Ulkouima-allas avoinna 8.00–22.00, aurinkovarjoja, aurinkotuoleja

Arvostelut: Hotel Encanto de Las Cruces

3.5 out of 5
Hotel Encanto de Las Cruces
705 S Telshor Blvd, Las Cruces, NM

Arvostelut

8,6

Loistava

Arvosana 10 - Loistava. 664 kautta 1075 arvostelua" "
Arvosana 8 - Hyvä. 208 kautta 1075 arvostelua" "
Arvosana 6 - OK. 101 kautta 1075 arvostelua" "
Arvosana 4 - Huono. 62 kautta 1075 arvostelua" "
Arvosana 2 - Hirveä. 40 kautta 1075 arvostelua" "

9,0/10

Siisteys

9,0/10

Henkilökunta ja palvelu

8,2/10

Palvelut/mukavuudet

8,6/10

Majoituspaikan kunto ja tilat

8,4/10

Ympäristöystävällisyys

Arvostelut

10/10 Loistava

Karen

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Hotel Encanto is a beautiful historic hotel. But I am finding many of these hotels need some renovating. I love the location of the hotel, large parking lot, that is free and has very good lighting.
Yöpyi 1 yön toukokuussa 2024
Kelsey H- Social Media Coordinator vastasi 27.5.2024
We are so happy to hear that you enjoyed our location, parking, lighting, and historic hotel, Karen! We appreciate your support and feedback and we would love to care for you again in the future.

10/10 Loistava

Joshua

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä toukokuussa 2024

8/10 Hyvä

Elaine

Hyvää: Siisteys ja henkilökunta ja palvelu
Employees are very pleasant and polite Rooms show their age.
Yöpyi 1 yön toukokuussa 2024
Kelsey H- Social Media Coordinator vastasi 26.5.2024
Thank you for your review and feedback, Elaine! We hope you will give us another chance to care for you again in the future.

10/10 Loistava

Ginette

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön toukokuussa 2024
Kelsey H- Social Media Coordinator vastasi 24.5.2024
We cherish your positive rating! Thank you for your support.

8/10 Hyvä

Cara

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Beautiful hotel.
Yöpyi 2 yötä toukokuussa 2024
Kelsey H- Social Media Coordinator vastasi 24.5.2024
Thank you for your review, Cara! We hope to care for you again in the future.

10/10 Loistava

Nancy, Austin

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
A Beautiful property. The lobby and common areas are full of art that reflects the area. Rooms are clean and comfortable.
Yöpyi 1 yön toukokuussa 2024
Kelsey H- Social Media Coordinator vastasi 22.5.2024
We are so happy that you enjoyed your visit with us, Nancy! Thank you so much for your review and support.

10/10 Loistava

Paul

Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great resting spot after long drive. Very clean and convenient location.
Yöpyi 1 yön toukokuussa 2024
Kelsey H- Social Media Coordinator vastasi 22.5.2024
We appreciate your kind words, Paul! Thank you so much for your support.

10/10 Loistava

patricia

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
This is a lovely hotel and our visits with them are wonderful from checking in to checking out. The pool is lovely. The location is great. Highly recommend
Yöpyi 2 yötä maaliskuussa 2024
Kelsey H- Social Media Coordinator vastasi 20.5.2024
We are thrilled that you enjoyed many aspects of your stay with us, Patricia! Thank you so much for your kind words and recommendation.

10/10 Loistava

Stephen S

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The staff were all really nice. The hotel itself is beautiful, though certainly not new.
Yöpyi 2 yötä toukokuussa 2024
Kelsey H- Social Media Coordinator vastasi 17.5.2024
Thank you for your review, Stephen! We are glad that you enjoyed our hotel and staff and we hope to see you again soon.

10/10 Loistava

John

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Excellent
Yöpyi 1 yön toukokuussa 2024
Kelsey H- Social Media Coordinator vastasi 14.5.2024
We cherish your kind review, John! We hope you can return for another enjoyable stay with us soon.

