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Arvostelut: Impiana KLCC Hotel

4.5 out of 5
Impiana KLCC Hotel
13 Jalan Pinang, Kuala Lumpur

Arvostelut

8,4

Erittäin hyvä

Arvosana 10 - Loistava. 444 kautta 1005 arvostelua" "
Arvosana 8 - Hyvä. 360 kautta 1005 arvostelua" "
Arvosana 6 - OK. 109 kautta 1005 arvostelua" "
Arvosana 4 - Huono. 57 kautta 1005 arvostelua" "
Arvosana 2 - Hirveä. 35 kautta 1005 arvostelua" "

8,2/10

Siisteys

8,6/10

Henkilökunta ja palvelu

8,2/10

Palvelut/mukavuudet

8,0/10

Majoituspaikan kunto ja tilat

7,8/10

Ympäristöystävällisyys

Arvostelut

10/10 Loistava

Johanna

Hyvää: Henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 4 yötä huhtikuussa 2019

8/10 Hyvä

ilkka

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä marraskuussa 2018
Kavin (Digital Marketing Executive) vastasi 28.12.2018
Dear Guest, Warm Greetings from Impiana KLCC, Thank you for taking the time to share your recent stay experience here. We hope that you had an excellent stay in Impiana KLCC Hotel and we also thank you for your recommendation. I will share this great news with our team. Thank you for being our guest and we are always looking forward to providing our hospitality to you again soon for another amazing time. Best Wishes, The Management Impiana KLCC Hotel

8/10 Hyvä

Jouni

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Hyvä "entinen" 5 tähden hotelli
Hotelli sijaitsee KL:n keskustassa. Matka puiston halki Petronas torneihin ja kauppakeskukseen reilu 5 minuuttia. Hotelli on entinen 5 tähden hotelli. Monet asiat ovat vielä 5 tähteä, mutta jos olet kiinnostunut uudemmasta hotellista, niin silloin tämä ei ole se paikka. Baari- ja ravintolahinnat olivat maltillisia. Hotellin katolla on hieno baari, josta voi ihailla näkymiä erityisesti illalla. Hinta-laatusuhde hotellissa on erinomainen. Muutama sana Kuala Lumpurin kokemuksista. Kulkeminen lentokentältä tapahtuu ehdottomasti parhaiten KLIA Express junalla KL Sental asemalle. Kun nouset laiturialueelta ylös, on aulassa taksikojuja, joista voit varata ja maksaa taksin. Hinta on hieman korkeampi kuin kadulla, mutta asia hoituu näin parhaiten. (Kyyti asemalta hotelliin maksoi 20 MYR = 4,20 €) Ruuhkat KL:ssa ovat melkoisia. Ajattelin katsoa kaupunkia Hop On, Hop Off bussilla, mutta ruuhkat ovat sellaisia, että kierros vei koko päivän, lähinnä bussissa istuen. Hyvä tapa liikkua on mm. monorail. Aivan hotellin vieressä ei ole monorailasemaa, joten esim. matkalaukkujen kanssa, ei kannata seikkailla monoraililla. Ilman Kuala Lumpurissa on kuumaa ja kosteaa. Vettä sataa usein. Yhteenvetona, suosittelen hotellia kaikin puolin, paitsi, jos etsii modernia 5 tähden hotellia.
Yöpyi 2 yötä marraskuussa 2018
The Management, Impiana KLCC Hotel vastasi 7.12.2018
Dear Jouni, Warm greetings from Impiana KLCC Hotel. Thank you for taking the time to rate our hotel. We hope you enjoyed your stay with us and look forward to welcoming you again.

8/10 Hyvä

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu ja huoneen mukavuus
Hyvä sijainti,huono ruoka! Palvelut lähellä,huone oli erityäin korkea ja kaikuva,mutta tilava,henkilökunta ystävällistä!
Yöpyi 2 yötä marraskuussa 2018
The Management, Impiana KLCC Hotel vastasi 7.12.2018
Dear Valued Guest, Warm greetings from Impiana KLCC Hotel. Thank you for taking the time to share your feedback. We have taken note of how we can improve and deliver a better guest experience in future. We appreciate your feedback and hope you will give us a chance to welcome you again.

