Dear Guest, Thank you for taking your time to review and shared us your experiences at Hyatt Regency Kinabalu. I am glad to know that our facilities meet up your expectation as well as the services provided by our staffs has consistently fulfilled your expectation. It brings joy to me knowing that you enjoyed your recent stay at Hyatt Regency Kinabalu. I agree that the hotel’s central location provides utmost convenient to our guests so they can explore the local attractions, shopping malls and restaurants. We appreciate the support that you have given us and we thank you for patronage with our hotel. We hope to see you again soon in the future.

Dear Mika, First of all, I would like to express my sincere apologies for the inconvenience that we have caused during your stay as this is not the standard that we usually adhered to. Please accept my sincere apologies and we will take note of this issue to make sure other guests would not face the same issue again. Apart from that, I am very happy that our staffs were able to deliver the best experience for you during your stay here. At Hyatt Regency Kinabalu, we always strive to deliver our best as it is our top priority to ensure that guests satisfy with our service. Thank you again for the wonderful review and we hope to see you again in your next stay. - Ervina Masduki, MARCOM Assistant Manager