10/10 Loistava

Jesus

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Great hotel
Yöpyi 1 yön huhtikuussa 2024
Kelsey H- Social Media Coordinator vastasi 14.5.2024
We are ecstatic that you enjoyed your stay with us! Thank you so much for your positive review and support.

6/10 OK

Barbara

Matkusti perheen kanssa
Huonoa: Palvelut/mukavuudet
The restaurant was horrible, the food cold and unbearable. Staff at front desk often not available. Rooms need upgrading.
Yöpyi 4 yötä toukokuussa 2024
Kelsey H- Social Media Coordinator vastasi 14.5.2024
We are sad to hear that there were aspects of your stay that negatively impacted your experience with us, Barbara. We appreciate you bringing your concerns to our attention and we will work with our team to improve.

4/10 Huono

Keith

Matkusti perheen kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
Huonoa: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The pictures did not match the feel and condition of the guests rooms The rooms were dated and the bedding was terrible. The tv was old and did not work There was no refrigerator
Yöpyi 2 yötä toukokuussa 2024
Kelsey H- Social Media Coordinator vastasi 13.5.2024
We are sorry to hear that the room did not meet your expectations, Keith. We appreciate your honest feedback and we will share your concerns with our housekeeping and maintenance teams as we are always working to improve. We hope you will give us another shot to impress you in the future.

10/10 Loistava

Carol, BERNALILLO

Matkusti perheen kanssa, Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Beautiful property. Restaurant was delicious with excellent service. The guests 1 floor below us on a patio were very loud and obnoxious all weekend, 6am, 10am, 5pm, 10pm, every day for 3 days. Screaming and loud partying. We asked them nicely to wait til 8am or before 10pm to be loud. Did not work.
Yöpyi 2 yötä toukokuussa 2024
Kelsey H- Social Media Coordinator vastasi 13.5.2024
Thank you for taking the time to share about your stay with us, Carol. We are glad that you enjoyed our hotel and restaurant, but we apologize for the noise disturbance you experienced. We value your feedback and we would love another opportunity to care for you again in the future.

6/10 OK

Curtis

Matkusti perheen kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
Average
Yöpyi 2 yötä toukokuussa 2024
Kelsey H- Social Media Coordinator vastasi 13.5.2024
Thank you for your review, Curtis. We value your honest feedback.

10/10 Loistava

Kris

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Clean rooms, good service, good restaurant and bar area.
Yöpyi 2 yötä toukokuussa 2024
Kelsey H- Social Media Coordinator vastasi 13.5.2024
Thank you so much for your kind words! Your support is greatly appreciated.

10/10 Loistava

Amy

Hyvää: Siisteys ja henkilökunta ja palvelu
Nice property, but don’t count on using the EV chargers.
Yöpyi 1 yön toukokuussa 2024
Kelsey H- Social Media Coordinator vastasi 12.5.2024
Thank you for your review, Amy. We value your support and feedback and we will share your concern with our team. We hope to care for you again in the future.

10/10 Loistava

Sheldon

Yöpyi 1 yön toukokuussa 2024
Kelsey H- Social Media Coordinator vastasi 26.5.2024
We are thrilled that you enjoyed your stay with us! We cherish your support and we hope to see you again.

10/10 Loistava

Brian, Chandler

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great property
Yöpyi 1 yön huhtikuussa 2024
Kelsey H- Social Media Coordinator vastasi 6.5.2024
We are elated that your experience was five-star! Thank you so much for your review and support.

10/10 Loistava

Diana

Liikematkailija
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Beautiful property!
Yöpyi 4 yötä huhtikuussa 2024
Kelsey H- Social Media Coordinator vastasi 6.5.2024
We appreciate your positive review and support, Diana! We would love to care for you again in the future.

10/10 Loistava

Rossie R

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Loved it
Yöpyi 1 yön huhtikuussa 2024
Kelsey H- Social Media Coordinator vastasi 3.5.2024
Thank you for your positive review, Rossie! We appreciate your support.