6/10 OK

Janne

Aamupala ja henkilökunta oli 4 tähden arvoisia. Hotellin tilat ja huoneet ei olleet kyllä 4 tähden arvoisia. Huoneet pinnoiltaan todella kuluneet ja sänky aivan kivikova. Hotellin hieronnat,kampaamo palvelut ym. hinnoiteltu aivan liian kalliiksi. Muualta sai samat palvelut 3 kertaa halvemmalla. Hotellin "kuntosali" oli hyvin vaatimaton mutta hotellin sivuilla saatu ammattikuvaajan avulla näyttämään todella isolta ja hienolta. Drinkki baarin baarimikko ei osannut tehdä edes perusdrinkkejä. Huoneen siivous ilman ylimääräistä tippiä heikkotasoista. Esim. hotellin suihkuun ensi kerran mentyäni oli suihkukaivon kansi täynnä mustia ihokarvoja. Ei kovin hyvältä tuntunut. Hotelli näytti kuvissa todella hienolta mutta todellisuus oli aivan toista. Ollut ehkä 20 vuotta sitten 4 tähden hotelli. En suosittele hotellia muille suomalaisille matkustajille.
Yöpyi 11 yötä marraskuussa 2018
The Management, Impiana KLCC Hotel vastasi 7.12.2018
Dear Janne, Warm greetings from Impiana KLCC Hotel. Thank you for taking the time to share your feedback. We have taken note of the areas where we need to improve on, and will work hard to ensure we deliver a better guest experience in future. We hope you will give us a chance to improve and welcome you again.

8/10 Hyvä

Pekka

Hyvää: Henkilökunta ja palvelu
Hotellin sijainti hyvä vastapäätä Grand Hyatt-hotellia. KLCC Suria ja Pavilloon kävelymatkan päässä. Aamiainen hyvä ja edullinen n. 9 €. Hinta/laatu suhde hyvä. Allas alue hyvä ja rauhallinen ja sopiva auringonottoon. Ovikorttien kanssa ongelmia aluksi hississä ja muutaman kerran joutui kortin lataamaan uudestaan. Wi-Fi toimi hyvin

10/10 Loistava

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Nothing bad to say
Very nice and clean hotel in a nice area.

10/10 Loistava

Markku

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Hyvä hinta/laatusuhde.
Hyvällä paikalla. Metroasema, kaksoistornit ja palvelut kävelymatkan päässä. Suosittelen
Yöpyi 4 yötä tammikuussa 2018

10/10 Loistava

Ann-Mari

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Excellent location & service - thumbs up!
Excellent location & service - thumbs up!
Yöpyi 4 yötä joulukuussa 2017

8/10 Hyvä

Tarkistettu asiakas

Hyvää: Henkilökunta ja palvelu ja huoneen mukavuus
Yöpyi 2 yötä marraskuussa 2017

10/10 Loistava

Evita

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Very nice
Yöpyi 2 yötä toukokuussa 2024
IKLCC vastasi 27.5.2024
Dear Evita,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Once again, thank you for staying with us and we look forward to welcoming you back to our hotel soon. Kind regards.The Management

6/10 OK

Juan, Gold Coast

Matkusti kumppanin kanssa
Underwhelmed
Yöpyi 2 yötä huhtikuussa 2024
IKLCC vastasi 21.5.2024
Dear Juan,Greetings from Impiana KLCC Hotel!Thank you for taking the time to share your feedback with us. I’m sorry to hear that your recent experience was not up to your expectations.We strive to provide an exceptional experience for all our guests, and it’s disappointing to learn that we fell short during your visit. Your comments are important to us, and we will be using them to address the issues you mentioned and improve our services.Please feel free to reach out to me directly at [Your Contact Information] if you would like to discuss your experience further or if there is anything specific we can do to make it right. We hope you will give us another chance to provide you with the high-quality experience you deserve.Thank you once again for your feedback.Kind regards.The Management

