Dear Debra, Thank you for taking the time to write a review. We are sorry for the discomfort caused by the front desk team's unavailability during an hour of need. We will discuss this with our staff so that this lapse in service is not repeated. This will assist us in enhancing our service and guest experience. Please feel free to reach out to the hotel for further assistance, and our team will be happy to help you. Further, we regret that our rooms were not to your expectations, and we will discuss this with our concerned team to review. We appreciate your patience and look forward to having you stay with us so we can provide you with the flawless experience you deserve.Sincerely,Hotel Management

Dear Natasha, Thank you for choosing us. We are very sorry for any stress caused. First impressions are essential; therefore, we regret that the start of your visit was not positive and that you faced difficulties with the hotel's condition. Further, we regret that all the rooms you visited had some or other issues that disappointed you. We will ensure that our team takes these problems as a priority to improve. Also, we are sorry for the key card concerns that you mentioned and will ask our team to recheck the keys and locks of the entire hotel as a precaution. Your comments are vital, and we will work on them so that your next visit to our hotel is a seamless experience. Sincerely,Hotel Management

Dear Yoshira, Thank you for choosing Extended Stay America. We are glad to know you had a good stay and were pleased with everything we offered. Please revisit us for another enjoyable experience. Sincerely,Hotel Management

Dear Carol, Thank you for choosing us and sharing your comments. We apologize for not providing you with a good hotel experience. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We would like you to allow us to host another occasion and provide you with the seamless stay you deserve at the location!Sincerely,Hotel Management

Dear Kelley, We are delighted you had a wonderful stay at Extended Stay America. Thank you for sharing your positive feedback with us. We greatly appreciate your kind words about our friendly associates and commitment to excellence in delivering a clean room. Thank you for choosing to stay with us, and we look forward to welcoming you back soon.Sincerely,Hotel Management

Dear Leily, Thank you for your feedback. We are sorry about your experience and appreciate your feedback. Cleanliness and comfort are top priorities for us, and we regret that this was not reflected during your stay. We have addressed the issues you mentioned with our housekeeping team to ensure they are resolved. Thank you for bringing this to our attention, and we hope to serve you better in the future.Sincerely,Hotel Management

Dear Hubert, Thank you for taking the time to write a review of our hotel. Your comments on the issues mentioned have left us disheartened this time. We will look into this further and significantly appreciate you bringing this to our attention. Also, we apologize for the problems you mentioned. Our concerned team is included in the discussion to ensure this failure doesn't happen again. Your feedback will help us continuously improve our service and guest experience. Everything we do aims to provide you with an excellent hotel experience. Once again, we are sorry for letting you down. Please return, as we want to regain your trust and hope you will give us that chance.Sincerely,Hotel Management

Dear Rocio, We're thrilled to hear you found Extended Stay America to be a peaceful retreat for families. Your comfort is our priority, and we're delighted you had a tranquil stay with us. We look forward to welcoming you back for another relaxing experience.Sincerely,Hotel Management

Dear Steven, Thank you for the kind review. We're delighted to hear about your positive interactions with our team at Extended Stay America. Your satisfaction is our priority, and we're glad to have promptly addressed any concerns you had. We look forward to welcoming you back for another enjoyable stay.Sincerely,Hotel Management

Dear Gerald, We're honored to be your home away from home and glad to have you as our guest at Extended Stay America. We appreciate your positive comments about our thoughtful facilities and services from our associates. Our top priority is your comfort, and we're delighted you're satisfied with the stay. We look forward to sharing your upcoming trips and more memorable moments. Sincerely,Hotel Management

Dear Debbie, Thank you for your review about Extended Stay America. We are pleased you had a pleasant visit and enjoyed your trip at a good price. However, we apologize for any inconvenience caused during your time with us. Our housekeeping team has been informed about your remarks, and they are attending to the issue on a priority basis. Please be our guest next time you wish to be around the area, and we hope to make your stay memorable.Sincerely,Hotel Management

Dear En, We sincerely apologize for your negative experience at our hotel. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Please give us another chance so we can leave a much better impression on your next visit. Sincerely, Hotel Management

Dear Igor, We're delighted to hear about your positive experience with our Front Desk Staff at Extended Stay America! However, we apologize for any inconvenience caused by the cleanliness and amenities in your room. Your feedback is invaluable, and we'll address these areas to ensure a more enjoyable stay in the future. We appreciate your patronage and hope to welcome you back soon!Sincerely,Hotel Management