2/10 Hirveä

Michelle

For 120 a night it was out dated no refrigerator, was disappointing
Yöpyi 4 yötä huhtikuussa 2024
Kelsey H- Social Media Coordinator vastasi 30.4.2024
We are sorry to hear that you were disappointed with your stay with us, Michelle. We appreciate your honest feedback and we would love another shot to impress you in the future.

8/10 Hyvä

John

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
It was a nice place to stay with some historical charm.
Yöpyi 5 yötä huhtikuussa 2024
Kelsey H- Social Media Coordinator vastasi 30.4.2024
We appreciate your kind review, John! Thank you so much for your support.

6/10 OK

Kelli

Hyvää: Siisteys ja henkilökunta ja palvelu
Staff were very friendly. The thermostat in my room didn't work very well. Overall, the visit was good.
Yöpyi 2 yötä huhtikuussa 2024
Kelsey H- Social Media Coordinator vastasi 6.5.2024
We are glad to hear that you had a good visit with us. We apologize for the issues with the thermostat, but we value your honest feedback and we hope you will give us another chance to care for you again.

10/10 Loistava

Rossanna

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Nice and great service
Yöpyi 2 yötä huhtikuussa 2024
Kelsey H- Social Media Coordinator vastasi 29.4.2024
Thank you for your kind words! We would love to care for you again in the future.

10/10 Loistava

Meredith

Matkusti perheen kanssa, Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The property is so cute and I love the hotel
Yöpyi 1 yön huhtikuussa 2024
Kelsey H- Social Media Coordinator vastasi 29.4.2024
We are elated to hear that you love Hotel Encanto! Thank you so much for your review and support. It means the world to us!

2/10 Hirveä

Romel

They charge my card for nothing where in fact I was able to pay everthing aside from the incidental fee. Sigh
Yöpyi 1 yön huhtikuussa 2024
Kelsey H- Social Media Coordinator vastasi 26.4.2024
Thank you for taking the time to leave us this review. We kindly ask that you give our hotel a call if you believe that there were errors with your charges. We would be more than happy to look into this and correct any errors as needed. We hope to connect with your soon.

10/10 Loistava

Michael

Yöpyi 1 yön huhtikuussa 2024
Kelsey H- Social Media Coordinator vastasi 22.4.2024
We cherish your rating and support, Michael! We would love to care for you again.

10/10 Loistava

Durwood

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
the facilities are nice all though it is still cool I swam and used the jacuzzi which looked like both of them needed a good cleaning.
Yöpyi 1 yön huhtikuussa 2024
Kelsey H- Social Media Coordinator vastasi 21.4.2024
Thank you for your review and feedback! We hope to care for you again soon.

4/10 Huono

Paige

Matkusti kumppanin kanssa
This property does not deserve to be a heritage hotel. Not clean, carpets worn and snagged, cigarette butts on patios, outdoor chandeliers battered and worn. Needs a major overhaul and new layout. Parking lot too far from the entrances. The pool area which is arguably the best part is difficult to get to. We got there at 4p checkin time and the bar doesn’t open until 5p? Poor planning all the way around
Yöpyi 1 yön huhtikuussa 2024
Kelsey H- Social Media Coordinator vastasi 21.4.2024
We are sad to hear that your experience with us was not the best. We sincerely apologize for the issues you encountered with us, but we truly appreciate you bringing these concerns to our attention as we are always looking to improve. We will share your feedback with our team and we are committed to improving.

8/10 Hyvä

David

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I was a little fooled by pictures I had seen of the lobby and pool are which are very nice. The rest of the hotel is just a large and nice enough hotel. I did think the staff were especially helpful when I had a question. The fitness area was nice and the hotel is centrally located.
Yöpyi 1 yön huhtikuussa 2024
Kelsey H- Social Media Coordinator vastasi 18.4.2024
Thank you for taking the time to leave us this review, David. We appreciate your honest feedback and we hope you will stay with us again in the future.