8/10 Hyvä

shangshan

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
So good
Yöpyi 1 yön huhtikuussa 2024
IKLCC vastasi 17.5.2024
Dear shangshan,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Once again, thank you for staying with us and we look forward to welcoming you back to our hotel soon. Kind regards.The Management

4/10 Huono

Chak Boon

Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys ja majoituspaikan kunto ja tilat
The rooms are old and there is no hot water and phone is malfunction
Yöpyi 1 yön toukokuussa 2024
IKLCC vastasi 8.5.2024
Dear Chak Boon,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We greatly value your input as it helps us improve our services for future guests.We apologize for any inconvenience caused by the condition of our older rooms. Rest assured; we are continuously working to enhance all aspects of our property to provide the best possible experience for our guests. Your comments have been shared with our management team and we will be taking proactive measures to address any areas in need of improvement.We understand how essential hot water and functional communication are to our guests' comfort, and we are truly sorry that we fell short in meeting your expectations in these areas. Rest assured, we take your feedback seriously, and we are already taking immediate steps to address the issues with our hot water system and phone functionality to prevent such occurrences in the future.Your comfort and satisfaction are our top priorities, and we regret that we did not meet these standards during your visit. We appreciate your patience and understanding as we work diligently to rectify these issues.Kind regards.The Management

10/10 Loistava

Gao

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Staff members were most friendly and offered advice on where to go. The hotel has its own convenience store inside and the outdoor pool was clean and well maintained. There was a short cut from the main entrance to the Pavilion mall over the bridge and an easy 5min walking distance to the towers. Overall very happy with the facility and location.
Yöpyi 5 yötä toukokuussa 2024
IKLCC vastasi 7.5.2024
Dear Gao,Greetings from Impiana KLCC Hotel!Thank you so much for your kind words and for choosing to stay with us! We're thrilled to hear that you had such a fantastic experience during your time here. Your satisfaction is our top priority, and it's truly rewarding to know that we were able to meet your expectations.We're delighted that you enjoyed your your stay and we'll be sure to pass along your compliments to our team. Your feedback means a lot to us and serves as a great source of motivation to continue providing excellent service.We hope to have the pleasure of welcoming you back again soon for another memorable stay. Kind regards.The Management.

8/10 Hyvä

Niamh, Oxford

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Beautiful hotel!!
Yöpyi 2 yötä maaliskuussa 2024
IKLCC vastasi 25.4.2024
Dear Niamh,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Once again, thank you for staying with us and we look forward to welcoming you back to our hotel soon. Kind regards.The Management

10/10 Loistava

Rasheed

Yöpyi 3 yötä huhtikuussa 2024
IKLCC vastasi 17.5.2024
Dear Rasheed,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Once again, thank you for staying with us and we look forward to welcoming you back to our hotel soon. Kind regards.The Management

10/10 Loistava

Sunari

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Good location, great shopping area..lovely time
Yöpyi 3 yötä maaliskuussa 2024
IKLCC vastasi 25.4.2024
Dear Sunari,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Once again, thank you for staying with us and we look forward to welcoming you back to our hotel soon. Kind regards.The Management

10/10 Loistava

Gamal

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Impiana hotel KLCC is located very short distance walking to KLCC and Pavilion thru the hotel to the air-condition walk bridge. The hotel is safe and staff is very friendly and helpful and the room is big and comfortable.
Yöpyi 4 yötä huhtikuussa 2024
IKLCC vastasi 25.4.2024
Dear Gamal,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Once again, thank you for staying with us and we look forward to welcoming you back to our hotel soon. Kind regards.The Management

8/10 Hyvä

Edmond

Hyvää: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Property is little bit old When having shower water coming out and the whole bath room floor full of water. Buffet breakfast excellent.Location ! Location! Location!
Yöpyi 4 yötä huhtikuussa 2024
IKLCC vastasi 25.4.2024
Dear Edmond,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Our Engineering team has been notified on the water stagnant in shower cubicle.Once again, thank you for staying with us and we look forward to welcoming you back to our hotel soon. Kind regards.The Management