Dear J, Thank you for selecting Extended Stay America for your trip. Reading about your experience with our team brings us joy. We aim to meet and exceed our guests' expectations and are happy this was your case. Please revisit us for another stay that feels like a home away from home.Sincerely,Hotel Management

Dear Xiomara, We sincerely apologize for the discomfort you experienced with the mattress and pull-out couch during your stay. Your feedback is valuable, and we regret any inconvenience caused. Please know that we are addressing these concerns with our team to ensure improvements are made. We appreciate your kind words about our staff and cleanliness. Your comfort is important to us, and we hope to provide you with a better rest experience in the future. Sincerely,Hotel Management

Dear Stephen, We are thrilled you chose to stay with us at Extended Stay America. We sincerely appreciate all your wonderful feedback and are delighted to read that you enjoyed every aspect of your stay with us. Our staff works tirelessly to surpass our guests' expectations and ensure everyone has a relaxing experience in well-maintained and comfortable accommodations. Reviews like yours make all our efforts worthwhile! Thank you for being our guest, and we hope to have the pleasure of welcoming you back the next time you are in the area.Sincerely,Hotel Management

Dear Kimberly, Thank you for your review. We sincerely apologize for the multiple issues you encountered during your stay. It is unacceptable that the cleanliness of your room and amenities fell below our standards, and we regret any discomfort this caused. Rest assured, we are addressing these concerns with our housekeeping and maintenance teams to prevent recurrence. We appreciate your feedback and will use it to improve our services. Should you reconsider, we would welcome the opportunity to provide you with a more satisfactory experience. Sincerely,Hotel Management

Dear Tiffany, Thank you for choosing Extended Stay America. We are thrilled you enjoyed our spacious rooms, inviting pool, and friendly front desk team. However, we apologize for not meeting your expectations regarding the grab-and-go breakfast options. We will consider your valuable feedback and use it for future offerings. We look forward to welcoming you back for another pleasant stay in the future!Sincerely,Hotel Management

Dear Zachary, Thank you for taking the time to evaluate your stay and for sharing your feedback. We aim to maintain the highest standards; therefore, we apologize that this was not your experience. We are glad you found a place that meets your needs for a short stay. Sometimes, simplicity is all we need! We hope to see you again and have the opportunity to make your next stay perfect in every respect. Sincerely,Hotel Management

Dear Rossy, We're honored to be your home away from home and glad to have you as our guests at Extended Stay America. We appreciate your positive comments about our thoughtful facilities and services by our associate. Our top priority is your comfort, and we're delighted you're satisfied with the stay. We look forward to sharing your upcoming trips and more memorable moments. Thanks again for the outstanding remarks. Sincerely,Hotel Management

Dear Anita, Thank you for taking the time to share your review. We are glad you acknowledged our friendly staff and beautiful lobby. However, we apologize for any discomfort experienced during your stay. Your comfort is important to us, and we'll consider your insights regarding the condition of our furniture and the soap to ensure it meets your expectations. We hope you'll consider giving us another chance to provide you with a more comfortable and enjoyable stay in the future.Sincerely,Hotel Management

Dear David, Thank you for taking the time to share your experience with us. We appreciate your feedback. Our objective is to create lasting memories for our guests; therefore, we apologize for not meeting your expectations. Please be assured we will review your comments appropriately, and we hope you will give us another opportunity to show you the hospitality we are dedicated to providing.Sincerely,Hotel Management

Dear Samantha, Thank you for being our guest. It is nice to know that although you had a satisfactory stay, the room condition did not meet your expectations. We are sorry for the inconvenience, and we will use this information to update the areas and ensure a better place for our guests as we move ahead. We look forward to hosting you again, giving us the chance to show you our dedication to outstanding hospitality.Sincerely,Hotel Management

Dear Veronica, We appreciate the outstanding review. We are delighted you loved your clean, comfortable suite. Our top priority is your comfort, so it is nice to know we exceeded your expectations. However, we are sorry for the discomfort and will share these notes with our concerned team. Thank you for choosing Extended Stay America. We look forward to hosting you again the next time you are in the area. Sincerely,Hotel Management

Dear Grant, Thank you for being our guest. It is nice you had a satisfactory time here. However, we are sorry for the disappointment and inconvenience caused in your suite, and we understand your frustration about not getting a maintained room. We examine the room before guests arrive, but we'll speak to our team about missed areas. Our front desk team can help you while you are our guest. We hope you give us another chance, and we will surely provide you and your sister with the outstanding stay you deserve.Sincerely,Hotel Management