Vastaanotto

Arvostelut: Tru By Hilton Lake Charles

2.5 out of 5
Tru By Hilton Lake Charles
1220 W Prien Lake Rd, Lake Charles, LA

Arvostelut

9,0

Upea

Arvosana 10 - Loistava. 375 kautta 590 arvostelua" "
Arvosana 8 - Hyvä. 136 kautta 590 arvostelua" "
Arvosana 6 - OK. 41 kautta 590 arvostelua" "
Arvosana 4 - Huono. 18 kautta 590 arvostelua" "
Arvosana 2 - Hirveä. 20 kautta 590 arvostelua" "

9,4/10

Siisteys

9,4/10

Henkilökunta ja palvelu

8,8/10

Palvelut/mukavuudet

9,2/10

Majoituspaikan kunto ja tilat

9,2/10

Ympäristöystävällisyys

Arvostelut

8/10 Hyvä

Jocelyn, MANVEL

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
.
Yöpyi 1 yön toukokuussa 2024

10/10 Loistava

Khristian

Great stay.
Yöpyi 1 yön toukokuussa 2024

4/10 Huono

Moises

Yöpyi 1 yön toukokuussa 2024

10/10 Loistava

Cathy, Santa Fe

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Check in was a breeze! Haley was very professional.
Yöpyi 3 yötä toukokuussa 2024

10/10 Loistava

Lorie

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Clean and friendly staff
Yöpyi 1 yön toukokuussa 2024
Midge P. vastasi 23.5.2024
Thanks for the five stars! We appreciate you and hope you will continue to stay with us at the Tru by Hilton Lake Charles!

6/10 OK

Cyril

Matkusti perheen kanssa
Main desk was understaffed. The one employee working there was friendly and efficient, but there was a line of people waiting to check in. Snacks, drinks, and alcohol were available for sale in the lobby, but the automated payment system was out of order and the single desk staffer was overwhelmed with checking in guests. Room was not available for check in at 3:00 PM as advertised. Was assigned a handicap access room, which we did not request. Design of this room allowed shower water to spread to the floor of the bathroom. No bath mat was included in the linens. Floors of guest room were recently cleaned, but sticky throughout the stay. Hotels back lot is on the banks of Contraband Bayou, but the banks of the bayou were covered with litter. Outdoor upholstered seating area furniture has no cover and was wet from recent rains. Breakfast bar setup was insufficient for the volume of users. This hotel could be much improved, probably with just a higher level of staffing in all areas from the front desk, to housekeeping, to general maintenance.
Yöpyi 1 yön toukokuussa 2024
Midge P. vastasi 20.5.2024
Thanks for the feedback, we appreciate you letting us know where we can improve. The bayou is a little wet and bogged down so we were not able to go back there and clean up from the recent storms yet. We have new cushions ordered for the back patio area. Generally we have 2 clerks working on busier days so I am unsure what happened on this night. Please know that we do try to provide an exceptional stay ever time for our guests.

10/10 Loistava

Maurice

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The staff there were very polite and pleasant. It is a very quiet property in a great location. The rooms and property were spotless. I enjoyed my stay here and would recommend this property if you are looking to stay in the Lake Charles area.
Yöpyi 1 yön toukokuussa 2024
Midge P. vastasi 17.5.2024
Wonderful to hear that you enjoyed your stay here at our Tru by Hilton Lake Charles. Thanks for letting others know how clean your room was, and our hotel is. We hope to have you stay with us again soon.

8/10 Hyvä

Sonya

Matkusti lemmikkien kanssa, Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Pros: Convenient to nearly everything Relaxing lobby with multiple options for seating dining, lounging, even working Pet friendly Free breakfast Free parking Reasonably priced Nice outdoor seating area No carpet (cleaner with fewer allergens) Well-equipped exercise room Cons: Low (nearly nonexistent) water pressure Guests above sounded like they were stomping around their room (maybe they were, maybe it was the lack of carpet) Shower floor wasn’t clean There are no closets in the rooms. It was fine with me but some guests were put off by that.
Yöpyi 1 yön toukokuussa 2024
Midge P. vastasi 15.5.2024
Dear Valued guest,Thank you for taking the time to share your feedback about your recent stay at our hotel. We appreciate your insights, as they help us improve our services and enhance the overall guest experience. We’re delighted to hear that our central location was convenient for your needs. Being close to various amenities is one of our top priorities. Our lobby is designed to provide a comfortable and welcoming atmosphere. We’re glad you enjoyed the multiple seating options. As a pet-friendly hotel, we strive to accommodate all members of your family, including the furry ones! We’re pleased that you were able to start your day with our complimentary breakfast. Parking fees can add up, so we’re happy to offer free parking to our guests. Providing good value for our guests is important to us. Our outdoor seating area is perfect for relaxing and enjoying the fresh air. We apologize for any inconvenience caused by the low water pressure in the showers. We’ll investigate this issue and take steps to improve it. The lack of carpeting may have contributed to noise from guests in rooms above. We appreciate your understanding and will explore ways to minimize disturbances. We apologize for any oversight regarding the cleanliness of the shower floor. Our housekeeping team will address this promptly.We value your patronage and hope to welcome you back soon. If there’s anything else we can assist you with, please don’t hesitate to reach out.