8/10 Hyvä

Nisha

Hyvää: Henkilökunta ja palvelu
We were given a room on the 7th floor which had a very stuffy smell. Lots of dust. Called the helpline and staff came to spray freshener which made my husband's cough worse. We went down to the lobby and complained. The manager was extremely helpful and apologised for the awful experience we had. He immediately changed our our room to the 20th floor. It was so much nicer and cleaner. Impressive view of the Petronas towers. Love the walk from the hotel to KLCC and Bukit bintang.
Yöpyi 2 yötä huhtikuussa 2024
IKLCC vastasi 8.5.2024
Dear Nisha,Greetings from Impiana KLCC Hotel!Firstly, thank you for writing to us. Your kind comments on the room condition, i.e. stuffy smell as mentioned have been well briefed and communicated among the respective departments. Rest assured that we take your dissatisfaction very seriously. I apologize for the shortfall in service or distress you may have suffered due to these shortcomings. Glad that our manager managed to change your room immediately.We hope that you would give us an opportunity to make amends and let us welcome you back. Kind regards.The Management

10/10 Loistava

Naomi

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Love this hotel.Room is clean,spacious with good views.Staff were exceptional,from the front desk,the front door,security,transport booth and cleaners.Location is very convenient and walkable to the convention centre,the Petronas towers,park mall etc.I definitely recommend Impiana and will surely stay here again.
Yöpyi 1 yön huhtikuussa 2024
IKLCC vastasi 19.4.2024
Dear Naomi,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Once again, thank you for staying with us and we look forward to welcoming you back to our hotel soon. Kind regards.The Management

10/10 Loistava

Naomi

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Room is great,clean,spacious with good views.Staff are excellent with top notch service.Location is very convenient.Love this hotel and will recommend and will definitely stay here again and again and again.
Yöpyi 1 yön huhtikuussa 2024
IKLCC vastasi 19.4.2024
Dear Naomi,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Once again, thank you for staying with us and we look forward to welcoming you back to our hotel soon. Kind regards.The Management

10/10 Loistava

Chris

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I loved my recent stay at Impiana Hotel KLCC. Abeautiful hotel, my room was modern, luxurious, quiet with comfortable bed. Breakfast in the mornings was fantastic, great range of foods and tastes. The staff were so polite and friendly and very helpful. Location wise, it is close to eveything, the Petronas towers are 5 min walk away, restaurants and bars are within walking distance. I would happily recommend staying at Impiana hotel KLCC.
Yöpyi 2 yötä huhtikuussa 2024
IKLCC vastasi 19.4.2024
Dear Chris,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Once again, thank you for staying with us and we look forward to welcoming you back to our hotel soon. Kind regards.The Management

10/10 Loistava

Pradeep

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Fabulous breakfast spread. Very good view from room of the Kuala Lumpur central area.
Yöpyi 1 yön huhtikuussa 2024
IKLCC vastasi 16.4.2024
Dear Pradeep,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Glad that you had enjoyed the sumptuous breakfast spread. Once again, thank you for staying with us and we look forward to welcoming you back to our hotel soon. Kind regards.The Management

4/10 Huono

Claire

Matkusti kumppanin kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
So this is an honest review of why we have rated this so low...negatives: 1. Took 30 mins to check in 2. Used condom wrapper in clear sight on floor near the bed in a room that had apparently been cleaned 3. Half a pill/tablet in clear sight on the floor of the bathroom entrance 4. Pool, although big and refreshing, the water is very dirty and the bottom of the pool is littered with rubbish 5. There is a bakery in the foyer...on asking about some of the cakes, the man working there told me he didn't know anything about anything! 6. There is a handy convenience store in the foyer, the man working in this one grabbed the money out of my husband's hand when he was paying 7. You can wait a lifetime for a lift to arrive at your floor! 8. The safe is the room didn't work. 9. Cleaning was sadly sporadic in the room... however, when cleaned it was to a high standard Positives: 1. We had a club room. The club floor access is great and the breakfast was very good. 2. Big rooms, with comfortable beds and high powered shower. We have previously lived in KL and travelled extensively...sadly, we would neither recommend nor return to this hotel. It has the markings of a nice hotel to stay but their service is just way below par.
Yöpyi 3 yötä huhtikuussa 2024
IKLCC vastasi 29.4.2024
Dear Ms. Claire,Thank you for your review. We appreciate customers who let us know when things aren’t right.Our goal is to provide an exemplary level of customer service and based on the event you described; we did not meet this goal. We truly appreciate your constructive feedback as it will guide us to the betterment of our services and facilities. Rest assured we have taken serious efforts in reviewing the issues highlighted with the relevant departments.We apologize for this unpleasant experience and hope that you could give us another opportunity to serve you again at Impiana KLCC Hotel.Kind regards.The Management