10/10 Loistava

yvette

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
n/a
Yöpyi 3 yötä huhtikuussa 2024
Kelsey H- Social Media Coordinator vastasi 19.4.2024
We appreciate your rating and support, Yvette! We would love to care for you again in the future.

8/10 Hyvä

Keenan

Hyvää: Siisteys ja henkilökunta ja palvelu
Yöpyi 5 yötä maaliskuussa 2024
Kelsey H- Social Media Coordinator vastasi 19.4.2024
We are delighted that you enjoyed your stay with us! Thank you for your review and support.

10/10 Loistava

SUSAN

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The Hotel staff was extremely friendly. The Hotel itself was beautiful. I would definiately stay here again.
Yöpyi 1 yön huhtikuussa 2024
Kelsey H- Social Media Coordinator vastasi 18.4.2024
We are thrilled to hear that you enjoyed our staff and hotel, Susan! Thank you for your kind review and support. We would love to care for you again.

6/10 OK

Cesar

Yöpyi 1 yön huhtikuussa 2024
Kelsey H- Social Media Coordinator vastasi 18.4.2024
Thank you for your review, Cesar. We would love another chance to impress you in the future.

6/10 OK

Alan

Very unique and nice hotel however, couldn’t sleep due to bed being uncomfortable
Yöpyi 1 yön huhtikuussa 2024
Kelsey H- Social Media Coordinator vastasi 15.4.2024
Thank you for your review and feedback, Alan. We apologize about the bed, but we value your honesty and we would love another chance to care for you again in the future.

6/10 OK

Margaret

Matkusti perheen kanssa
Hyvää: Majoituspaikan kunto ja tilat
Huonoa: Henkilökunta ja palvelu
We had NO housekeeping service the entire 3-day stay. No clean towels, no bathroom cleaning, no trash taken out, nothing.
Yöpyi 3 yötä huhtikuussa 2024
Kelsey H- Social Media Coordinator vastasi 15.4.2024
We apologize for the lack of housekeeping during your visit with us, Margaret. We are sorry for the inconvenience this caused for you, but we appreciate you bringing this to our attention so we can work with our team to improve.

6/10 OK

Catherine

Matkusti perheen kanssa
Hyvää: Palvelut/mukavuudet
The hotel itself was beautiful. The rooms were dated, and small. One of the beds has to be pushed up against the wall to fit in the room. No mini-frig or microwave in the room. The hot water is an issue. We stayed 4 nights and 2 of those night there was little to no hot water. Great place to have an event. The hotel is beautiful, but think budget hotel if you are considering staying overnight in one of their rooms. Hotel food was average.
Yöpyi 4 yötä maaliskuussa 2024
Kelsey H- Social Media Coordinator vastasi 14.4.2024
Thank you for your review, Catherine. We appreciate you taking the time to share about your stay. We value your honest feedback on how we can improve and we apologize for the issues you experienced with us. We would love another chance to care for you again in the future.

4/10 Huono

Dennis

Matkusti perheen kanssa
Hyvää: Siisteys
Huonoa: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Das Hotel wird vom Personal gut gereinigt aber der Rest ist stark Renovierungsbedürftig. Sehr flache Decken und stark abgewohnte Zimmer mit einem unglaublich schlechten Internetzugang. Zum Nationalpark “White Sands“ sollte man auf jeden Fall 1 Stunde einplanen.
Yöpyi 2 yötä huhtikuussa 2024
Kelsey H- Social Media Coordinator vastasi 15.4.2024
We are glad to hear that you enjoyed our cleanliness, but we apologize that we missed the mark in other areas of your stay. We appreciate your honest feedback and we will work with our team to improve.

10/10 Loistava

John

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Nice place
Yöpyi 1 yön huhtikuussa 2024
Kelsey H- Social Media Coordinator vastasi 13.4.2024
We appreciate your positive review! We would love to care for you again.