10/10 Loistava

Jacob, Kyle

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä toukokuussa 2024
Midge P. vastasi 14.5.2024
Thanks for the five star review of our hotel. We hope to have you stay with us again at the Tru by Hilton Lake Charles.

10/10 Loistava

Renata

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
N/A
Yöpyi 1 yön toukokuussa 2024
Midge P. vastasi 13.5.2024
Thanks for staying and reviewing!

10/10 Loistava

Imelda

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Excelente muy amable y muy limpio
Yöpyi 1 yön toukokuussa 2024
Midge P. vastasi 13.5.2024
Thanks for the five star review! We appreciate you.

10/10 Loistava

Shantell

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön toukokuussa 2024
Midge P. vastasi 13.5.2024
Thanks for the five stars. We hope you will stay with us again in the future.

10/10 Loistava

Allen

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Nice
Yöpyi 1 yön toukokuussa 2024
Midge P. vastasi 13.5.2024
Nice of you to let us know we are doing things right here at the Tru by Hilton Lake Charles! Thank you for choosing to stay here at our hotel, we look forward to your next visit.

10/10 Loistava

Jenna

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön toukokuussa 2024
Midge P. vastasi 8.5.2024
Thanks for the five star review of our hotel. We hope to have you return again soon.

10/10 Loistava

Nancy

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Nice and quiet, Great Breakfast 👍
Yöpyi 1 yön toukokuussa 2024
Midge P. vastasi 8.5.2024
Great to hear, Thanks so much! We appreciate you and hop to have you stay with us again.

6/10 OK

DOUGLAS

Yöpyi 1 yön toukokuussa 2024

8/10 Hyvä

Steven

Yöpyi 1 yön huhtikuussa 2024
Midge P. vastasi 20.5.2024
Thanks for staying and reviewing!

10/10 Loistava

Jenny

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
When we arrived, Danielle was so personable and got us checked into our rooms very fast. The showers are hot and the water pressure is great. I loved that my name was on the TV in my room to welcome me. The free breakfast was also a nice bonus.
Yöpyi 1 yön huhtikuussa 2024
Midge P. vastasi 29.4.2024
Thank you for the five star review of our hotel. We love all the details you have shared of your stay here at our Tru by Hilton Lake Charles with other guests. Thanks again for staying and reviewing.

10/10 Loistava

Evelyn, Katy

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Very nice, clean and close to major attractions
Yöpyi 1 yön huhtikuussa 2024
Midge P. vastasi 29.4.2024
Thanks for staying and letting others know about our great location and how close our hotel is to major Lake Charles attractions. We hope you return again soon.

10/10 Loistava

Jenny, Lafayette

Yöpyi 1 yön huhtikuussa 2024
Midge P. vastasi 6.5.2024
Thanks for the five star review of our Tru by Hilton hotel. We look forward to your return!

10/10 Loistava

Astrid

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön maaliskuussa 2024
Midge P. vastasi 10.4.2024
Thank you for the five star review of our hotel. We hope to host you again real soon!

4/10 Huono

Cesar

Matkusti perheen kanssa
Huonoa: Siisteys
They did not meke the room
Yöpyi 2 yötä maaliskuussa 2024
Midge P. vastasi 3.4.2024
Thank you for the feedback, we are sorry to hear that we failed to exceed your expectations while our guest.

6/10 OK

Gilbert

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Rooms are very small and the walls are paper thin
Yöpyi 1 yön maaliskuussa 2024
Midge P. vastasi 20.3.2024
Thanks for the feedback, we are sorry to hear that you did not enjoy the brand. We hope you will continue to choose Hilton on your future stays.