10/10 Loistava

Wen Jin

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The room was very comfortable, like the link bridge that connect the hotel directly to KLCC convention Centre, Twin Tower, Park etc. Both the room and swimming pool had nice view of the KLCC Twin Tower.
Yöpyi 1 yön huhtikuussa 2024
IKLCC vastasi 12.4.2024
Dear Wen Jin,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Once again, thank you for staying with us and we look forward to welcoming you back to our hotel soon.Kind regards.The Management

10/10 Loistava

Emma

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Sehr schönes Hotel mit großen, sauberen Zimmern. Sehr gute Lage
Yöpyi 1 yön huhtikuussa 2024
IKLCC vastasi 12.4.2024
Dear Emma,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Once again, thank you for staying with us and we look forward to welcoming you back to our hotel soon.Kind regards.The Management

8/10 Hyvä

Cindy Wai Sau

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Easily accessible to link bridge connected to shopping malls and monorail stations
Yöpyi 2 yötä huhtikuussa 2024
IKLCC vastasi 8.4.2024
Dear Cindy,Greetings from Impiana KLCC Hotel!We would like to thank you for your feedback. We are pleased to hear that your stay with us was an excellent one and that our standards are on par with your expectations. Indeed, Impiana KLCC Hotel is located within walking distance to the city center and public transportations such as the MRT Monorail and LRT Station. We look forward to welcoming you again to Impiana KLCC Hotel. Kind regards.The Management

10/10 Loistava

Kenan

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä maaliskuussa 2024
IKLCC vastasi 2.4.2024
Dear Kenan,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Once again, thank you for staying with us and we look forward to welcoming you back to our hotel soon. Kind regards.The Management

10/10 Loistava

Akiko

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä maaliskuussa 2024
IKLCC vastasi 2.4.2024
Dear Akiko,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Once again, thank you for staying with us and we look forward to welcoming you back to our hotel soon. Kind regards.The Management

10/10 Loistava

Anneke Lynne

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I had a wonderful stay at the Impiana. I reserved the club lounge premier room and was upgraded to a suite. I highly recommend paying the extra for a club lounge. The lounge is excellent. We ended up just hanging around the hotel much more than we had planned to.The pool has a great view and is only sunny from around 11:30 to 3:30. I enjoyed sitting by the pool when it wasn't sunny. The staff were all very friendly and helpful. The best part of an overall wonderful experience though is the location. No hotel has a better location. Thank you for a great relaxing stay. I will be back.
Yöpyi 6 yötä maaliskuussa 2024
IKLCC vastasi 2.4.2024
Dear Anneke Lynne,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Once again, thank you for staying with us and we look forward to welcoming you back to our hotel soon. Kind regards.The Management

6/10 OK

Suay Wee

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
What rather affected by power shut down. On 28/3 and only being notified the day before. Got stucked at the L13 lift lobby - warm and hot. Quite thankful to get the fireman lift after almost 45mins waiting. Staff are all very polite.
Yöpyi 2 yötä maaliskuussa 2024
IKLCC vastasi 29.3.2024
Dear Suay Wee,Greetings from Impiana KLCC Hotel!We would like to thank you for your feedback. We are pleased to hear that your stay with us was an excellent one and that our standards are on par with your expectations. The interruption of power supply to the entire hotel was mainly for corrective work and renewal of equipment. As such, we apologize for the temporary power outage.We appreciate your understanding and look forward to welcoming you again to Impiana KLCC Hotel. Kind regards.The Management

