Dear Robert,Thank you for staying with us and sharing your feedback. We are disappointed to learn of your unpleasant experience and miscommunication of compensation offered. It is never our intention for our guests to feel a lack of value or hospitality, as we strive to provide a truly seamless experience in both service and product offerings. Your patronage is very important to us, and we hope you will give us the opportunity to restore your confidence. Kind Regards,

Dear Jane, Thank you for sharing your feedback. We are disheartened to learn of your unpleasant experience during your stay. Please know it is never our intention to inconvenience our guests and we take extreme pride in the service we offer. We strive to create a warm, personalized environment for all guests, and I am sorry that we did not meet your expectations. Your continued patronage is very important to us, and we hope you will give us the opportunity to restore your confidence very soon. Best,Javier Guest Relations