8/10 Hyvä

James

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
More tubs
Yöpyi 1 yön maaliskuussa 2024
Midge P. vastasi 18.3.2024
Thanks for the feedback and giving us a try at the Tru by Hilton. The Tru brand provides walk-in showers in the guest rooms. If you are looking for a bathtub Hampton Inn may be a brand for you to look at for future stays. We wish you safe travels and hope you continue to choose Hilton on your future adventures.

10/10 Loistava

KRISTI

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
All was great
Yöpyi 1 yön maaliskuussa 2024
Midge P. vastasi 11.3.2024
Thanks for the 5 star review of our hotel. We hope to welcome you back again soon.

2/10 Hirveä

James

Huonoa: Henkilökunta ja palvelu
Could not check in until 1 hour and 15 minutes after 3:00pm checkin.
Yöpyi 1 yön maaliskuussa 2024
Midge P. vastasi 11.3.2024
Thank for staying, we apologize for the inconvenience.

8/10 Hyvä

Amanda

Matkusti perheen kanssa, Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I liked the location-it was centrally located from most shopping, dining & the college-which we were going to daily. It was “hip” with fun colors & a game room feel in the lobby-I assume geared toward younger visitors. Very clean. I didn’t like the constant ticking/clicking/water dripping sound in my room. I assume it was the AC but it happened all night-hope you bring a fan to drown it out. It’s very much like having a metronome on the whole time-but it’s in the wall or ceiling & there’s no way to stop it.
Yöpyi 2 yötä helmikuussa 2024
Midge P. vastasi 4.3.2024
Thanks for letting us know what we did right and what we can improve upon. We are sorry to hear about the water noise and please know we are looking into it.

8/10 Hyvä

Chelle

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Good value. No carpet- a plus. It was relatively clean. No complaints. Only stayed on night- likely wouldn’t choose for a long-term stay.
Yöpyi 1 yön maaliskuussa 2024
Midge P. vastasi 4.3.2024
Thanks for the feedback, we appreciate you and hope you will continue to choose Hilton on your travels.

8/10 Hyvä

SHAMEKA

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Game area was very nice
Yöpyi 2 yötä helmikuussa 2024
Midge P. vastasi 28.2.2024
Wonderful, Thanks for staying and reviewing! We hope to have you return soon.

8/10 Hyvä

Brian

Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Good
Yöpyi 1 yön helmikuussa 2024
Midge P. vastasi 28.2.2024
Thank you for staying and letting others know how good your stay was here at the Tru by Hilton Lake Charles!

10/10 Loistava

Gary

Hyvää: Siisteys ja henkilökunta ja palvelu
Nice accommodations. People very nice and helpful. Rooms are nice and clean.
Yöpyi 2 yötä helmikuussa 2024
Midge P. vastasi 26.2.2024
Thanks for the five star review of our hotel. We appreciate you and hope you will continue to stay with us at our hotel.

10/10 Loistava

Mary Rose

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Awesome Hotel Stay
The stay was awesome, we were greeted wonderful by Karen and a very helpful employee. She really made us and our friends feel comfortable. We will definitely go back, and you morning staff were just as good. Thank you.
Yöpyi 1 yön helmikuussa 2024
Midge P. vastasi 21.2.2024
So delighted to hear that you had a great stay and Karen made you feel comfortable and at home. We hope to have you stay again at the Tru by Hilton Lake Charles soon.

6/10 OK

Thomas

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Only one person at check in
Yöpyi 1 yön helmikuussa 2024
Midge P. vastasi 21.2.2024
Thank you for the feedback. We will use this to make future improvements.

10/10 Loistava

maryse

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Étape de 2 jours à lake Charles
Yöpyi 1 yön helmikuussa 2024
Midge P. vastasi 21.2.2024
Thanks for the 10 star review of our hotel! We hope to have you stay again soon.

10/10 Loistava

Kristy

Yöpyi 1 yön tammikuussa 2024
Midge P. vastasi 16.2.2024
Thank you for the five-star review of our hotel. We appreciate you and hope to have you continue to stay with us when traveling to Lake Charles.

10/10 Loistava

Carl

Hyvää: Siisteys ja palvelut/mukavuudet
Nice hotel
Yöpyi 1 yön helmikuussa 2024
Midge P. vastasi 9.2.2024
Thanks for the compliment! We hope to welcome you back to our Tru by Hilton Lake Charles hotel again soon.