6/10 OK

Courtney

Matkusti kumppanin kanssa
Slightly run down and in need of upgrades throughout.
Yöpyi 2 yötä maaliskuussa 2024
IKLCC vastasi 29.3.2024
Dear Courtney,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. We will be implementing upgrades to the property soon thus able to offer a very well-maintained and comfortable atmosphere.Once again, thank you for staying with us and we look forward to welcoming you back to our hotel soon.Kind regards.The Management

10/10 Loistava

Yuta

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
good
Yöpyi 4 yötä maaliskuussa 2024
IKLCC vastasi 29.3.2024
Dear Yuta,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Once again, thank you for staying with us and we look forward to welcoming you back to our hotel soon.Kind regards.The Management

10/10 Loistava

Naresh

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Good
Yöpyi 1 yön maaliskuussa 2024
IKLCC vastasi 25.3.2024
Dear Naresh,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Once again, we thank you for staying with us and we look forward to welcoming you back to our hotel soon. Kind regards.The Management

6/10 OK

Jürgen

Matkusti kumppanin kanssa
Gutes Mittelklassehotel direkt in der City. Vieles fussläufig zu erreichen. Frühstück ist verbesserungswürdig.
Yöpyi 2 yötä maaliskuussa 2024
IKLCC vastasi 25.3.2024
Dear Jurgen,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Your feedback about our breakfast spread varieties are very well noted and I will follow up with our culinary team to create a more lavish and enriching dishes. Once again, we thank you for staying with us and we look forward to welcoming you back to our hotel soon. Kind regards.The Management

4/10 Huono

Fabio

Liikematkailija
Hyvää: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I received an upgrade for my room but in the next one there was a family with children that shouted all night long. It was better to don't receive any upgrade...
Yöpyi 1 yön helmikuussa 2024
IKLCC vastasi 19.3.2024
Dear Fabio,Greetings from Impiana KLCC Hotel!Thank you for sharing your concerns regarding the noise issues you encountered during your stay. We apologize for the inconvenience caused by the disturbances from neighbouring rooms. We understand the importance of a peaceful environment for our guests and are actively working on improving sound insulation throughout the property. We value your feedback, and it will assist us in implementing measures to enhance our guests’ comfort. We would love the opportunity to provide you with a more relaxing experience in the future. Kind regards.The Management

10/10 Loistava

Akiko

Hyvää: Siisteys ja henkilökunta ja palvelu
Yöpyi 2 yötä maaliskuussa 2024
IKLCC vastasi 25.3.2024
Dear Akiko,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who is highly appreciative of your support. Once again, we thank you for staying with us and we look forward to welcoming you back to our hotel soon.Kind regards.The Management

10/10 Loistava

Ken

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Staffs are very kind. It was impressible that all staffs try to improve qualities of the hotel.
Yöpyi 2 yötä helmikuussa 2024
IKLCC vastasi 5.3.2024
Dear Ken,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us and we are glad that you have enjoyed your stay at our hotel. I am pleased to take note of your positive comments on the services offered and I have shared your kind words with my team who are highly appreciative of your support. Once again, thank you for staying with us and we look forward to welcoming you back soon. Kind regards.The Management

4/10 Huono

Lumin

Matkusti perheen kanssa
Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
When I go inside the hotel, the hotel inside don’t have the bath towel the refrigerator it’s a broke The air conditioning is not working very well.
Yöpyi 2 yötä helmikuussa 2024
IKLCC vastasi 4.3.2024
Dear Lumin,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. For your information, your feedback on the unavailability of bath towel upon arrival has been addressed to our Assistant Executive Housekeeper to ensure rooms are thoroughly checked before released. As for the refrigerator and air condition, our Chief Engineer has been notified for immediate rectification.Once again, we thank you for staying with us and we look forward to welcoming you back to our hotel soon. Kind regards.The Management

