches als a la carte angeboten wurde, hat uns nicht überzeugt. Die Portionen waren sehr klein und nicht schmackhaft aus unserer Perspektive. Wir haben die typische griechische Küche vermisst. Die Zimmer haben nur etwas seltsam gerochen, was aber durch die tägliche Reinigung weniger bemerkt wurde bzw. dadurch überdeckt wurde.