10/10 Loistava

randy

Hyvää: Majoituspaikan kunto ja tilat
Hard to find the way in to the property. Construction going on.
Yöpyi 1 yön tammikuussa 2024
Midge P. vastasi 5.2.2024
Thanks for staying with us, we are sorry that you had a hard time getting into the hotel. We are unaware of any construction happening around the hotel at this time.

4/10 Huono

Heather

Yöpyi 2 yötä tammikuussa 2024
Midge P. vastasi 31.1.2024
Thanks for staying with us, we appreciate your review.

10/10 Loistava

Tyler

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
My wife and I came to town for a weekend getaway and were immediately greeted by a friendly staff. The room/bathroom were very clean. My only complaint was the bed being a little too firm for my liking. Nonetheless, this is our new go to place, especially its convenience in proximity to the casinos and all your big stores!
Yöpyi 1 yön tammikuussa 2024
Midge P. vastasi 22.1.2024
Thanks for staying and recommending our hotel! We look forward to welcoming you again soon.

10/10 Loistava

Jenny

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The staff was fantastic. Very friendly and helpful. Close to the casinos as well as shopping and dining. Also near to McNeese state.
Yöpyi 4 yötä joulukuussa 2023
Midge P. vastasi 15.1.2024
Wonderful, thanks for letting us know. We hope to have you stay with us again soon.

10/10 Loistava

Stephen

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön joulukuussa 2023
Midge P. vastasi 15.1.2024
Thanks for the 10 stars! We appreciate you.

8/10 Hyvä

Juan

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Close to casino
Yöpyi 1 yön joulukuussa 2023
Midge P. vastasi 5.1.2024
Thanks for staying and reviewing! We hope you will stay with us again soon.

10/10 Loistava

Christine

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön joulukuussa 2023
Midge P. vastasi 2.1.2024
Thanks for the 10! We appreciate you.

8/10 Hyvä

Amy

Yöpyi 2 yötä joulukuussa 2023
Midge P. vastasi 2.1.2024
Thanks for staying and reviewing!

10/10 Loistava

Augusto

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Staff very friendly and accomodating
Yöpyi 1 yön joulukuussa 2023
Midge P. vastasi 2.1.2024
Wonderful, Thanks for staying and reviewing!

10/10 Loistava

Wes, Daphne

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön joulukuussa 2023
Midge P. vastasi 2.1.2024
Thanks for the five star review of our Lake Charles hotel. We hope to have you stay with us at the Tru by Hilton again soon.

8/10 Hyvä

brian

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Above average stay
Good family hotel. Clean. quiet, safe parking lot and area. Room was basic and clean, no issues with room. Basic breakfast available.
Yöpyi 1 yön joulukuussa 2023
Midge P. vastasi 27.12.2023
So glad that you had an above average stay with us at our hotel. We hope to have you return again soon to our Tru by Hilton Lake Charles.

10/10 Loistava

Sabrina

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The hotel was perfect for a one night stay for my husband’s Christmas Party at Blue Martini. The hotel offered shuttered service to and from the casinos which was PERFECT! Bed was comfortable, rooms clean, staff helpful. The continental breakfast was nearly “empty” but then again we didn’t get down there until around 930 and they stop breakfast at 10. But that alone wasn’t a deciding factor on how good the hotel was. No major complaints.
Yöpyi 1 yön joulukuussa 2023
Midge P. vastasi 11.12.2023
Thanks for the five star review! We are glad to hear that you had a great stay. We appreciate your feedback regarding the breakfast and are sorry that this occurred.

10/10 Loistava

kimberly

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great customer service.
Yöpyi 1 yön lokakuussa 2023
Midge P. vastasi 8.12.2023
Great to hear, Thanks so much!

10/10 Loistava

Amanda L

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Great hotel. I would book it again.
The hotel was in a great location. I felt very safe. Check in and check out was very quick and easy. The staff was very professional and friendly. The room was very neat and clean. The view of the waterfront behind the hotel was really great too. I wish it would not have been raining so I could have enjoyed the view from the hotel’s back patio area overlooking the waterfront. I would definitely book this hotel again.
Yöpyi 1 yön joulukuussa 2023
Midge P. vastasi 8.12.2023
Wonderful to hear, Thanks so much! We look forward to your next stay with us.