Dear Zhang,Thank you for your kind feedback.We look forward in welcoming you again in the near future.Warm Regards,The Management

Dear Valued Guest,Thank you very much for your review of your recent stay at our hotel. Your feedback is extremely valuable to us. We have highlighted on top priority to our management and we rest assure you that immediate action has been taken place. And to assure that the safety and hygiene remain our priority for our guest.Do let us know if you are planning to patronizing our hotel again. You can email us at marcom@vivatel.com.my.We look forward in welcoming you again to Vivatel KL.Warm Regards,The Management

Dear William,Thank you for your kind feedback.We look forward in welcoming you again in the near future.Warm Regards,The Management

Dear Yuta ,Thank you for your review. We always look forward to our guest’s feedback on a daily basis, positive and otherwise, and rest assured we are constantly taking measures to ensure improvements of our service. Your concerns raised have been discussed with the relevant department heads and steps for improvement in the areas mentioned by you are in place and are being implemented.Once again, thank you for your constructive review. I do hope that you will be able to put this one-off experience deviation behind you and give us another opportunity to serve you. My team and I look forward to welcoming you back on your next visit to the hotel. Please do give us a call, and we would be delighted to have you again with us.Yours Faithfully,The Management

Dear Tian Kok,Thank you for your kind feedback.We look forward in welcoming you again in the near future.Warm Regards,The Management

Dear Cindy,Thank you for sharing your experience from your stay. We appreciate your kind words about our comfy rooms. However, we are saddened to hear your comments about our pool was closed for maintenance. We are truly sorry and therefore would like to apologize. We look forward to welcoming you back to the hotel in the near future!Warm Regards,The Management

Dear Zora Sharon,Thank you for your review. We always look forward to our guest’s feedback on a daily basis, positive and otherwise, and rest assured we are constantly taking measures to ensure improvements with regards to maintenance and the quality of our service. Your concerns raised have been discussed with the relevant department heads and steps for improvement in the areas mentioned by you are in place and are being implemented.Once again, thank you for your constructive review. I do hope that you will be able to put this one-off experience deviation behind you and give us another opportunity to serve you. My team and I look forward to welcoming you back on your next visit to the hotel.Warm Regards,The Management

Thank you for choosing Vivatel and taking time to share your staying experience with us. We certainly looking forward to welcome you back to Vivatel in the near future!

谢谢入住辉煌酒店以及您的入住体验评语。我们将探讨您的评语及加强员工们的安全意识以保护员工们和客户的安全和卫生条件。

Hi Sheng Rei, thank you for your feedback.

Thank you so much for your feedback and rating. We look forward to serving you again.

Thank you for your feedback. We hope to welcome you back to our hotel again!

Hi Lim, we will notify the housekeeping dept immediately. Thank you for your feedback.

Hi Angie, we will look into your comments for improvement. Thank you.

Hi Benson, thank you so much for your stunning 10/10 ratings. We really appreciate it!

Hi guest, Thank you for your rating. We hope to see you again =)

Hi Shunsuke, thank you so much for your stunning 10/10 ratings. We really appreciate it!

Hi guest, we noted your feedback and will notify our housekeeping dept. head for improvement. Thank you once again for your time to share your experience.

Hi Keng Ling, thank you for your positive feedback on the friendliness of our associates and good breakfast spread. We really appreciate that and noted on your other comments as well for improvement. Hope to see you soon!

Hi Terrenz, we appreciate your wonderful feedback and ratings. Looking forward to welcoming you back at our hotel soon. =)

Hi there, we appreciate your positive feedback and looking forward to creating similar experience whenever you choose to stay with us again.

Thank you for your rating, we really appreciate it =)

Hi Teoh, thank you for your rating. We wish to be at your service again.

Hi guests, we hope to get an in-depth view of your experience at our hotel.

We appreciate you making us aware of the situation. This is being analyzed by our Management for improvement and we feel sure that on your next visit to Vivatel you will see a marked improvement.

Thank you for your feedback. We hope to welcome you back to our hotel again!

Thank you for taking the time to give us a 4-star rating. We really appreciate it.

Thank you for your positive feedback and high rating. We will continue to strive for the best. I hope to be at your service again in the near future.

Thank you so much for your stunning 10 out of 10 ratings and positive feedback. We hope to be at your service again in the near future =)