10/10 Loistava

Joanne

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Hotel is beautiful, inside and out. Has an outdoor pool that looked amazing from our room, (but we were too cold and tired to go for a swim). There’s a cozy restaurant/bar in the hotel, with a small but excellent menu (is also open to non-hotel guests). My only negative comment is that when we checked in (around 7:45pm) we asked if we needed reservations for dinner; we were told no reservations needed. When we’d settled in and went to the restaurant, we noticed that all the cozy lounge-tables had “reserved” signs on them, and only the small center tables were open. When we asked, the waiter said that reservations were not needed because the small center tables were available. This was annoying, because the “reserved” tables had more space and more comfy seating. So, we settled into the lounge chairs along the side of the bar, and had our dinner brought on small plates that we perched on our “drinks” table and surrounding flat services. Note: the bar was only about half full, so not exactly a busy night. We remained puzzled by the “no reservations needed yet other people reserved the better tables” policy. At least the food was good.
Yöpyi 1 yön huhtikuussa 2024
Kelsey H- Social Media Coordinator vastasi 13.4.2024
Thank you so much for taking the time to share about your stay with us. We are thrilled that you enjoyed your stay and we appreciate your honest feedback on how we can improve. We would love another chance to care for you again in the future.

10/10 Loistava

rebekah

Yöpyi 1 yön huhtikuussa 2024
Kelsey H- Social Media Coordinator vastasi 1.5.2024
We are thrilled that you enjoyed your visit with us! We hope you can return again soon.

6/10 OK

Abigail

Matkusti kumppanin kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
The hotel was really pretty and and cleaning it we weren’t entirely happy with our room. There was no mini fridge and the outlets next to our bed sides. Other than that the staff and hotel were really lovely and kind. It just bummed me out I couldn’t cool water and my left overs for my morning hike
Kelsey H- Social Media Coordinator vastasi 13.4.2024
We are delighted that you enjoyed our hotel and staff, but we apologize for the issues in your room. We appreciate your honest feedback and we will share your concerns with our team.

10/10 Loistava

Michael E

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The building and grounds are very beautiful. Everything was clean and well maintained. The staff was wonderful!
Yöpyi 1 yön huhtikuussa 2024
Kelsey H- Social Media Coordinator vastasi 13.4.2024
We are ecstatic that you enjoyed your visit with us, Michael! Thank you so much for your kind words and support.

10/10 Loistava

Craig

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Clean, classy
Yöpyi 1 yön huhtikuussa 2024
Kelsey H- Social Media Coordinator vastasi 10.4.2024
Thank you for your kind words! We cherish your support.

10/10 Loistava

catherine

Why not two queens?
Yöpyi 1 yön huhtikuussa 2024
Kelsey H- Social Media Coordinator vastasi 13.4.2024
Thank you for your review, Catherine. We hope you can return in the future.

6/10 OK

James

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
If you're going to book here you need to come early because a lot of things close in the evening and that just leaves your room instead of all the amenities on the first and second floor which is the ground floor
Yöpyi 1 yön huhtikuussa 2024
Kelsey H- Social Media Coordinator vastasi 10.4.2024
Thank you for taking the time to leave us this review, James. We appreciate your honesty and we would love another chance to care for you again.

6/10 OK

Jeri

Matkusti kumppanin kanssa
It was clean and ok, expensive restaurant, no continental breakfast and we were charged $16 for the 2 small bottles of water in our room.
Yöpyi 1 yön huhtikuussa 2024
Kelsey H- Social Media Coordinator vastasi 10.4.2024
Thank you for sharing about your experience with us. We appreciate your feedback and we hope you will give us another shot to impress you in the future.

2/10 Hirveä

John

Yöpyi 1 yön huhtikuussa 2024
Kelsey H- Social Media Coordinator vastasi 28.4.2024
We are sorry to hear that your experience with us was not the best, John. We would love another opportunity to impress you in the future.

10/10 Loistava

Erik

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Very nice here!
Yöpyi 1 yön huhtikuussa 2024
Kelsey H- Social Media Coordinator vastasi 7.4.2024
We value your kind review, Erik! Your support is greatly appreciated.