Matkat – Ko Yao

Overall a very nice hotel. Great infinity pool, cool terrace lounge area, nice rooms, tasty breakfast buffet and reasonable prices for food/drinks (when compared vs. typical 5 star chain hotels). Unfortunately the service was not at 5 star level. We had booked a sea view suite and were given one on the lower level of building no. 15. There was practically no view of the sea. Naturally we complained about this and were told that it might be possible to change the room tomorrow. The next day we got a room from the second floor and the view was 99% better. That fixed the issue for us but we still felt cheated and were not compensated for the first night in any way. One should note that the sea view suite pictures on the website are representative of only some of the "sea view suites". The backward facing lower level rooms should simply be sold cheaper as e.g. deluxe rooms. There were quite a few other hiccups in the service too, nothing too serious but clearly the training/experience of the staff is not at the same standard as it is with larger competitors.