6/10 OK

Toshiyuki

Liikematkailija
Yöpyi 1 yön helmikuussa 2024
IKLCC vastasi 2.3.2024
Dear Toshiyuki,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Once again, we thank you for staying with us and we look forward to welcoming you back to our hotel soon. Kind regards.The Management

4/10 Huono

Laurent

Liikematkailija
Huonoa: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Cherchez un autre hôtel pour le même prix
Hôtel d’un autre temps Chambre avec vieille décoration Moquette tachée Salle de bain cassée Petit déjeuner très moyen (choix et goût) Dommage parce que très bien situé et fort potentiel
Yöpyi 4 yötä helmikuussa 2024
IKLCC vastasi 2.3.2024
Dear Laurent,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. For your information, your feedback on the broken bathroom and stained carpet have been addressed to our Chief Engineer and Assistant Housekeeper who have since rectified the problem.Once again, we thank you for staying with us and we look forward to welcoming you back to our hotel soon. Kind regards.The Management

10/10 Loistava

Albert Edward

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Everything
Yöpyi 10 yötä helmikuussa 2024
IKLCC vastasi 27.2.2024
Dear Albert Edward,Greetings from Impiana KLCC Hotel!Thank you very much for sharing your wonderful experience with us.Extremely delighted to hear you had a wonderful stay. Once again, heartfelt appreciation of your feedback and looking forward to extending the Impiana hospitality on your next visit.Kind regards.The Management

8/10 Hyvä

Elke

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Excellent location. Spa services are fantastic. Pool area is more basic. Rooms are comfortable with nice views..
Yöpyi 2 yötä helmikuussa 2024
IKLCC vastasi 26.2.2024
Dear Elke,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Once again, thank you for staying with us and we look forward to welcoming you back to our hotel soon. Kind regards.The Management

10/10 Loistava

CHI SHING

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
hotel room light a bit dark, cant read in room
Yöpyi 3 yötä helmikuussa 2024
IKLCC vastasi 27.2.2024
Dear Chi Shing,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. Your feedback on the bedroom lighting has been addressed to our Maintenance Manager for immediate rectification. We are in the midst of evaluating all lighting fixtures in the guestrooms. Rest assured the issues you have raised are currently being addressed to ensure our service and standards meet the expectation of our guests.Once again, we thank you for staying with us and we look forward to welcoming you back to our hotel soon. Kind regards.The Management

10/10 Loistava

Maria, Enzersdorf an der Fischa

Matkusti ryhmän kanssa
Hyvää: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Zentrale Lage, schönes Pool, freundliches und hilfsbereites Personal.
Yöpyi 2 yötä helmikuussa 2024
IKLCC vastasi 26.2.2024
Dear Encik Mohd Fazrul,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Once again, thank you for staying with us and we look forward to welcoming you back to our hotel soon. Kind regards.The Management

10/10 Loistava

Rajandeeran

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Everything is great!
Yöpyi 3 yötä helmikuussa 2024
IKLCC vastasi 21.2.2024
Dear Rajandeeran,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Once again, thank you for staying with us and we look forward to welcoming you back to our hotel soon. Kind regards.The Management

8/10 Hyvä

Michael

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great location in KL city and a nice reception area and pool. Rooms starting to look a little tired though and our bath didn't fill easy and leaked onto floor whilst being emptied
Yöpyi 2 yötä helmikuussa 2024
IKLCC vastasi 21.2.2024
Dear Michael,Greetings from Impiana KLCC Hotel!Thank you for your review during your stay with us.We are happy to learn that you enjoyed your stay and would like to apologize for the problem you experienced with our drainage in the bathroom. Please be assured that our Chief Engineer has been informed to rectify the problem. Once again, heartfelt appreciation of your feedback and looking forward to extending the Impiana hospitality on your next visit.Kind regards.The Management

8/10 Hyvä

Anna

Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys
Yöpyi 3 yötä helmikuussa 2024
IKLCC vastasi 19.2.2024
Dear Anna,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Once again, we thank you for staying with us and we look forward to welcoming you back to our hotel soon.Kind regards.The Management