Dear Mike,Thank you for taking the time to share your review on Expedia. We're delighted to hear that you appreciated our hotel's location, which is conveniently close to the old town and tram stops. It’s also great to know that you found it easy to walk from the railway station.If there's anything else we can do to make your next stay even better, we'd love to hear your suggestions. We look forward to welcoming you back to our hotel the next time you're in town!Best regards,Hotel Alexander Management Team

Dear Paul,We apologize for the inconvenience caused by the system failure that resulted in your reservation being moved to a different hotel. While we would have loved to have you stay with us, we had to make the difficult decision to relocate you to a nearby hotel to ensure your comfort and minimize disruption to your plans.The hotel we arranged for you was a 4-star property located just 3 minutes away from Hotel Alexander, and we hope that the quality of your stay there was satisfactory despite the unexpected change. We're sorry that this situation resulted in a disappointing experience, and we understand your frustration.We value your feedback and appreciate you sharing your experience with us. We would be grateful if you could reconsider your 1-star review, as we always aim to provide excellent service even in challenging situations. If you give us another chance, we would be delighted to welcome you back to Hotel Alexander and ensure a more seamless and enjoyable stay.Thank you for your understanding.Best regards,Hotel Alexander Staff